Job summary
Please note - This role is not eligible forsponsorshipunless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.
To provide an efficient and effective administrative service with thePsychotherapy Service.
To carry out all administrative tasks in relation to the administration role, answering telephone calls to patients, relatives and various clinical staff and professionals to provide and efficient mental health service.
Carry out a variety of administrative tasks as directed by Senior Administrator / Community Administration Manager.
Main duties of the job
Provide admin support to the clinical team in relation to care plans and clinical correspondence.
Dealing with all incoming and outgoing mail, processing, distributing and responding within limits
Co-ordinate and facilitate the dissemination of information to and from the team.
Dealing efficiently, precisely and courteously with telephone callers
Producing minutes from daily zoning meetings, MDT or any other team meeting as required
To provide support for reception to meet/greet clients and use the computerised patient record system to manage appointments.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
Provide admin support to the clinical team in relation to care plans and clinical correspondence.
Dealing with all incoming and outgoing mail, processing, distributing and responding within limits
Co-ordinate and facilitate the dissemination of information to and from the team.
Dealing efficiently, precisely and courteously with telephone callers
Producing minutes from daily zoning meetings, MDT or any other team meeting as required
To provide support for reception to meet/greet clients and use the computerised patient record system to manage appointments.
Job description
Job responsibilities
Provide admin support to the clinical team in relation to care plans and clinical correspondence.
Dealing with all incoming and outgoing mail, processing, distributing and responding within limits
Co-ordinate and facilitate the dissemination of information to and from the team.
Dealing efficiently, precisely and courteously with telephone callers
Producing minutes from daily zoning meetings, MDT or any other team meeting as required
To provide support for reception to meet/greet clients and use the computerised patient record system to manage appointments.
Person Specification
Education / Qualifications
Essential
- Good level of education Maths and English
- Recognised competency-based level 3 qualification in a relevant subject (e.g, NVQ, B-TEC QCF, Apprenticeship), or equivalent demonstrable experience
Desirable
- Other relevant IT qualifications (e.g: RSA 2)
Experience
Essential
- Have experience in working in a busy office environment
- Have experience of working in an office environment that ensure confidentiality is maintain at all times
- Familiar with IT packages and systems
Desirable
- Have experience of working with members of the general public. Including patients/service users
- Have experience using EPR systems
Knowledge
Essential
Desirable
- Experience of mental health issues and challenges
Skills and Abilities
Essential
- Effective time management skills The ability to prioritise and plan conflicting, and complex work demands
- An excellent telephone manner & strong communication skills
- A caring and sensitive attitude when communicating with staff and patients
Desirable
- Experience of working in a healthcare environment
- Patient administration background
Person Specification
Education / Qualifications
Essential
- Good level of education Maths and English
- Recognised competency-based level 3 qualification in a relevant subject (e.g, NVQ, B-TEC QCF, Apprenticeship), or equivalent demonstrable experience
Desirable
- Other relevant IT qualifications (e.g: RSA 2)
Experience
Essential
- Have experience in working in a busy office environment
- Have experience of working in an office environment that ensure confidentiality is maintain at all times
- Familiar with IT packages and systems
Desirable
- Have experience of working with members of the general public. Including patients/service users
- Have experience using EPR systems
Knowledge
Essential
Desirable
- Experience of mental health issues and challenges
Skills and Abilities
Essential
- Effective time management skills The ability to prioritise and plan conflicting, and complex work demands
- An excellent telephone manner & strong communication skills
- A caring and sensitive attitude when communicating with staff and patients
Desirable
- Experience of working in a healthcare environment
- Patient administration background
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
