Job summary
Are you hardworking and enjoy working in a fast paced environment? If so then this is the role for you!
You will be responsible for the dealing with general correspondence, incoming post and reports, providing secretarial and administrative support to consultants, doctors, nurses, medical staff, including typing of clinical letters and documentation, as well as undertaking general administrative duties within the Team and office environment.
Main duties of the job
Ideally, you will have previous typing experience, with RSA or OCR qualification, or the relevant experience. Training will be provided on our database systems.
You will demonstrate excellent organisational skills, be flexible in approach, and be able to demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. Fundamental to this post is the ability to multi-task and effectively manage your workload working to tight deadlines.
You must be hard working, possess good oral and written communication skills, have good computer skills and be flexible to the needs of the department and in turn you will receive a competitive and flexible benefits package.
About us
We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Job description
Job responsibilities
- Type all clinical correspondence according to clinical priority in line with agreed standards of speed and accuracy and within the locally and nationally agreed timeframes.
- Promptly file case notes, correspondence and investigation results.
- Ensure that all correspondence is checked and signed (manual or digital) signed by the appropriate consultant.
- E-mail clinical correspondence to GP/originating referrer and send copy letters to patients.
- To prioritise own workload appropriately, referring any service concerns to the medical secretaries (or clinical support manager) in a timely manner.
- Maintain good relationships with members of staff, ensuring a high degree of confidentiality and integrity at all times.
- Answer internal and external telephone queries from staff, patients and others.
- Communicates with a range of staff, users and visitors to the Trust/Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.
- Organise incoming and outgoing, referring enquiries to appropriate person if necessary.
- All data is entered onto database / spreadsheets in a timely manner and is accurate.
- Files are located in a timely manner and tracked to appropriate places.
Please see attached Job Description for more details
Job description
Job responsibilities
- Type all clinical correspondence according to clinical priority in line with agreed standards of speed and accuracy and within the locally and nationally agreed timeframes.
- Promptly file case notes, correspondence and investigation results.
- Ensure that all correspondence is checked and signed (manual or digital) signed by the appropriate consultant.
- E-mail clinical correspondence to GP/originating referrer and send copy letters to patients.
- To prioritise own workload appropriately, referring any service concerns to the medical secretaries (or clinical support manager) in a timely manner.
- Maintain good relationships with members of staff, ensuring a high degree of confidentiality and integrity at all times.
- Answer internal and external telephone queries from staff, patients and others.
- Communicates with a range of staff, users and visitors to the Trust/Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.
- Organise incoming and outgoing, referring enquiries to appropriate person if necessary.
- All data is entered onto database / spreadsheets in a timely manner and is accurate.
- Files are located in a timely manner and tracked to appropriate places.
Please see attached Job Description for more details
Person Specification
Qualifications & Education
Essential
- Good standard general education
- Numeracy and literacy skills
- Administration skills
- Typing experience
Desirable
- RSA II/OCR audio or equivalent qualification
- ECDL
- Experience of audio typing.
Knowledge & Experience
Essential
- Excellent keyboard/computer skills, including demonstrate working knowledge of Microsoft packages including Word.
- Aware of the concept and application of confidentiality
Desirable
- Previous experience of working in a healthcare setting
- Knowledge of medical terminology
Person Specification
Qualifications & Education
Essential
- Good standard general education
- Numeracy and literacy skills
- Administration skills
- Typing experience
Desirable
- RSA II/OCR audio or equivalent qualification
- ECDL
- Experience of audio typing.
Knowledge & Experience
Essential
- Excellent keyboard/computer skills, including demonstrate working knowledge of Microsoft packages including Word.
- Aware of the concept and application of confidentiality
Desirable
- Previous experience of working in a healthcare setting
- Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
