Job summary
We are looking for a highly motivated and well organised Administration Assistant to join the Trafford Extended Service and extend the range of support to that team. The applicant will provide admin support to the multi-disciplinary team working with a client group with mental health problems. There will be client and carer telephone contact and therefore, good communication skills are essential. This is a busy and friendly service, based at Manor House Resource Centre.Working 37.5 hours per week, you will be providing comprehensive and confidential support to the service. Duties will include minute taking which is imperative, answering and dealing with telephone enquiries and inputting to the patient information system. You will be expected to produce work within tight schedules and to a consistently high standard. You should be able to work on your own initiative as well being part of the team. You should have exceptional organisational skills, IT skills are desirable and you must also be able to prioritise workload and respond to any enquiries in a professional manner.
Main duties of the job
Providing admin support to the clinical team. Co-ordinate and facilitate the dissemination of information to and from the team.
Dealing with all incoming and outgoing mail, processing, distributing and responding within limits.
Ensuring shared mailboxes are checked and dealt with promptly, forwarding to duty team where appropriate.
Transcribing and typing of clinic letters for consultants as and when required.
Dealing efficiently, precisely and courteously with telephone callers from both service users, relatives, carers and other agencies.
Attending and taking minutes from MDT or any other team meeting as required either in person or remotely.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
See attached detailed job description and person specification:
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
Blue Light Card Discounts
Job description
Job responsibilities
See attached detailed job description and person specification:
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
Blue Light Card Discounts
Person Specification
Education / Qualifications
Essential
- Good level of education Maths/English
- Recognised competency-based level 3 qualification in a relevant subject (e.g. NVQ, B-TEC QCF, Apprenticeship), or equivalent demonstrable experience.
Desirable
- Other relevant IT qualifications ie RSA level 2
Experience
Essential
- Have experience of working in a busy office environment that ensures confidentiality is maintained at all times.
Desirable
- Have experience of working with members of the general public, including service users. Experience of working in a healthcare setting using EPR systems
Knowledge
Essential
- A good knowledge of the Data Protection Act including GDPR.
Desirable
- A knowledge of mental health issues and their challenges.
Skills and Abilities
Essential
- Effective time management skills with the ability to prioritise and plan conflicting and complex work demands. A caring and sensitive attitude when communicating with staff and patients.
Desirable
- Patient administration background with knowledge of the EPR system. To be helpful and approachable
Person Specification
Education / Qualifications
Essential
- Good level of education Maths/English
- Recognised competency-based level 3 qualification in a relevant subject (e.g. NVQ, B-TEC QCF, Apprenticeship), or equivalent demonstrable experience.
Desirable
- Other relevant IT qualifications ie RSA level 2
Experience
Essential
- Have experience of working in a busy office environment that ensures confidentiality is maintained at all times.
Desirable
- Have experience of working with members of the general public, including service users. Experience of working in a healthcare setting using EPR systems
Knowledge
Essential
- A good knowledge of the Data Protection Act including GDPR.
Desirable
- A knowledge of mental health issues and their challenges.
Skills and Abilities
Essential
- Effective time management skills with the ability to prioritise and plan conflicting and complex work demands. A caring and sensitive attitude when communicating with staff and patients.
Desirable
- Patient administration background with knowledge of the EPR system. To be helpful and approachable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
