Job summary
The Team Administrator will be responsible for management of referrals and the CPA forward plannerto ensure all CPA appointments are booked within the agreed timeframe.
The Team Administrator will have an overview of the patient pathway with responsibility for ensuringreferrals, reviews and appointments are processed and conducted within the required timeframes.
The post holder is responsible for the provision of a booking appointment service Outpatients using acomputerised Patient Administration System (PARIS), electronic scanning equipment and use ofGMMH email for clinical correspondence. This will involve formal telephone liaison with service users,carers and clinicians, to ensure that patients are seen within appropriate timeframes.
The post holder will ensure an efficient administrative service for the team including minute taking, andother general administrative duties.
Main duties of the job
To directly negotiate appointment slots with clinicians in order that service users can take place within stated target times and standards according to the NHS Plan. Typing of all clinical correspondence. Coordinating and directing service user contact via telephone call, email, or letter. Greeting service users, carers and other visitors when required. Ensure an effective and efficient booking service is provided with service user negotiation in accordance with the targets stated in the NHS Plan. Direct making of appointments according to booking and waiting time policies.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over7000members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
Please see attached job description and person specification
Staff benefits
- Pay Enhancements
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 yearsExcellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- fuel Genie Fuel Cards (for applicable roles)
Job description
Job responsibilities
Please see attached job description and person specification
Staff benefits
- Pay Enhancements
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 yearsExcellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- fuel Genie Fuel Cards (for applicable roles)
Person Specification
Education/Qualification
Essential
- RSA Level 3 word processing, or equivalent demonstrable experience
Desirable
- ECDL or equivalent Qualification or working towards
Experience
Essential
- Be able to demonstrate their Admin/Secretarial experience
- Have experience of working on own initiative
Knowledge
Essential
- Be able to demonstrate knowledge of software packages required for role.
Communication
Essential
- Be able to demonstrate a level of English Language proficiency consistent with the needs of the post.
Organisational
Essential
- Be able to arrange appointments, meetings.
Self Reseliance
Essential
- Be able to work without constant supervision and on own initiative whilst carrying out routine duties
Person Specification
Education/Qualification
Essential
- RSA Level 3 word processing, or equivalent demonstrable experience
Desirable
- ECDL or equivalent Qualification or working towards
Experience
Essential
- Be able to demonstrate their Admin/Secretarial experience
- Have experience of working on own initiative
Knowledge
Essential
- Be able to demonstrate knowledge of software packages required for role.
Communication
Essential
- Be able to demonstrate a level of English Language proficiency consistent with the needs of the post.
Organisational
Essential
- Be able to arrange appointments, meetings.
Self Reseliance
Essential
- Be able to work without constant supervision and on own initiative whilst carrying out routine duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
