Job summary
Have you been arrested, been to court, been on a community order or been to prison?
We are looking for a Community Engagement Worker with lived experience of the criminal justice system to join our inclusive and compassionate Liaison and Diversion service.
You will work as part of a multi-disciplinary team that covers the whole of Greater Manchester. You will work across agreed communities providing direct care and support to people from point of arrest through to sentencing.
Full training, support and supervision will be provided to guideand enable you to use the skills and knowledge you have gained through your own recovery and rehabilitation and develop new ones.
The teamare proud to have recently been awarded GOLD status for the work they have completed to support the open and inclusive recruitment and retention of people with lived experience of the criminal justice system.
Although we value indirect lived experience of family, friends and carers, for this role direct lived experience is essential.
Main duties of the job
Work alongside people using lived experience and peer support/mentoring to promote hope and support resilience and self confidence
Ensure relationships are built on respect, honesty, compassion and empathy
Support independence by recognising and working with people's strengths and assets eg what people can do rather than what they cannot
Work as a valued and respected member of the Greater Manchester Liaison and Diversion Team
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Benefits include
- Pay Enhancements - 30% additional for Evenings (8pm onwards) and
- Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discount
Job description
Job responsibilities
- Work alongside people using lived experience and peer support/mentoring to promote hope and support resilience and self confidence
- Ensure relationships are built on respect, honesty, compassion and empathy
- Support independence by recognising and working with peoples strengths and assets eg what people can do rather than what they cannot
- Use compassion based and trauma informed approaches to relationship building and engagement
- Provide support with attending appointments (health, social and criminal justice) as identified
- Support access to community groups and networks that enable people to participate in community activities that support wellbeing and personal development
- Promote opportunities for meaningful activity including learning, creativity, involvement, volunteering and employment
- Offer choice re modes of engagement ie face to face or by phone
- Hold a caseload
- Establish and maintain local relationships to facilitate smooth connections
- Hold local knowledge of pathways to care and support
- Ensure actions and reflections are informed by the principles of equality, valuing diversity and promoting inclusion
- Proactively encourage and support service user and carer feedback
- Work as a team to promote consistency of CEW support to our service users
- Identify and escalate concerns relating to peoples safety, safeguarding and risk
- Participate in forums (team meetings, huddles, supervision) that support effective communication, appropriate escalation of issues, safe working practices and opportunities for learning
Job description
Job responsibilities
- Work alongside people using lived experience and peer support/mentoring to promote hope and support resilience and self confidence
- Ensure relationships are built on respect, honesty, compassion and empathy
- Support independence by recognising and working with peoples strengths and assets eg what people can do rather than what they cannot
- Use compassion based and trauma informed approaches to relationship building and engagement
- Provide support with attending appointments (health, social and criminal justice) as identified
- Support access to community groups and networks that enable people to participate in community activities that support wellbeing and personal development
- Promote opportunities for meaningful activity including learning, creativity, involvement, volunteering and employment
- Offer choice re modes of engagement ie face to face or by phone
- Hold a caseload
- Establish and maintain local relationships to facilitate smooth connections
- Hold local knowledge of pathways to care and support
- Ensure actions and reflections are informed by the principles of equality, valuing diversity and promoting inclusion
- Proactively encourage and support service user and carer feedback
- Work as a team to promote consistency of CEW support to our service users
- Identify and escalate concerns relating to peoples safety, safeguarding and risk
- Participate in forums (team meetings, huddles, supervision) that support effective communication, appropriate escalation of issues, safe working practices and opportunities for learning
Person Specification
Education & Qualifications
Essential
- Good level of secondary education Willingness to work toward attainment of NVQ 3 or equivalent in relevant subject.
Desirable
- Completed Trust Level 2 Peer Mentor Training Willingness to undertake further training in line with the development of the role
Lived Experience
Essential
- Lived experience of the Criminal Justice System. Evidence of pro social behaviour (e.g empathy, actions that benefit others)
Desirable
- Experience of working in a team Experience of training, teaching, coaching/mentoring others Experience of using a range of self-management or recovery tools and techniques
Skills and Knowledge
Essential
- Good written, verbal and non-verbal communication skills. Willingness to use the Trust IT systems. Able to relate to a wide range of people. Knowledge and commitment to service user's rights Professional in appearance and behaviour Able to manage conflict and to help others to do so. Ability to maintain a healthy home/work life balance. Good team-working skills Willingness to reflect on work practice and be open to constructive feedback. Ability to work in an enabling and creative way. Ability to manage stress and to plan and prioritise workload. Ability to carry out practical tasks.
Desirable
- Computer literate Experience of participation in service user involvement and consultation work. Experience of being supervised
Other
Essential
- Demonstrate a commitment to respecting and displaying the Trust Values at all times. Ability to travel independently across agreed areas of Greater Manchester in a timely manner.
Person Specification
Education & Qualifications
Essential
- Good level of secondary education Willingness to work toward attainment of NVQ 3 or equivalent in relevant subject.
Desirable
- Completed Trust Level 2 Peer Mentor Training Willingness to undertake further training in line with the development of the role
Lived Experience
Essential
- Lived experience of the Criminal Justice System. Evidence of pro social behaviour (e.g empathy, actions that benefit others)
Desirable
- Experience of working in a team Experience of training, teaching, coaching/mentoring others Experience of using a range of self-management or recovery tools and techniques
Skills and Knowledge
Essential
- Good written, verbal and non-verbal communication skills. Willingness to use the Trust IT systems. Able to relate to a wide range of people. Knowledge and commitment to service user's rights Professional in appearance and behaviour Able to manage conflict and to help others to do so. Ability to maintain a healthy home/work life balance. Good team-working skills Willingness to reflect on work practice and be open to constructive feedback. Ability to work in an enabling and creative way. Ability to manage stress and to plan and prioritise workload. Ability to carry out practical tasks.
Desirable
- Computer literate Experience of participation in service user involvement and consultation work. Experience of being supervised
Other
Essential
- Demonstrate a commitment to respecting and displaying the Trust Values at all times. Ability to travel independently across agreed areas of Greater Manchester in a timely manner.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
