Job summary
We'd love you to join us as our Head of Temporary Staffing and ERostering. This is a role where you'll have autonomy, stretch and variety in your job. You'll work alongside peers in resourcing, payroll, medical staffing, and workforce information, to name a few, in the delivery of our internal and ICS wide People Strategy.
You'll be from an operational management background, with management/leadership experience in either E Rostering and/or Temporary Staffing Team, ideally in a large Acute NHS Trust. We want you to bring your leadership and ideas to build on existing rostering processes and compliance. With a real customer focus, you'll ensure our rostering and temporary staffing teams are at the centre in the delivery of the best possible patient care.
The role would be great for you if you are an aspiring Associate or Deputy Director, looking to broaden your portfolio of skills and experience. We are not a team that likes to stand still, and we'd love you to bring your passion, skills, and enthusiasm, so we continue to lead the way in our rostering and temporary staffing teams.
You will take a lead on strategy development and actions to drive improvement and raise our Levels of Attainment for rostering and non-medical job planning. Supporting and guiding the team to further develop systems to their maximum potential, managing existing contracts, promoting and leading service improvements.
Main duties of the job
When you join us, you would be responsible for the overall leadership and management of the Temporary Staffing service and all our internal banks (including medical). Our temporary staffing contracts and arrangements are currently under review as part of a wider ICS programme of work. A key part of the role will be working closely with ICS peers and colleagues to shape how we deliver our centralised temporary staffing service across our region. We will ask you to draw on your vision and ideas to shape the formation of new service specifications, contracts, processes, policies, and terms of engagement.
You will support in the procurement, management of contracts and delivery of Health Roster and associated systems and lead on the continued implementation and management of Non-Medical Job Planning, system and rostering solutions.
Ideally, you'll have experience in managing projects in your area of expertise, be able to work at pace and build great working relationships, internally with our clinical and nursing colleagues, but also externally. You will also ensure the Trust's full statutory compliance in accordance with national standards and Levels of Attainment for Rostering, Temporary Staffing and Job Planning.
The role will support the development of the team ensuring a knowledgeable, professional, and high-quality service is provided to Trust. You'll bring your innovation and leadership to the streamlining of processes and ensuring appropriate controls.
About us
We are mature in our rostering set up, approach and processes, so this won't be a job where you are starting from scratch or overseeing set up rostering processes. With a competent, well-established team supporting you - you'll have the opportunity to build on what we have achieved so far, and bring your own skills and experience to how we improve rostering for future.
Job description
Job responsibilities
The post will be responsible for leadership and management of the Temporary Staffing service and all internal banks (including medical), relevant contract management and associated budgets. Support the management of the Medical Bank Managed Service Contract and Nursing Master vend agency service. Responsibility for the procurement, management of contracts and delivery of Health Roster and associated systems. Lead for the implementation and management of Medical/Non Medical Job Planning and associated system and rostering solutions.
The post holder will support the Associate Director in system wide (ICS) service design and development with peers across the ICS for the provision of a centralised service for temporary staffing, including the development of service specification, contracts and review of processes, policies and associated terms of conditions. The post holder will be responsible for any future service and contract management of outsourced or hosted services.
The postholder will take responsibility for reporting and monitoring of all temporary staffing usage and spending and work with senior clinical (including Chief Nurse ) and finance colleagues devise strategy to mitigate and control usage and spend.
The post holder will ensure the Trusts full statutory compliance in accordance with national standards and Levels of Attainment for rostering (medical and AFC), Temporary Staffing and Job Planning and associated data and returns for NHS England and Improvement.
The role will support and develop the team ensuring a knowledgeable, professional and high quality service is provided to the Trust. The postholder will be innovative and provide leadership in the introduction of new technologies, streamlining of process and introduction of automated intelligence (AI) to bring about efficiencies within the team.
The post-holder will provide specialist and expert advice to senior colleagues in relation to temporary staffing strategy, job planning, rostering, workforce systems procurement, contracting and deployment, producing associated Committee reports as and when required giving assurance of strategy, actions, and risk.
The post holder will have some budgetary and financial management of all temporary staffing, job planning and rostering service contracts, departmental budget, contract agreements, service level agreements, with the support of the Associate Director. They will be responsible for the procurement of any new technology ensuring a quality service is provided to the Trust. The postholder will be responsible for the implementation and management of all internal and external audit and local counter fraud service actions, where appropriate, and ensuring the Department is compliant with Information Governance legislation.
The post will support on strategy development and actions to drive improvements and raise our Levels of Attainment for rostering and job planning. They will drive forward the team to develop systems to their maximum potential, managing existing contracts, promoting, and leading service improvements and developing a customer focussed, professional, efficient and value for money service, within the portfolio areas for which they have oversight and control.
The post holder will support or when appropriate lead on all applicable ICS wide projects associated with their area either as Project support or as part of any associated working groups connected with the Provider Collaborative Board, including contributing to and influencing decision making on collaborative projects such, collaborative bank formation, terms and conditions and pay rates across the region.
Job description
Job responsibilities
The post will be responsible for leadership and management of the Temporary Staffing service and all internal banks (including medical), relevant contract management and associated budgets. Support the management of the Medical Bank Managed Service Contract and Nursing Master vend agency service. Responsibility for the procurement, management of contracts and delivery of Health Roster and associated systems. Lead for the implementation and management of Medical/Non Medical Job Planning and associated system and rostering solutions.
The post holder will support the Associate Director in system wide (ICS) service design and development with peers across the ICS for the provision of a centralised service for temporary staffing, including the development of service specification, contracts and review of processes, policies and associated terms of conditions. The post holder will be responsible for any future service and contract management of outsourced or hosted services.
The postholder will take responsibility for reporting and monitoring of all temporary staffing usage and spending and work with senior clinical (including Chief Nurse ) and finance colleagues devise strategy to mitigate and control usage and spend.
The post holder will ensure the Trusts full statutory compliance in accordance with national standards and Levels of Attainment for rostering (medical and AFC), Temporary Staffing and Job Planning and associated data and returns for NHS England and Improvement.
The role will support and develop the team ensuring a knowledgeable, professional and high quality service is provided to the Trust. The postholder will be innovative and provide leadership in the introduction of new technologies, streamlining of process and introduction of automated intelligence (AI) to bring about efficiencies within the team.
The post-holder will provide specialist and expert advice to senior colleagues in relation to temporary staffing strategy, job planning, rostering, workforce systems procurement, contracting and deployment, producing associated Committee reports as and when required giving assurance of strategy, actions, and risk.
The post holder will have some budgetary and financial management of all temporary staffing, job planning and rostering service contracts, departmental budget, contract agreements, service level agreements, with the support of the Associate Director. They will be responsible for the procurement of any new technology ensuring a quality service is provided to the Trust. The postholder will be responsible for the implementation and management of all internal and external audit and local counter fraud service actions, where appropriate, and ensuring the Department is compliant with Information Governance legislation.
The post will support on strategy development and actions to drive improvements and raise our Levels of Attainment for rostering and job planning. They will drive forward the team to develop systems to their maximum potential, managing existing contracts, promoting, and leading service improvements and developing a customer focussed, professional, efficient and value for money service, within the portfolio areas for which they have oversight and control.
The post holder will support or when appropriate lead on all applicable ICS wide projects associated with their area either as Project support or as part of any associated working groups connected with the Provider Collaborative Board, including contributing to and influencing decision making on collaborative projects such, collaborative bank formation, terms and conditions and pay rates across the region.
Person Specification
Qualifications and Education
Essential
- Degree qualification (in relevant subject area) or equivalent relevant experience.
Desirable
Knowledge & Experience
Essential
- Ability to demonstrate knowledge and understand of NHS Pay and Terms and Conditions (M&D and AFC)
- Experience of leading and managing a temporary staffing or rostering function.
- Previous experience in a leadership role over operational functions, with demonstrable examples of bringing about efficiencies, service improvement and change management
- Experience of operationalising and understanding of nursing capacity and demand planning and national capacity and demand tools.
- Knowledge of operationalising Health Roster and safe care system functionality and developments
- Demonstrate an advanced level of ability to effectively use Microsoft Office software.
- Understanding of security and Health and Safety issues
- A good understanding of rostering and temporary staffing, KPIs
- Knowledge and understanding of Working Time Directive
- Knowledge of NHSE/I Agency Guidelines and reporting requirements
- Knowledge of NHS People Plan, including how rostering job planning and temporary staffing link into the delivery of this.
- Knowledge of other local and national NHS priorities which may impact delivery
Desirable
- Knowledge of Job Planning systems
- Knowledge of ESR.
- Knowledge of Nursing and Midwifery good practice in relation to electronic rostering
- Knowledge of National Quality Board guidance in relation to safe sustainable and productive staffing
- Management of medical rostering
Skills & Abilities
Essential
- Strong commercial awareness able to give examples of delivery a high level of customer satisfaction.
- Able to demonstrate up to date knowledge and awareness of rostering job planning and temporary staffing policy and legislation.
- Ability to sway and influence around change management and new projects
- Ability to travel
Person Specification
Qualifications and Education
Essential
- Degree qualification (in relevant subject area) or equivalent relevant experience.
Desirable
Knowledge & Experience
Essential
- Ability to demonstrate knowledge and understand of NHS Pay and Terms and Conditions (M&D and AFC)
- Experience of leading and managing a temporary staffing or rostering function.
- Previous experience in a leadership role over operational functions, with demonstrable examples of bringing about efficiencies, service improvement and change management
- Experience of operationalising and understanding of nursing capacity and demand planning and national capacity and demand tools.
- Knowledge of operationalising Health Roster and safe care system functionality and developments
- Demonstrate an advanced level of ability to effectively use Microsoft Office software.
- Understanding of security and Health and Safety issues
- A good understanding of rostering and temporary staffing, KPIs
- Knowledge and understanding of Working Time Directive
- Knowledge of NHSE/I Agency Guidelines and reporting requirements
- Knowledge of NHS People Plan, including how rostering job planning and temporary staffing link into the delivery of this.
- Knowledge of other local and national NHS priorities which may impact delivery
Desirable
- Knowledge of Job Planning systems
- Knowledge of ESR.
- Knowledge of Nursing and Midwifery good practice in relation to electronic rostering
- Knowledge of National Quality Board guidance in relation to safe sustainable and productive staffing
- Management of medical rostering
Skills & Abilities
Essential
- Strong commercial awareness able to give examples of delivery a high level of customer satisfaction.
- Able to demonstrate up to date knowledge and awareness of rostering job planning and temporary staffing policy and legislation.
- Ability to sway and influence around change management and new projects
- Ability to travel
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
