Job summary
Are you a confident leader who caninspire and empower diverse administration teams? Do you excel instreamlining processesanddriving excellencein administrative functions? If you possess a passion for healthcare and a talent foreffective leadership, we invite you to apply for the role of Administration Coordinator within our Greater Manchester Mental Health Talking Therapies Division.
In this pivotal position, you will oversee the administrative function, ensuring seamless day-to-day operations across various admin teams. Your role is instrumental inenhancing administrative efficiencyandquality, while also managing data and supporting a range of meetings and projects.
We are in search of a creative leader with a proactive approach to resource management and a flair for process improvement. Your strategic contribution will be essential in optimising the administrative function, ensuring efficiency and effectiveness within the Division. Your experience, enthusiasm, and leadership will be a key component to achieve this.
Main duties of the job
To analyse work streams/processes within the division, making judgments on how to improve current administrative systems. Proactively planning and implementing any changes to working practices and/or systems to improve service efficiency and the meeting of required targets, ensuring service delivery is maintained.. Closely monitoring performance data to ensure all services meet both internal and external targets. Responsible for the effective communication of complex information regarding processes and procedures. Contribute to divisional and service development projects, initiating and implementing change where necessary.
Develop an agile administration team capable of responding flexibly to the changing demands of individual services and the overall division, maintaining adequate level of admin support. Managing divisional administrative resources ensuring that agreed performance standards and competencies are met. Overseeing the seamless operation of efficient administrative systems, including the developing new services and processes. Ensuring clear objectives and targets set within the administrative team. Highlight any concerns relating to the effective delivery of the service and highlight possible solutions to the senior leadership team. Handle complaints recommending and implementing corrective actions and drafting complaint responses. Responsible for the management of the administration budgets in line with Trust Standing Financial Instructions/orders (SFIs).
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over7000members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
Please see attached job description and person specification
Staff benefits
Band
Saturday (midnight to midnight) and any week day after 8pm and before 6am
All time on Sundays and Public Holidays (midnight to midnight)
1
Time plus 47%
Time plus 94%
2
Time plus 41%
Time plus 83%
3
Time plus 35%
Time plus 69%
4 9
Time plus 30%
Time plus 60%
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- fuelGenie Fuel Cards (for applicable roles)
Job description
Job responsibilities
Please see attached job description and person specification
Staff benefits
Band
Saturday (midnight to midnight) and any week day after 8pm and before 6am
All time on Sundays and Public Holidays (midnight to midnight)
1
Time plus 47%
Time plus 94%
2
Time plus 41%
Time plus 83%
3
Time plus 35%
Time plus 69%
4 9
Time plus 30%
Time plus 60%
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- fuelGenie Fuel Cards (for applicable roles)
Person Specification
Education/Qualifications
Essential
- Educated to degree level or equivalent knowledge gained through relevant experience.
Desirable
- Relevant level 5 competency-based qualification (Leadership / Management) or equivalent
- Microsoft Office qualification
Experience
Essential
- The ability to manage change in a controlled environment
- Worked in a confidential environment
- Previous experience working in a customer care environment
- Previous experience of supervising / managing a team including supporting staff wellbeing
- Experience of completing staff appraisals and PDP
- Experience of delivering staff training
- Experience of planning and implementing new administrative procedures
- Previous experience of recruiting staff
- Previous experience of investigating and handling complex HR issues
Desirable
- Demonstrable experience of using clinical and financial systems
- Experience of managing and maintaining budgets
- Previous experience of carrying out audits (data input)
- Experience of contributing to continuity planning and associated documentation
Knowledge
Essential
- Proven experience/understanding of methods of change management and how to implement change.
- Knowledge/experience of applying HR policies and procedures
Desirable
- Knowledge of Talking Therapies pathways
- Knowledge of identifying and resolving data quality concerns
- Knowledge of local and national Talking Therapies targets
Skills and abilities
Essential
- Excellent communication skills (written, oral and presenting)
- Time Management skills
- Ability to prioritise tasks
- Proven organisational skills
- Problem solving skills
- Excellent report writing skills
- Excellent negotiation skills in dealing with difficult situations
- Excellent judgemental and analytical skills
- Ability to write Standard Operating Procedures
- Ability to recognise opportunities to enhance service delivery
Desirable
- Patient administration background
Other requirements
Essential
- Punctual
- Reliable
- Flexible to the needs of the service and adaptable to change
- Able to thrive in a busy high-pressure environment
- Self-motivated and have the ability to motivate and inspire others
- Commitment to set and achieve high standards
- There is a requirement to travel across the footprint of the Trust
- Ability to carry out duties remotely
Person Specification
Education/Qualifications
Essential
- Educated to degree level or equivalent knowledge gained through relevant experience.
Desirable
- Relevant level 5 competency-based qualification (Leadership / Management) or equivalent
- Microsoft Office qualification
Experience
Essential
- The ability to manage change in a controlled environment
- Worked in a confidential environment
- Previous experience working in a customer care environment
- Previous experience of supervising / managing a team including supporting staff wellbeing
- Experience of completing staff appraisals and PDP
- Experience of delivering staff training
- Experience of planning and implementing new administrative procedures
- Previous experience of recruiting staff
- Previous experience of investigating and handling complex HR issues
Desirable
- Demonstrable experience of using clinical and financial systems
- Experience of managing and maintaining budgets
- Previous experience of carrying out audits (data input)
- Experience of contributing to continuity planning and associated documentation
Knowledge
Essential
- Proven experience/understanding of methods of change management and how to implement change.
- Knowledge/experience of applying HR policies and procedures
Desirable
- Knowledge of Talking Therapies pathways
- Knowledge of identifying and resolving data quality concerns
- Knowledge of local and national Talking Therapies targets
Skills and abilities
Essential
- Excellent communication skills (written, oral and presenting)
- Time Management skills
- Ability to prioritise tasks
- Proven organisational skills
- Problem solving skills
- Excellent report writing skills
- Excellent negotiation skills in dealing with difficult situations
- Excellent judgemental and analytical skills
- Ability to write Standard Operating Procedures
- Ability to recognise opportunities to enhance service delivery
Desirable
- Patient administration background
Other requirements
Essential
- Punctual
- Reliable
- Flexible to the needs of the service and adaptable to change
- Able to thrive in a busy high-pressure environment
- Self-motivated and have the ability to motivate and inspire others
- Commitment to set and achieve high standards
- There is a requirement to travel across the footprint of the Trust
- Ability to carry out duties remotely
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
