Birmingham and Solihull Mental Health NHS Foundation Trust

Band 2 Receptionist / Team Administrator

The closing date is 20 August 2025

Job summary

To provide comprehensive front of house cover to a busy community mental health team. To be part of the administrative team for the community mental health clinicians.

Main duties of the job

To be first point of contact for the team, including answering patient calls into the hub, meeting and greeting visitors, directing staff, liaising with clinical team members and administrative staff on a daily basis.

About us

Birmingham and Solihull Mental Health NHS Foundation Trust provides a comprehensive mental healthcare service for residents of Birmingham and Solihull, and a range of specialist mental health services to communities across the West Midlands and beyond.

Details

Date posted

23 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

436-7121672

Job locations

FTB Oaklands Centre

Raddlebarn Road

Birmingham

B29 6JB


Job description

Job responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham and Solihull Mental Health NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Job description

Job responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham and Solihull Mental Health NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Person Specification

Qualifications

Essential

  • Educated to GCSE or equivalent: includes English Language at Grade C or above
  • Working knowledge of MS Office applications, particularly Outlook, Word, Excel, PowerPoint and Access
  • Professional telephone manner
  • Commitment to personal development

Desirable

  • NVQ Level 2 in Business and Administration, or equivalent
  • Audio typing experience
  • Knowledge of FTB Database - Carenotes
  • Current or recent administrative experience in NHS/Health Care or similar setting
  • OCR Level II typing/word processing, or equivalent
  • Receptionist duties

Skills

Essential

  • Planning and organisational skills
  • Manage own workload, re-prioritise as necessary to adapt to changing demands
  • Ability to meet agreed deadlines; attention to detail and accuracy is maintained
  • Demonstrates enthusiasm and interest in the position

Desirable

  • Ability to work effectively under own initiative; whilst understanding the importance of appropriate lines of communication within Team and Line Management structure
Person Specification

Qualifications

Essential

  • Educated to GCSE or equivalent: includes English Language at Grade C or above
  • Working knowledge of MS Office applications, particularly Outlook, Word, Excel, PowerPoint and Access
  • Professional telephone manner
  • Commitment to personal development

Desirable

  • NVQ Level 2 in Business and Administration, or equivalent
  • Audio typing experience
  • Knowledge of FTB Database - Carenotes
  • Current or recent administrative experience in NHS/Health Care or similar setting
  • OCR Level II typing/word processing, or equivalent
  • Receptionist duties

Skills

Essential

  • Planning and organisational skills
  • Manage own workload, re-prioritise as necessary to adapt to changing demands
  • Ability to meet agreed deadlines; attention to detail and accuracy is maintained
  • Demonstrates enthusiasm and interest in the position

Desirable

  • Ability to work effectively under own initiative; whilst understanding the importance of appropriate lines of communication within Team and Line Management structure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

Address

FTB Oaklands Centre

Raddlebarn Road

Birmingham

B29 6JB


Employer's website

https://www.bsmhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

Address

FTB Oaklands Centre

Raddlebarn Road

Birmingham

B29 6JB


Employer's website

https://www.bsmhft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Admin Team Leader

Kelly Hall

kelly.hall33@nhs.net

Details

Date posted

23 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

436-7121672

Job locations

FTB Oaklands Centre

Raddlebarn Road

Birmingham

B29 6JB


Supporting documents

Privacy notice

Birmingham and Solihull Mental Health NHS Foundation Trust's privacy notice (opens in a new tab)