Greater Manchester Mental Health NHSFT

Receptionist

Information:

This job is now closed

Job summary

The post holder will meet and greet the General Public, Clinical and Clerical Staff and will ensure all reception processes are carried out in a timely and accurate manner.

The post holder will provide an efficient and professional Reception service ensuring quality service to all users. The post holder will also be required to undertake general clerical duties within the reception.

To have a flexible approach in providing admin support to the multi-disciplinary teams working with a client group with mental health problems. There will be client and carer telephone contact and also, face-to-face contact at some sites and therefore, good communication skills are essential.

In order to meet the needs of the Trust services, you may be required from time to time to work outside of your normal area of work. The Trust reserves the right to change your normal area of work to any other location within the Trust. There may be a requirement to provide cover for other North Manchester sites reception areas.

Main duties of the job

  • Provide admin support to the clinical team
  • Being the first line of telephone contact to all service users, carers/relatives, displaying a warm, friendly, and helpful attitude at all times. This will include receiving referrals and arranging appointments, updating this on the EPR system. Responsibility for directly receiving service users, checking all patients' demographic details are complete and updated on the EPR system to support with quality improvement performance across the team.
  • Monitor own performance against agreed objectives as identified in the appraisal process.
  • Ensuring general tidiness of the reception environment.
  • Supporting colleagues appropriately with tasks to be carried out whilst covering reception duties
  • Recording messages accurately in the daily diary for all team members

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Details

Date posted

17 June 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

437-6159142-A

Job locations

Macartney House

Beech Mount, Harpurhey

Manchester

M9 5XS


Job description

Job responsibilities

See attached detailed job description and person specification:

Staff benefits

  • Pay Enhancements 43% additional for Evenings (8pm onwards) and Saturdays and 85% additional for Sundays and Bank holidays.
  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme
  • Blue Light Card Discounts

Job description

Job responsibilities

See attached detailed job description and person specification:

Staff benefits

  • Pay Enhancements 43% additional for Evenings (8pm onwards) and Saturdays and 85% additional for Sundays and Bank holidays.
  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme
  • Blue Light Card Discounts

Person Specification

Essesntial

Essential

  • Previous Reception Experience
  • Working in confidential Environment
  • Knowledge of Data Protection & Confidentially
  • Effective Time Management Skills
  • Microsoft
  • Excellent Communication Skills

Desirable

  • Patient administration background
  • Knowledge of the EPR/Paris systems
  • Previous experience in Healthcare setting

Experience

Desirable

  • Experience of working within NHS
Person Specification

Essesntial

Essential

  • Previous Reception Experience
  • Working in confidential Environment
  • Knowledge of Data Protection & Confidentially
  • Effective Time Management Skills
  • Microsoft
  • Excellent Communication Skills

Desirable

  • Patient administration background
  • Knowledge of the EPR/Paris systems
  • Previous experience in Healthcare setting

Experience

Desirable

  • Experience of working within NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Greater Manchester Mental Health NHSFT

Address

Macartney House

Beech Mount, Harpurhey

Manchester

M9 5XS


Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Greater Manchester Mental Health NHSFT

Address

Macartney House

Beech Mount, Harpurhey

Manchester

M9 5XS


Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Administration Manager

Jean Rowcroft

Jean.rowcroft@gmmh.nhs.uk

01612710599

Details

Date posted

17 June 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

437-6159142-A

Job locations

Macartney House

Beech Mount, Harpurhey

Manchester

M9 5XS


Supporting documents

Privacy notice

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