Admin Clerk/Receptionist - Children's Outpatients Clinic

Lancashire Teaching Hospitals NHS Foundation Trust

This job is now closed

Job summary

Do you want to make a difference in the lives of Children & Young People who access our Paediatric Services within Lancashire Teaching Hospitals NHS Foundation Trust. If so, this may be the perfect role for you!

We are looking for an enthusiastic and highly-motivated individual to join our reception team at Royal Preston Hospital.

As an Outpatient Receptionist, you will provide front of house service to all visiting outpatients, while playing a key role in the provision of Outpatient Appointment Booking Services.

We offer a full induction, in-house training and great development opportunities. The successful candidate will play a significant role in patient care, while developing skills and gaining significant knowledge regarding outpatient flow through the trust.

This post will provide an exciting yet rewarding challenge and is an ideal opportunity for a candidate looking to forge a career within Lancashire Teaching Hospitals.

If you would like to hear more about our amazing service's or to arrange a visit, please do get in touch with our Divisional Admin Manager - Paul Styles on paul.styles@lthtr.nhs.uk

Main duties of the job

You will possess excellent communication, organisational and administrative skills, attention to detail being a key characteristic.

You will ensure that standards of service are maintained, have a strongly held commitment to high standards of service delivery and be pro-active in the implementation of the 'Patient Choice' development process.

The core hours of work are between the hours of 8am - 6pm Monday to Friday, although all candidates must be willing to work flexibly to the needs of the service

About us

We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

Date posted

18 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

438-PB0110

Job locations

Royal Preston Hospital

Sharoe Green Lane

Preston

PR2 9HT

Job description

Job responsibilities

Please see attached Job Description for full details.

Perform an ambassadorial role, representing the ChildrensOutpatient Department Front of House service acting in aprofessional, courteous and customer-focused manner at all times.
Answer telephone queries, take messages, direct where appropriate meet and greet and provide assistance directing visitors to theDepartment to appropriate locations
Participate and contribute to developments in Customer Serviceprovisions in line with Trust Policies.
Use initiative to resolve conflicts in a mutually agreeable way,alerting manager where necessary.
Ensure that up to date information is available regarding activitywithin all departments so that queries can be answered promptly andaccurately.
Communicates with a range of staff, users and visitors to the Trust /Department utilizing a variety of communication methods includingverbal, electronic and passing information in a format that isappropriate to the individual request.
Data Entry
Utilisation of local or Trust case note tracking system
To prepare clinics and ensure medical and nursing team aresupported throughout clinic.
Accessing referrals, booking new and follow up appointments
Cancelation of clinics

Job description

Job responsibilities

Please see attached Job Description for full details.

Perform an ambassadorial role, representing the ChildrensOutpatient Department Front of House service acting in aprofessional, courteous and customer-focused manner at all times.
Answer telephone queries, take messages, direct where appropriate meet and greet and provide assistance directing visitors to theDepartment to appropriate locations
Participate and contribute to developments in Customer Serviceprovisions in line with Trust Policies.
Use initiative to resolve conflicts in a mutually agreeable way,alerting manager where necessary.
Ensure that up to date information is available regarding activitywithin all departments so that queries can be answered promptly andaccurately.
Communicates with a range of staff, users and visitors to the Trust /Department utilizing a variety of communication methods includingverbal, electronic and passing information in a format that isappropriate to the individual request.
Data Entry
Utilisation of local or Trust case note tracking system
To prepare clinics and ensure medical and nursing team aresupported throughout clinic.
Accessing referrals, booking new and follow up appointments
Cancelation of clinics

Person Specification

Qualifications and Education

Essential

oEducated to GCSE level
Admin skills

Desirable

oKnowledge of QMED or other NHS systems

Knowledge & Experience

Essential

oPrevious experience working with the public
oAware of confidentiality
oAdmin experience
o Experience working front of house

Desirable

oPrevious NHS experience

Skills and Abilities

Essential

Good written and verbal communication skills
Good organisational skills
Ability to prioritise workload

Person Specification

Qualifications and Education

Essential

oEducated to GCSE level
Admin skills

Desirable

oKnowledge of QMED or other NHS systems

Knowledge & Experience

Essential

oPrevious experience working with the public
oAware of confidentiality
oAdmin experience
o Experience working front of house

Desirable

oPrevious NHS experience

Skills and Abilities

Essential

Good written and verbal communication skills
Good organisational skills
Ability to prioritise workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.