Job summary
An exciting opportunity has arisen within the Community Wigan Admin Team for an Administration Assistant working for the Recovery Team North.
The post holder will provide an efficient and effective clerical service to the multi-disciplinary team.
The post holder will demonstrate an attitude which respects and values service users' and their carers.
The post holder will embrace the core values of the organisation and adopt the principles of Recovery. These principles will recognise the need to:
- Promote safe practices
- Value the aims of service users
- Work in partnership and offer meaningful choice
- Be optimistic about the possibilities of meaningful change
- Value social inclusion
Main duties of the job
Main duties will include being the first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department. Provide an effective clerical service to support the team, including photocopying, typing, data input, and maintenance of an effective filing and retrieval system. Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records including arranging meetings and taking notes ensuring accurate transcription and distribution. Contribute to the ordering of stationery supplies and associated procedures and the calculation of annual leave and recording of staff absence.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the North West of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users
Job description
Job responsibilities
Please see attached job description and person specification
Staff benefits
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Job description
Job responsibilities
Please see attached job description and person specification
Staff benefits
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Person Specification
Education/Qualification
Essential
- Typing/WP RSAII or equivalent or demonstrable experience
Desirable
- ECDL NVQ2 Business Administration GCSE English grade A-C or equivalent
Experience
Essential
- Experience of working in an office environment
Desirable
- Experience of working within the NHS or related healthcare experience, experience of dealing with members of the public
Knowledge
Essential
- Knowledge of office procedures, Familiar with Microsoft Office
Desirable
- Knowledge of Powerpoint, Excel, Outlook Awareness of Recovery Model Awareness of children/vulnerable adults guidelines
Skills and Abilities
Essential
- Good verbal and written communication skills. Ability to work as member of a team Ability to operate and maintain filing systems both manual and electronic Ability to develop effective interpersonal relationships with colleagues in the health care setting Ability to communicate effectively in a variety of settings Able to deal with sensitive issues with tact and diplomacy Able to present factual information and refer questions to others where appropriate
Desirable
- Ability to demonstrate a positive attitude to service users, carers and other staff Good time management Commitment to service development Commitment to effective team work Flexible approach to working Willingness to undertake training appropriate to the post Demonstrate a commitment to respecting and displaying the Trust Values at all times
Person Specification
Education/Qualification
Essential
- Typing/WP RSAII or equivalent or demonstrable experience
Desirable
- ECDL NVQ2 Business Administration GCSE English grade A-C or equivalent
Experience
Essential
- Experience of working in an office environment
Desirable
- Experience of working within the NHS or related healthcare experience, experience of dealing with members of the public
Knowledge
Essential
- Knowledge of office procedures, Familiar with Microsoft Office
Desirable
- Knowledge of Powerpoint, Excel, Outlook Awareness of Recovery Model Awareness of children/vulnerable adults guidelines
Skills and Abilities
Essential
- Good verbal and written communication skills. Ability to work as member of a team Ability to operate and maintain filing systems both manual and electronic Ability to develop effective interpersonal relationships with colleagues in the health care setting Ability to communicate effectively in a variety of settings Able to deal with sensitive issues with tact and diplomacy Able to present factual information and refer questions to others where appropriate
Desirable
- Ability to demonstrate a positive attitude to service users, carers and other staff Good time management Commitment to service development Commitment to effective team work Flexible approach to working Willingness to undertake training appropriate to the post Demonstrate a commitment to respecting and displaying the Trust Values at all times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
