Job summary
To provide an efficient and effective administrative service within the Community Mental Health Team, to carry out all administrative tasks in relation to the role. This includes answering telephone calls to patients, relatives and various clinical staff and professionals to provide an efficient mental health service whilst carrying out a variety of administrative tasks as directed by your Line Manager
Main duties of the job
o Provide admin support to the clinical team in relation to care plans andclinical correspondence.o Dealing with all incoming and outgoing mail, processing, distributingand responding within limitso Ensure that sufficient stocks of stationery are available to meet theneeds of the team without resorting to stockpilingo Co-ordinate and facilitate the dissemination of information to and fromthe team.o Dealing efficiently, precisely and courteously with telephone callerso Producing minutes from daily zoning meetings, MDT or any other teammeeting as requiredo To provide a supervisory role to receptionist and apprentices, this willinclude line management supervision.
o Maintaining filing systems that are appropriate to the needs of theservice.o Maintain client records for data inputting onto health and social services computer systems.o Maintain records of referrals and discharges for statistical purposes and enter onto Paris computerised system accurately and timely.o Scan on all appropriate documentation to update patient records.o Recording messages accurately in the daily diary for all team memberso Typing of correspondence, reports etc, amending the format andgrammar as necessary within the PARIS computerised systemo Develop an understanding of the patient record system (PARIS) andhave responsibility for maintaining data quality.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
Please see attached job description and person specification
Staff benefits
Band
Saturday (midnight to midnight) and any week day after 8pm and before 6am
All time on Sundays and Public Holidays (midnight to midnight)
1
Time plus 47%
Time plus 94%
2
Time plus 41%
Time plus 83%
3
Time plus 35%
Time plus 69%
4 9
Time plus 30%
Time plus 60%
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- fuelGenie Fuel Cards (for applicable roles)
Job description
Job responsibilities
Please see attached job description and person specification
Staff benefits
Band
Saturday (midnight to midnight) and any week day after 8pm and before 6am
All time on Sundays and Public Holidays (midnight to midnight)
1
Time plus 47%
Time plus 94%
2
Time plus 41%
Time plus 83%
3
Time plus 35%
Time plus 69%
4 9
Time plus 30%
Time plus 60%
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- fuelGenie Fuel Cards (for applicable roles)
Person Specification
Other Requirements
Essential
- There may be a requirement to travel within the Manchester area in order to fulfil the role and an occasional requirement to travel across the wide footprint of the Trust to attend meetings and events relevant to the role.
Knowledge
Essential
- Knowledge and understanding of the Data Protection Act
- Knowledge and understanding of the Client Confidentiality
Desirable
- Knowledge and understanding of the Mental Health issues and challenges
- Knowledge of Medical Terminology
Experience
Essential
- Have experience of working in an office environment that ensures confidentiality is maintained at all times
- Have experience in working in a busy office environment.
- Confident telephone manner
Desirable
- Have experience of working with members of the general public. Including patients/service users
- Using EPR systems
Education
Essential
- Good level of education Maths and English
- Recognised competency-based level 3 qualification in a relevant subject (e.g. NVQ, BTEC QCF, Apprenticeship), or equivalent demonstrable experience
Desirable
- Other relevant IT qualifications RSA 2
Skills and Abilities
Essential
- Effective time management skills o The ability to prioritise and plan conflicting and complex work demands
- An excellent telephone Manner o Outstanding communication Skills
- The ability to navigate IT systems, inc Excel, Word and PowerPoint
- Ability to be numerate and provide statistical data accurately
Desirable
- Patient administration background
- Knowledge of the EPR system
- Minute taking
Person Specification
Other Requirements
Essential
- There may be a requirement to travel within the Manchester area in order to fulfil the role and an occasional requirement to travel across the wide footprint of the Trust to attend meetings and events relevant to the role.
Knowledge
Essential
- Knowledge and understanding of the Data Protection Act
- Knowledge and understanding of the Client Confidentiality
Desirable
- Knowledge and understanding of the Mental Health issues and challenges
- Knowledge of Medical Terminology
Experience
Essential
- Have experience of working in an office environment that ensures confidentiality is maintained at all times
- Have experience in working in a busy office environment.
- Confident telephone manner
Desirable
- Have experience of working with members of the general public. Including patients/service users
- Using EPR systems
Education
Essential
- Good level of education Maths and English
- Recognised competency-based level 3 qualification in a relevant subject (e.g. NVQ, BTEC QCF, Apprenticeship), or equivalent demonstrable experience
Desirable
- Other relevant IT qualifications RSA 2
Skills and Abilities
Essential
- Effective time management skills o The ability to prioritise and plan conflicting and complex work demands
- An excellent telephone Manner o Outstanding communication Skills
- The ability to navigate IT systems, inc Excel, Word and PowerPoint
- Ability to be numerate and provide statistical data accurately
Desirable
- Patient administration background
- Knowledge of the EPR system
- Minute taking
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
