Job summary
The post holder will provide an administrative function to the Wigan Physical Health Hub within the Specialist Community Mental Health Team. The Team Administrator will co-ordinate the patient referral pathway with responsibility for ensuring referrals are processed, assessments are arranged and the process is conducted within the required timeframes.
Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.
Main duties of the job
The post holder will undertake general office duties including minuting team meetings, typing of letters and correspondence and managing mailboxes. They will answer and manage calls from patients and their carers / relatives and other health and social care professionals.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
Co-ordinate and direct contact for written and telephone enquiries for referrals to Wigan Physical Health Hub. Arranging clinics and appointments.
Deal with any patient enquiries, providing information about the referral process, using judgement and always observing patient confidentiality.
Process all referrals received, ensuring updates to clinical information systems align with Trust and service guidelines.
Monitor shared administration email inboxes and action as appropriate and in a timely manner.
Liaise with outside agencies, other hospitals, medical services, clients and their relatives using their knowledge and judgement of any given situation ensuring clear information flow.
As directed, record activity onto the appropriate medium, meeting all required deadlines.
Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.
Maintain accurate and up-to-date patient records, including referral information.
To input good quality data in the EPR to support with driving quality improvement and performance.
Job description
Job responsibilities
Co-ordinate and direct contact for written and telephone enquiries for referrals to Wigan Physical Health Hub. Arranging clinics and appointments.
Deal with any patient enquiries, providing information about the referral process, using judgement and always observing patient confidentiality.
Process all referrals received, ensuring updates to clinical information systems align with Trust and service guidelines.
Monitor shared administration email inboxes and action as appropriate and in a timely manner.
Liaise with outside agencies, other hospitals, medical services, clients and their relatives using their knowledge and judgement of any given situation ensuring clear information flow.
As directed, record activity onto the appropriate medium, meeting all required deadlines.
Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.
Maintain accurate and up-to-date patient records, including referral information.
To input good quality data in the EPR to support with driving quality improvement and performance.
Person Specification
Experience
Essential
Desirable
- Working in NHS experience
Knowledge
Essential
Desirable
- Knowledge of patient systems
Person Specification
Experience
Essential
Desirable
- Working in NHS experience
Knowledge
Essential
Desirable
- Knowledge of patient systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
