Job summary
To provide a flexible administrative service across different working office sites within our social care teams specifically.
The post holder will support, Manchester AMHP Service, reception cover when required and social care teams within the Manchester Care Group
To cover the work of administrative work colleagues according to the needs of the service as directed by the Admin. Manager.
Main duties of the job
Provide administrative support to the team as required.
Providing some reception cover, meeting and greeting members of the public.
Receive and distribute daily correspondence, and ensure daily post is dispatched on time, including franking post and maintenance of franking machine.
Ensure both telephone and personal enquiries are dealt with in a polite, professional, confidential and efficient.
Convey messages to the team in an accurate and speedy manner.
Take minutes in team meetings when requested to do so and produce finished version in a timely manner.
Log referrals as per the requirements of the team.
Ensure that sufficient stocks of stationery are available to meet the needs of the team.
To order and be the point of contact for the team in receipt of goods and services.
To have a thorough working knowledge of electronic systems including email and clinical systems and to update these systems in a timely and accurate manner and in accordance with Trust policy.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
Provide administrative support to the team as required.
Providing some reception cover, meeting and greeting members of the public.
Receive and distribute daily correspondence, and ensure daily post is dispatched on time, including franking post and maintenance of franking machine.
Ensure both telephone and personal enquiries are dealt with in a polite, professional, confidential and efficient.
Convey messages to the team in an accurate and speedy manner.
Take minutes in team meetings when requested to do so and produce finished version in a timely manner.
Log referrals as per the requirements of the team.
Ensure that sufficient stocks of stationery are available to meet the needs of the team.
To order and be the point of contact for the team in receipt of goods and services.
To have a thorough working knowledge of electronic systems including email and clinical systems and to update these systems in a timely and accurate manner and in accordance with Trust policy.
Maintain the Manchester City Council system Liquid Logic to ensure statutory performance measures are maintained and records are kept up to date.
To assist with staff timesheets using electronic systems (Health Roster) ensuring information is input accurately and consistently.
See attached detailed job description and person specification:
Staff benefits
Pay Enhancements 36% additional for Evenings (8pm onwards) and Saturdays and 72% additional for Sundays and Bank holidays.
27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
Excellent pension
Cycle to work scheme
Salary sacrifice car scheme
Wellbeing programme
Blue Light Card Discounts
Job description
Job responsibilities
Provide administrative support to the team as required.
Providing some reception cover, meeting and greeting members of the public.
Receive and distribute daily correspondence, and ensure daily post is dispatched on time, including franking post and maintenance of franking machine.
Ensure both telephone and personal enquiries are dealt with in a polite, professional, confidential and efficient.
Convey messages to the team in an accurate and speedy manner.
Take minutes in team meetings when requested to do so and produce finished version in a timely manner.
Log referrals as per the requirements of the team.
Ensure that sufficient stocks of stationery are available to meet the needs of the team.
To order and be the point of contact for the team in receipt of goods and services.
To have a thorough working knowledge of electronic systems including email and clinical systems and to update these systems in a timely and accurate manner and in accordance with Trust policy.
Maintain the Manchester City Council system Liquid Logic to ensure statutory performance measures are maintained and records are kept up to date.
To assist with staff timesheets using electronic systems (Health Roster) ensuring information is input accurately and consistently.
See attached detailed job description and person specification:
Staff benefits
Pay Enhancements 36% additional for Evenings (8pm onwards) and Saturdays and 72% additional for Sundays and Bank holidays.
27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
Excellent pension
Cycle to work scheme
Salary sacrifice car scheme
Wellbeing programme
Blue Light Card Discounts
Person Specification
Education / Qualifications
Essential
- Good level of education Maths and English
- Recognised competency-based level 3 qualification in a relevant subject (e.g., NVQ, B-TEC QCF, Apprenticeship), or equivalent demonstrable experience
Desirable
- Other relevant IT qualifications (eg; RSA 2)
Experience
Essential
- Have experience in working in a busy office environment
Desirable
- Experience of working with members of the general public - including patients/service users
- Familiar with office equipment
- Experience of working in Healthcare setting
- Experience in use of EPR systems
Knowledge
Essential
- The Data Protection Act
- Client Confidentiality
Desirable
- Mental Health issues and challenges
Skills & Abilities
Essential
- Effective time management and communication skills
- The ability to prioritise and plan conflicting and complex work demands
- An excellent telephone manner
- The ability to navigate IT systems, inc Excel, Word and PowerPoint
- A caring and sensitive attitude when communicating with staff and patients
Desirable
- Patient administration background
- Knowledge of EPR systems
- Own vehicle
Other Requirements
Essential
- There is a frequent requirement to travel mainly within the Manchester area in order to fulfil the role and an occasional requirement to travel across the wide footprint of the Trust to attend meetings and events relevant to the role
Person Specification
Education / Qualifications
Essential
- Good level of education Maths and English
- Recognised competency-based level 3 qualification in a relevant subject (e.g., NVQ, B-TEC QCF, Apprenticeship), or equivalent demonstrable experience
Desirable
- Other relevant IT qualifications (eg; RSA 2)
Experience
Essential
- Have experience in working in a busy office environment
Desirable
- Experience of working with members of the general public - including patients/service users
- Familiar with office equipment
- Experience of working in Healthcare setting
- Experience in use of EPR systems
Knowledge
Essential
- The Data Protection Act
- Client Confidentiality
Desirable
- Mental Health issues and challenges
Skills & Abilities
Essential
- Effective time management and communication skills
- The ability to prioritise and plan conflicting and complex work demands
- An excellent telephone manner
- The ability to navigate IT systems, inc Excel, Word and PowerPoint
- A caring and sensitive attitude when communicating with staff and patients
Desirable
- Patient administration background
- Knowledge of EPR systems
- Own vehicle
Other Requirements
Essential
- There is a frequent requirement to travel mainly within the Manchester area in order to fulfil the role and an occasional requirement to travel across the wide footprint of the Trust to attend meetings and events relevant to the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
