Job summary
GMMH are looking for a Desktop Support Technician to join the newly created Desktop Support Team.
The role will involve triaging all faults that are logged on the IT Helpdesk Portal and providing first time fixes to resolve these issues promptly.
This will require a good technical knowledge, great interpersonal and communication skills and the ability to manage your own workload, escalating issues to Desktop Support Team Lead so that they can be handled before becoming a major problem.
Main duties of the job
- To identify and analyse a range of IT problems and take the most appropriate method of resolution liaising with theICT Desktop Support Team Lead and ICT Service Desk Manager as necessary.
- To provide telephone, and on-site support service to staff within the Trust.
- To provide high quality technical support as required, to all users connected to the customer's IT environment using diagnostic tools and fault-finding techniques to identify root causes.
- To fix diagnose faults where feasible or to recommend appropriate solutions acknowledging and describing the implications for the end customer and for the internal IT teams.
- To assist with documenting all operational processes and procedures for designated services.
- To perform set-up and configuration and maintenance tasks on end user devices in accordance with the overarching IT service delivery plan.
- Investigate, diagnose, test and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion.
- Provide a structed approach to diagnosing, assimilating and critically interpreting operational objectives, risks and issues.
- To participate in the Trust IM&T on-call rota.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
Please see full Job description and Person Specification attached to this vacancy.
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Job description
Job responsibilities
Please see full Job description and Person Specification attached to this vacancy.
Staff benefits
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Person Specification
Education / Qualifications
Essential
- Evidence of knowledge development acquired through relevant specialist training courses, for example Microsoft Certified Training.
Desirable
Experience
Essential
- Evidence of experience of working in an IT technical environment including a range of experience and knowledge of end user hardware and software installation, configuration and support.
Desirable
- Previous experience in NHS IT
Skills and Abilities
Essential
- Demonstrable knowledge of time management skills
- Ability to work on own initiative, plan and organise work with under supervision.
- Ability to work effectively within a team.
- Be able to establish effective relationships with a wide variety of staff.
Knowledge
Essential
- Knowledge and experience of Windows operating systems
- Knowledge and experience of Microsoft 365, MS Teams, Active Directory administration and support
Person Specification
Education / Qualifications
Essential
- Evidence of knowledge development acquired through relevant specialist training courses, for example Microsoft Certified Training.
Desirable
Experience
Essential
- Evidence of experience of working in an IT technical environment including a range of experience and knowledge of end user hardware and software installation, configuration and support.
Desirable
- Previous experience in NHS IT
Skills and Abilities
Essential
- Demonstrable knowledge of time management skills
- Ability to work on own initiative, plan and organise work with under supervision.
- Ability to work effectively within a team.
- Be able to establish effective relationships with a wide variety of staff.
Knowledge
Essential
- Knowledge and experience of Windows operating systems
- Knowledge and experience of Microsoft 365, MS Teams, Active Directory administration and support
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
