IT Technical Services - Unified Comms Administrator

Job description

Job responsibilities

To administer the Trusts core voice infrastructures including the Netcall Solution, TiGer Call Logger, GSM Gateway, Multitone Bleep System and Call Recorder and any other existing or future technologies.

Assist with the monitoring/resolution of voice Incidents and Problems

To gather and analyse detailed call logging information as required by service users. The data is to be in a format that is easy to understand in respect of fraud, litigation and departmental issues.

Be responsible for own personal educational, keeping up to date with emerging voice technologies and infrastructures, to ensure highest possible standards of work.

To provide high levels of customer care and satisfaction

To provide supporting documentation for the departmental operational procedures and knowledge base items as appropriate

Participate in Departmental reviews, ensuring highest possible standards of work.

Deal with colleagues in a manner which promotes a positive image of yourself, the department and the departmental team

To take actions to maintain patient privacy, dignity and respect at all times

Actively try to prevent adverse issues and complaints occurring, taking appropriate action to resolve them if they do arise, and involving line manager or other team member as appropriate. Ensure that clear and concise advice is given to people on the procedures in place to address concerns.

Make changes in own practice and offer suggestions for improving services.

Liaise with other local support and/or development teams obtaining advice and/or providing solutions on voice technical issues.

Deal with enquiries in a manner that takes in to account the needs of others

Actively promote equality and recognise diversity

Work as a full member of the IT Department team

Make suggestions to improve quality of team outputs

Report any concerns about behaviour that undermine the effectiveness of team working where it is felt that personal actions taken to address the situation have been unsuccessful

Understand the roles and responsibilities of other team members and develop good working relationships across teams

Take action to maintain dignity and respect within the team at all times

As you may know the Government passed legislation requiring vaccination as a condition of deployment which was due to come in from 1 April 2022. However on the 31Jan 2022 the Secretary of State has announced that this is being reconsidered. Whilst we wait for further guidance, asa Trustwe have made the decision to continue to gather vaccine status during our pre-employment stagesshould you be made an offer, no offer would be conditional upon you having a vaccine but we need to make you aware that if the decision is taken by the government to implement mandated Covid vaccines in the future then your employment may be at risk if you do not have these.

Vaccination against continues to be the best way to protect yourself, your family, your colleagues and, of course, your patients from the virus. NHS England and NHS Improvement have always been clear that staff have a professional duty to be vaccinated.

Person Specification

Qualifications & Education

Essential

• oMinimum of 4 GCSE's Grade A* - C / 9 - 4 or equivalent
• oBusiness Administration Level 2 or equivalent experience

Desirable

• oMinimum GCSE Grade C or equivalent in Maths & English
• oIT qualification or equivalent experience

Knowledge & Experience

Essential

• oComputer Skills, experience of data entry/spreadsheets
• oExperience of Microsoft Office 365 applications including Word, Excel, Outlook and Teams
• oExperience of using internet
• oUnderstanding of confidentiality requirements
• oAdministrative Skills

Desirable

• oGeneral office / administrative experience
• oExperience of working in the NHS environment
• oExperience of e-learning

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

Address

Royal Preston Hospital

Sharoe Green Lane

Preston

PR2 9HT

Employer's website

https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)