Administration Assistant / Audio Typist

Lancashire Teaching Hospitals NHS Foundation Trust

This job is now closed

Job summary

Are you ready for a new challenge and to work with experienced healthcare colleagues within welcoming teams? This may be your first employment within the NHS or you may already be working in a healthcare environment but feel ready for a change.

We are looking for people who take pride in their work and are thorough in accomplishing a task, no matter how small. If this is you, we are keen to hear from you. You will have access to varied development opportunities, learn new skills and do things you would never have done.

We are looking for proactive and motivated individuals who enjoy working in a challenging and busy environment to support the Head and Neck Speciality Business Unit Teams based at Royal Preston Hospital. We are offering full time or part time hours on a 12-month temporary fixed term contract.

You will join dedicated teams, all of whom do their very best to ensure an effective administrative service is provided to support Consultants and Clinical staff. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Main duties of the job

You will be responsible for providing an extensive range of typing and clerical duties to ensure the smooth running of the administration services within Head and Neck Speciality Business Unit.

You will provide day to day audio typing and administrative support, ensuring that all clinic letters are processed via IT systems and distributed in line with Trust procedures. Previous audio typing experience is essential. Full IT systems training and medical terminology support will be provided.

You will demonstrate effective team working with colleagues to ensure all work is completed daily. You will be typing and processing clinic letters in order of clinical priority and working to tight deadlines.

You will be a self-motivated individual with proven administration skills. You will be calm under pressure as this is a busy environment. You will be communicating with other healthcare professionals via email and telephone when relevant.

Microsoft Office skills will be essential in managing your workload to ensure tasks are completed in a timely manner. You will also demonstrate excellent organisational skills, be flexible in your approach, exercise initiative, demonstrate a consistently high standard of professionalism and be aware of the need for confidentiality and integrity.

It is important that we get the right people who can provide effective cover across our teams, so we are looking for people who have the right behaviours, skills and willingness to learn.

About us

At Lancashire Teaching Hospitals, we take pride in caring for our staff as well as our patients. We recognise that working in a busy environment requires help with a healthy work-life balance. We also believe in ensuring that our staff get the chance to reach their full potential when working with us, which is why we open lots of doors for career progression once you join our team. With us, the sky truly is the limit!

We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area and give specialist care to 1.5 million people across Lancashire and Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients and staff, ensuring we keep thriving and delivering outstanding healthcare right across our local towns.

Date posted

21 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Per Annum Pro Rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time

Reference number

438-PB0187

Job locations

Royal Preston Hospital

Sharoe Green Lane, Fulwood

Preston

PR2 9HT

Job description

Job responsibilities

Please see below a list of duties this role entails. Please see attached the Job Description & Person Specification attached to this vacancy for more information.

Audio typing of letters and other correspondence
Organising incoming and outgoing post, referring enquiries to appropriate person if necessary
Responding to external and internal telephone queries from staff, patients and others and referring to appropriate person
Communicating with a range of staff and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request

Job description

Job responsibilities

Please see below a list of duties this role entails. Please see attached the Job Description & Person Specification attached to this vacancy for more information.

Audio typing of letters and other correspondence
Organising incoming and outgoing post, referring enquiries to appropriate person if necessary
Responding to external and internal telephone queries from staff, patients and others and referring to appropriate person
Communicating with a range of staff and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request

Person Specification

Qualifications & Education

Essential

Good general education including GCSE English and Maths Grade C or above OR Functional Skills English and Maths Level 2
RSA Audio Typing qualification or experience

Desirable

ECDL or equivalent

Knowledge & Experience

Essential

Aware of the concept and application of confidentiality
Previous administrative experience
Previous typing experience
Proven IT skills in the use of Microsoft programmes

Desirable

Previous experience of working in the NHS or a healthcare related setting
Knowledge of medical terminology
Working knowledge of patient information technology systems

Skills and Abilities

Essential

Excellent written and verbal communication skills
Organised with an ability to work to tight timescales
Demonstrate attention to detail
Able to use own initiative and work without supervision
Able to prioritise own workload
Numeracy and literacy skills

Person Specification

Qualifications & Education

Essential

Good general education including GCSE English and Maths Grade C or above OR Functional Skills English and Maths Level 2
RSA Audio Typing qualification or experience

Desirable

ECDL or equivalent

Knowledge & Experience

Essential

Aware of the concept and application of confidentiality
Previous administrative experience
Previous typing experience
Proven IT skills in the use of Microsoft programmes

Desirable

Previous experience of working in the NHS or a healthcare related setting
Knowledge of medical terminology
Working knowledge of patient information technology systems

Skills and Abilities

Essential

Excellent written and verbal communication skills
Organised with an ability to work to tight timescales
Demonstrate attention to detail
Able to use own initiative and work without supervision
Able to prioritise own workload
Numeracy and literacy skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.