Mental Health Practitioner

Job description

Job responsibilities

1) Communication

1.1 To demonstrate high level communication skills across a diverse range of contacts including service users, carers, and other service providers.

1.2 To use interpersonal skills in diffusing potentially emotive situations while undertaking triage assessments and pathway planning over the telephone.

1.3 To establish and maintain robust communication networks with clients, carers, team members, other health care and social care workers across the GMMH footprint in local geographical areas of Bolton, Salford, Trafford, and Manchester and across all Trust services.

2) Clinical

2.1 Provision of immediate response to telephone calls from service users and carers within GMMH mental health footprint.

2.2 The post holder will be expected to carry out telephone triage mental health assessments and care planning accessing all available sources of information and including, where appropriate, the views of family and carers.

2.3 To undertake and record comprehensive clinical records and discussion including update of risk assessments, if needed, and outcome measures.

2.4 Provide a timely and high-quality response to known and unknown service users and carers needing help.

2.5 To demonstrate the application of specialist skills and knowledge to maintain professional competence and fitness to practice as a practitioner.

2.6 The post holder will take account of relevant legislation and guidance (i.e., Mental Health Act, Mental Capacity Act)

2.7 Ensure awareness of the Trust Risk Management Policy and how to raise concerns and document incidents on Datix in real time and escalate these.

2.8 To take on the role of Shift Co-Ordinator when allocated to provide support and leadership to staff on the same shift.

2.9 To receive referrals from NHS 111 via the GM CAS, undertaking STRV2 Risk Assessments where appropriate, liaising and advising other professionals such as NWAS practitioners, GMP officers, GPs including Out of Hours GPs.

2.10 The post holder will apply their understanding of the GMW Suicide Prevention Framework and how their role supports implementation of this framework.

2.11 The Post holder will apply their understanding of the National Crisis Concordat and how their role supports compliance with this framework.

2.12 The post holder may at times be required to provide direct service-users clinical care across the GMMH footprint.

2.13 The post holder may at time be asked to support NWAS/GMP providing direct clinical assessment and expert clinical knowledge to these services.

3) Clinical & Social Care Governance & Quality

3.1 Ensure that service users and carers receive clear and accurate information regarding: -

Confidentiality

Access to records

The outcome of the telephone discussions/triage assessments and an ongoing management plan

Community resources available

Complaints and compliments procedures.

3.2 Promote a service philosophy based on a recovery model of care.

3.3 To undertake local audits and reviews in line with service developments as required.

3.4 To keep abreast of and apply national and professional guidelines relating to mental health service provision.

3.5 To ensure that standards of practice are maintained in accordance with the Governing Professional Body and Trust Policy and procedure.

4) Policy/Service Improvement & Development

4.1 In conjunction with the Directorate leads be actively involved in the development of the 24/7 7 day per week Helpline service.

4.2 Participate in identifying and reporting unmet needs to support service planning and development.

4.3 To comply with their own professional Code of Practice and Professional Conduct, Professional Standards and national, Trust and Local Policies and Procedures.

4.4 To support the process of implementation, and evaluation of the 24/7 Helpline.

5) Financial and Other Resources

5.1 To exercise good personal time management, punctuality, and consistent, reliable attendance.

6) Service User, Carer and Stakeholder Involvement

6.1 Promote a service philosophy that is strongly can do and recovery focused for service users and carers.

6.2 Ensure, as far as practicable, the full involvement of service users and where appropriate, relatives and carers in the assessment of their needs and the formulation and review of their management plan.

6.3 Establishment of systems to elicit user and carer views of the service and monitor user and carer satisfaction.

6.4 Promote user and carer involvement in the evaluation and development of the service.

6.5 Implement systems for the receipt and recording of complaints and compliments about the service.

7) Learning, Education and Personal Development

7.1 To take responsibility for own learning and development by recognizing and taking advantage of all opportunities to learn in line with NHS core competencies, including full participation in appraisal and supervision, and acting as role model for self development.

7.2 Contribute to the delivery of specialist and multidisciplinary training, including the induction of new staff, students, trainees.

7.3 Provide support and management supervision to B5 and other junior staff.

7.4 To take responsibility of maintaining own professional registration

and maintaining professional standards for competence and adhering to the most up to date professional code of practice.

8) Safeguarding Children and Vulnerable Adults

8.1 To adhere to the principles of safeguarding of children and vulnerable adults in line with Trust Policy and reporting local procedures.

9) Equal Opportunities, Equality and Diversity & Dignity in Care and Work

9.1 To carry out all duties and responsibilities of the post in accordance with the Trusts Equal Opportunities, Equality and Diversity and Dignity in care and work policies.

9.2 To avoid unlawful discriminatory behavior and actions when dealing with colleagues, service users, members of the public and all other stakeholders.

9.3 To promote awareness of and respect for equality and diversity and dignity in care and work in accordance with Trust Policies and Procedures.

9.4 To treat all staff, patients, service users, NHS Contractors and the public with dignity and respect at all times.

10) Information Governance & Data Quality

10.1 To access only information, whether paper, electronic or in other media, which is authorised to you as part of your duties.

10.2 Not to communicate to anyone outside or inside the NHS, information relating to patients, service users, staff, contractors, or information of a commercially sensitive nature, unless done in the normal course of carrying out the duties of the post and with the appropriate permission.

10.3 To maintain high standards of quality in corporate and clinical record keeping ensuring information is always recorded accurately, appropriate and kept up to date.

10.4 To ensure compliance with the GMMH Information Governance Policy.

10.5 Ensure compliance with information management.

10.6 To ensure compliance with confidentiality policies and procedures for self and team members.

10.7 To contribute to data quality for relevant GMMH Performance indicators.

10.8 Understand and fully utilize the IT systems for GMMH.

11) Infection Prevention

11.1 To protect service users, visitors, and employees against the risk of acquiring health care associated infections by consistently observing Trust Infection Prevention Policies and procedures and best practice guidance in order to maintain high standards of Infection Prevention.

12) Heath, Safety and Security

12.1 To fulfill Trust mandatory training requirements, including regular appropriate violence and aggression training.

12.2 To recognise the need to prioritise and respond appropriate to clinical emergencies/perceived risks.

12.3 To demonstrate a high level of self-management skills and be aware of own personal limitations and seek appropriate advice.

12.4 To take reasonable care of the health and safety of yourself and other persons who may be affected by your acts or omissions at work and to cooperate with the Trust in adhering to statutory and department safety regulations.

12.5 Not to intentionally or recklessly misuse or interfere with anything provided in the interests of health, safety, or welfare e.g., misuse of equipment.

Person Specification

Meets all criteria

Essential

• Holds full qualification in accordance with professional body

Desirable

• Possesses experience in psychosocial interventions

Meets essential criteria

Essential

• Holds full qualification in accordance with professional body

Desirable

• Possesses experience in psychosocial interventions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greater Manchester Mental Health NHSFT

Address

Prestwich Trust Head Quarters

Bury New Road

Prestwich

M25 3BL

Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)