Greater Manchester Mental Health NHSFT

Catering Retail Assistant

Information:

This job is now closed

Job summary

We are currently seeking a friendly and reliable individual to join our retail team. As a Catering Retail Assistant, you will provide excellent customer service to staff, patients, and visitors, while assisting in the preparation and serving of food and beverages. In return you be working with an experienced team working with fresh local ingredients and the best equipment. We pride ourselves on producing a high-quality food and drink service to all our customers. With daytime hours this role would fit perfectly round the school run. If you feel that you meet the criteria and would like to be considered for the role, please apply below.

Main duties of the job

  • Operating POS tills and handling cash transactions
  • Assisting Customers in finding products and answering queries
  • Stocking and replenishing shelves and displays
  • Keeping the retail area clean and tidy
  • Ensuring that stock levels are maintained
  • Assisting with stock takes and inventory management
  • Following safety regulations and standards
  • Handling customer complaints and resolving them
  • Collaborating with team members to maintain a smooth operation
  • Promoting and upselling products in line with NHS Guidelines
  • Participating in meetings sharing ideas with the team
  • Accurate recording of Food safety due diligence

About us

  • Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160
  • We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
  • Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
  • Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
  • Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Details

Date posted

12 December 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

437-5151498-B

Job locations

Greater Manchester Mental Health

Bury New Road

Prestwich

M25 3BL


Job description

Job responsibilities

  • Greet and welcome customers in a friendly and approachable manner
  • Take orders and accurately input into POS system
  • Prepare and serve food and beverages in accordance with food safety guidelines
  • Maintain a clean and safe working environment, including adhering to all infection control measures
  • Keep track of inventory and report any shortages or expired items to management
  • Handle cash, credit card and mobile payments and reconcile the cash register at the end of each shift
  • Communicate effectively with team members and supervisors to ensure efficient cafe operations as a team
  • Maintain an excellent level of customer service, ensuring to deal with customer complaints and resolving any issue where necessary
  • Adhere to the NHS policies and procedures, including NHS safety regulations and operational standards
  • Perform any other duties as assigned by management

See attached detailed job description and person specification:

Staff benefits

Pay Enhancements 43% additional for Evenings (8pm onwards) and Saturdays and 85% additional for Sundays and Bank holidays.

27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years

Excellent pension

Cycle to work scheme

Salary sacrifice car scheme

Wellbeing programme

Blue Light Card Discounts

Job description

Job responsibilities

  • Greet and welcome customers in a friendly and approachable manner
  • Take orders and accurately input into POS system
  • Prepare and serve food and beverages in accordance with food safety guidelines
  • Maintain a clean and safe working environment, including adhering to all infection control measures
  • Keep track of inventory and report any shortages or expired items to management
  • Handle cash, credit card and mobile payments and reconcile the cash register at the end of each shift
  • Communicate effectively with team members and supervisors to ensure efficient cafe operations as a team
  • Maintain an excellent level of customer service, ensuring to deal with customer complaints and resolving any issue where necessary
  • Adhere to the NHS policies and procedures, including NHS safety regulations and operational standards
  • Perform any other duties as assigned by management

See attached detailed job description and person specification:

Staff benefits

Pay Enhancements 43% additional for Evenings (8pm onwards) and Saturdays and 85% additional for Sundays and Bank holidays.

27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years

Excellent pension

Cycle to work scheme

Salary sacrifice car scheme

Wellbeing programme

Blue Light Card Discounts

Person Specification

Retail Experience

Essential

  • working in a fast paced environment

Desirable

  • Catering Retail experience

Customer service

Essential

  • working in the service industry

Desirable

  • Working with tills/ POS
Person Specification

Retail Experience

Essential

  • working in a fast paced environment

Desirable

  • Catering Retail experience

Customer service

Essential

  • working in the service industry

Desirable

  • Working with tills/ POS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Greater Manchester Mental Health NHSFT

Address

Greater Manchester Mental Health

Bury New Road

Prestwich

M25 3BL


Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Greater Manchester Mental Health NHSFT

Address

Greater Manchester Mental Health

Bury New Road

Prestwich

M25 3BL


Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Catering Manager

Joe Ronan

Joe.Ronan@gmmh.nhs.uk

07778521478

Details

Date posted

12 December 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

437-5151498-B

Job locations

Greater Manchester Mental Health

Bury New Road

Prestwich

M25 3BL


Supporting documents

Privacy notice

Greater Manchester Mental Health NHSFT's privacy notice (opens in a new tab)