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Birmingham and Solihull Mental Health NHS Foundation Trust

Band 4 Team Administrator - North Assertive Outreach Team

The closing date is 11 June 2025

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Job summary

Are you looking to build a long-term career while making a difference to the community? If you are organised,enthusiastic and want to work hard in providing and supporting a successful service, then we want you to be part of our friendly North Assertive Outreach team based in Erdington, Birmingham.

Main duties of the job

About You

The successful candidate will provide a high level confidential administrative support to the Assertive Outreach Services and will need to maintain Trust Values throughout all aspects of their work. They will be expected to work as part of a team in delivering an effective service and assisting clinical staff to ensure that services meet the operational needs.

Are you...

  • Enthusiastic
  • Hard working
  • A team player
  • Organised
  • Able to provide a high-quality standard of work
  • Successful at working collaboratively
  • Able to prioritise to work towards deadlines

The ability to demonstrate excellent customer service and communication skills are an essential part of this post.

If you have a 'can do' attitude, and enjoy building good working relationships, we welcome your application.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Details

Date posted

28 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum, pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

436-7200592

Job locations

North Assertive Outreach Team

Northcroft, Highcroft Hospital, 190 Reservoir Road,

Erdington, Birmingham

B23 6DW


Job description

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

.

Job description

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

.

Person Specification

Training and Qualifications

Essential

  • NVQ level 2 in Business Admin or equivalent
  • GCSE Grade C/4+ in English

Desirable

  • GCSE or equivalent in Maths - Grade C or above

Knowledge and Experience

Essential

  • Up to date knowledge and experienced in the use of Microsoft packages to include word, excel and outlook
  • Experience in dealing with a range of disciplines and agencies
  • Experience of dealing with sensitive situations
  • Working knowledge of Data Protection Act and Information Governance

Desirable

  • Experience of working in a client facing organisation

Skills & abilities

Essential

  • Ability to take notes at meetings
  • Ability to transcribe from audio, using digital dictation systems, Big Hand

Desirable

  • Previous Experience of working in a Health or Public Sector environment.
  • Working knowledge of RIO

Organising and Prioritising

Essential

  • Ability to deal with professionally with distressing information and with distressing / difficult patients
  • Able to plan own work, ensuring timelines are met.
  • To have a demonstrable commitment to quality assurance and maintain accurate records
  • Ability to assess the importance/urgency of a situation and take appropriate action

Personal Qualifities

Essential

  • Motivated, confident & reliable Aptitude to develop own skills with a commitment to continued learning
Person Specification

Training and Qualifications

Essential

  • NVQ level 2 in Business Admin or equivalent
  • GCSE Grade C/4+ in English

Desirable

  • GCSE or equivalent in Maths - Grade C or above

Knowledge and Experience

Essential

  • Up to date knowledge and experienced in the use of Microsoft packages to include word, excel and outlook
  • Experience in dealing with a range of disciplines and agencies
  • Experience of dealing with sensitive situations
  • Working knowledge of Data Protection Act and Information Governance

Desirable

  • Experience of working in a client facing organisation

Skills & abilities

Essential

  • Ability to take notes at meetings
  • Ability to transcribe from audio, using digital dictation systems, Big Hand

Desirable

  • Previous Experience of working in a Health or Public Sector environment.
  • Working knowledge of RIO

Organising and Prioritising

Essential

  • Ability to deal with professionally with distressing information and with distressing / difficult patients
  • Able to plan own work, ensuring timelines are met.
  • To have a demonstrable commitment to quality assurance and maintain accurate records
  • Ability to assess the importance/urgency of a situation and take appropriate action

Personal Qualifities

Essential

  • Motivated, confident & reliable Aptitude to develop own skills with a commitment to continued learning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

Address

North Assertive Outreach Team

Northcroft, Highcroft Hospital, 190 Reservoir Road,

Erdington, Birmingham

B23 6DW


Employer's website

https://www.bsmhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

Address

North Assertive Outreach Team

Northcroft, Highcroft Hospital, 190 Reservoir Road,

Erdington, Birmingham

B23 6DW


Employer's website

https://www.bsmhft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Admin Lead

Luke Sugg

lukesugg@nhs.net

07985883896

Details

Date posted

28 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum, pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

436-7200592

Job locations

North Assertive Outreach Team

Northcroft, Highcroft Hospital, 190 Reservoir Road,

Erdington, Birmingham

B23 6DW


Supporting documents

Privacy notice

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