Payroll Admin Support Clerk

Lancashire Teaching Hospitals NHS Foundation Trust

Information:

This job is now closed

Job summary

Would you like to join a fantastic team of payroll and pension experts, where you provide support on a daily basis, enabling them to ensure NHS employees pay and pensions are processed in a timely manner?

If so, a vacancy has arisen for a Payroll Admin Support Clerk to join our team within Payroll and Pensions at ELFS Shared Services, Darwen.

The payroll department is busy and fast paced, where you will be able to bring your organisational, written and communication skills to assist the team in their duties.

Whether you are just starting out in your career or are looking to use your skills and experience in a new role, ELFS Shared Services could be the right place for you.

Main duties of the job

You will provide high-quality routine clerical support to the department undertaking general clerical duties including printing, the correct distribution of payslips and P45 within the agreed timescales and scanning post for the department.

You will also be required to cover basic reception duties, delegating mail to the correct location, ensuring the distribution of post and generic reception duties.

Assistance to the service desk team is also part of this role, where you will be providing first line assistance to telephone enquiries from Client employees and allocation of emails.

You will need to be able to work independently ensuring all duties are undertaken in a timely manner, have excellent keyboard skills and strong customer service skills.

About us

ELFS Shared Services is a business division of Lancashire Teaching Hospitals NHS Foundation Trust. As a leading provider in NHS Payroll Services, we combine best practice of shared service solution design with our extensive knowledge and experience in delivering NHS Payroll Services at a cost-effective price. Our payroll services are successfully delivered to over 100,000 NHS employees across 13 large NHS Trust/ICBs throughout the country every month, including weekly payrolls, ensuring employees are paid accurately and on time.

We work in partnership with our clients building strong working relationships and put our customers at the heart of what we do.

Established in 2002, ELFS is a proven NHS owned Shared Service solution providing Financial and Payroll services to thirty-four NHS organisations and one CIC throughout the country from its Head Office based in Darwen, Lancashire with a satellite unit based at St James House in Salford.

Our payroll department provides a comprehensive Payroll, Pensions, Expenses and Service desk to our clients. We are passionate about providing high quality services, staff development and growing our talent. We understand that quality and accuracy are paramount and encourage our staff on continued learning and development.

The post is based at our Head Office in Darwen, just off Junction 4 of the M65. This role is office based, 5 days a week, however we operate a flexi time policy.

Date posted

24 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Per Annum, pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

438-PB0446

Job locations

ELF Shared Services

Viscount House, Commercial Road

Darwen

BB3 0FG


Job description

Job responsibilities

Providing clerical support to the Payroll Department ensuring appropriate level of customer service responding in a professional, courteous and timely manner.

Scanning and distributing any internal post received into the Department to relevant folders on computerised systems.

Sorting and distributing payslips relating to any of ELFS Clients and any other documents.

Answering and recording telephone messages as and when required and ensuring these are directed to an appropriate person.

Supporting our Service desk team providing first line support for queries to employees or allocation of emails.

Job description

Job responsibilities

Providing clerical support to the Payroll Department ensuring appropriate level of customer service responding in a professional, courteous and timely manner.

Scanning and distributing any internal post received into the Department to relevant folders on computerised systems.

Sorting and distributing payslips relating to any of ELFS Clients and any other documents.

Answering and recording telephone messages as and when required and ensuring these are directed to an appropriate person.

Supporting our Service desk team providing first line support for queries to employees or allocation of emails.

Person Specification

Qualifications and Education

Essential

  • GCSE in Maths and English or equivalent qualifications

Knowledge and Experience

Essential

  • Aware of the concept and application of confidentiality

Desirable

  • Administration background
Person Specification

Qualifications and Education

Essential

  • GCSE in Maths and English or equivalent qualifications

Knowledge and Experience

Essential

  • Aware of the concept and application of confidentiality

Desirable

  • Administration background

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

Address

ELF Shared Services

Viscount House, Commercial Road

Darwen

BB3 0FG


Employer's website

https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

Address

ELF Shared Services

Viscount House, Commercial Road

Darwen

BB3 0FG


Employer's website

https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Payroll Improvement & Quality Manager

Lewis Wakes

lewis.wakes@elht.nhs.uk

01254786001

Date posted

24 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Per Annum, pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

438-PB0446

Job locations

ELF Shared Services

Viscount House, Commercial Road

Darwen

BB3 0FG


Supporting documents

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