Job summary
To support the Senior Administrator in providing a comprehensive administrative service to the clinical teams within the Mental Health Inpatient Service, Bolton directorate.
The post holder will be the first point of contact to the general public, family members, health professionals and emergency services. They will answer and manage telephone calls from service users and their carers / relatives and other health and social care professionals.
The covering of the ward reception will be a large part of the role along with the covering of Patient Services which will involve dealing with patient finances etc.
The post holder will undertake general office duties. They will enter relevant patient information onto the Electronic Patient Recording System, identifying any issues to the relevant practitioner. They will undertake the maintaining of data reports, highlighting any anomalies to their line manager for investigation. They will be responsible for the ordering of stationery/equipment for the wards, adding maintenance jobs onto the system for completion and linking in with carers to provide carer packs to enable relevant support to be implemented. The post holder will be responsible for ensuring letter, referrals and discharge correspondence are input in a timely manner, to meet local and national targets.
Main duties of the job
Undertake clerical duties for your clinical team, letters to GP's, reports, discharge correspondence and clinical activity data inputting.
- To be the first point of contact for face to face, written and telephone enquiries on behalf of your clinical team, using judgement to establish validity and priority of the contact.
- Deal with any admission enquiries using judgement and observing patient confidentiality at all times.
- Liaise with General Practitioners and outside agencies, including other hospitals, general and geriatric, medical services, service users and their relatives using their knowledge and judgement of any given situation.
- As required by your clinical team, record activity onto appropriate systems meeting all required deadlines.
- Track all service users from referral to discharge ensuring all correspondence is within local and national targets.
- Ensure all discharge notification and summaries are generated and sent to GP within agreed time frames.
- Check the patient's status, ensuring demographic details are correct and amended where necessary.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Job description
Job responsibilities
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Person Specification
Education / Qualifications
Essential
- 2 years previous office experience or equal demonstrative experience
- GCSE Maths and English or equivalent
Desirable
- IT related qualification
- RSA / NVQ qualification
Experience
Essential
- Use of VDU/relevant qualifications to support this task.
- Working on a reception area, having contact in a face to face, and by telephone setting.
Desirable
- Use of office equipment
- Contact with patients / service users
- An understanding of Patient Services within an inpatient setting.
- Knowledge of performance and data quality
- Knowledge of working the Bespoke GMMH NHS package, Paris
Knowledge
Essential
- Patient Confidentiality
- The importance of working as part of a team as well as using own initiative.
- Use of office equipment
Desirable
- Use of EPR systems
- Confidence in working with patients, dealing with carers and professionals in a ward environment.
- A working knowledge of PARIS (GMMH's clinical patient recording system).
- A knowledge of Patient Services within an inpatient setting.
Skills and Abilities
Essential
- Effective time management skills
- The ability to prioritise and plan conflicting and complex work demands
- An excellent telephone Manner . Outstanding communication Skills
- Advanced keyboard Skills. The ability to navigate IT systems, including MS Teams, Outlook, Excel, Word and Powerpoint
- A caring and sensitive attitude when communicating with staff, patients and carers. A mature disposition
Desirable
- Patient administration background
- Minute taking. Audio typing
- Knowledge of working within the NHS
Person Specification
Education / Qualifications
Essential
- 2 years previous office experience or equal demonstrative experience
- GCSE Maths and English or equivalent
Desirable
- IT related qualification
- RSA / NVQ qualification
Experience
Essential
- Use of VDU/relevant qualifications to support this task.
- Working on a reception area, having contact in a face to face, and by telephone setting.
Desirable
- Use of office equipment
- Contact with patients / service users
- An understanding of Patient Services within an inpatient setting.
- Knowledge of performance and data quality
- Knowledge of working the Bespoke GMMH NHS package, Paris
Knowledge
Essential
- Patient Confidentiality
- The importance of working as part of a team as well as using own initiative.
- Use of office equipment
Desirable
- Use of EPR systems
- Confidence in working with patients, dealing with carers and professionals in a ward environment.
- A working knowledge of PARIS (GMMH's clinical patient recording system).
- A knowledge of Patient Services within an inpatient setting.
Skills and Abilities
Essential
- Effective time management skills
- The ability to prioritise and plan conflicting and complex work demands
- An excellent telephone Manner . Outstanding communication Skills
- Advanced keyboard Skills. The ability to navigate IT systems, including MS Teams, Outlook, Excel, Word and Powerpoint
- A caring and sensitive attitude when communicating with staff, patients and carers. A mature disposition
Desirable
- Patient administration background
- Minute taking. Audio typing
- Knowledge of working within the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
