Job summary
An exciting opportunity has come up to join the team at Rookery Gardens, you
will provide general administrative support for Rookery Gardens, being responsible for dealing with enquiries and correspondence for Rookery Gardens, the maintenance of up-to-date Patient Records, and liaison with Finance in relation to patient's monies and the recording and arranging for the safe keeping of patient's valuables.
The post holder will also be responsible for the filing of reports and correspondence in the patient records, the inputting and updating into Rio (patient administration system) the patient's activity for Rookery Gardens.
Main duties of the job
To Provide admin support for the Rookery Gardens Team, in a patient facing role, you will work within a small team based within the Ardenleigh Grounds in Erdington. and will be completing daily task in line with the administration role. you will need to have Experience in dealing with a range of disciplines and agencies,dealing with sensitive situations, haveA good working and technical knowledge of Microsoft IT software packages which includes word, excel, PowerPoint,Experience of communicating with service users, carers, families, police, and others, with particular reference to clear articulation of the purpose and function of recovery. An understanding and working knowledge of NHS and Trust policies, guidance and good practice ,Working knowledge of Data Protection Act and Information Governance
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Person Specification
Training And Qualifications
Essential
- NVQ level ll in Business Admin or equivalent + relevant experience
- RSA Typing ll + relevant experience
- GCSE or equivalent in English
Experience
Essential
- Experience in dealing with a range of disciplines and agencies
- A good working and technical knowledge of Microsoft IT software packages which includes word, excel, PowerPoint
- Experience of communicating with service users, carers, families, police, and others, with particular reference to clear articulation of the purpose and function of recovery
- An understanding and working knowledge of NHS and Trust policies, guidance and good practice
- Working knowledge of Data Protection Act and Information Governance
Desirable
- ECDL qualification or equivalent
- Experience of working in a client facing organisation
Skills/Knowledge
Essential
- Communicates effectively both verbally and in writing and is able to vary style to meet needs.
- Good report writing and organisational skills
- Ability to take minutes at meetings
- Knowledge and understanding of medical terminology
- Ability to transcribe from audio using digital dictation systems
Desirable
- Knowledge of Rio
- Previous experience of working in a mental health environment
Personal Qualities
Essential
- Confident, Sensitive approachable
- To be empathic to staff & service users' needs and communication barriers Interview References
- References Non - judgemental attitude Ability to motivate self and others
- Ability to communicate at all levels
- Adaptability/flexibility and ability to cope with change
Person Specification
Training And Qualifications
Essential
- NVQ level ll in Business Admin or equivalent + relevant experience
- RSA Typing ll + relevant experience
- GCSE or equivalent in English
Experience
Essential
- Experience in dealing with a range of disciplines and agencies
- A good working and technical knowledge of Microsoft IT software packages which includes word, excel, PowerPoint
- Experience of communicating with service users, carers, families, police, and others, with particular reference to clear articulation of the purpose and function of recovery
- An understanding and working knowledge of NHS and Trust policies, guidance and good practice
- Working knowledge of Data Protection Act and Information Governance
Desirable
- ECDL qualification or equivalent
- Experience of working in a client facing organisation
Skills/Knowledge
Essential
- Communicates effectively both verbally and in writing and is able to vary style to meet needs.
- Good report writing and organisational skills
- Ability to take minutes at meetings
- Knowledge and understanding of medical terminology
- Ability to transcribe from audio using digital dictation systems
Desirable
- Knowledge of Rio
- Previous experience of working in a mental health environment
Personal Qualities
Essential
- Confident, Sensitive approachable
- To be empathic to staff & service users' needs and communication barriers Interview References
- References Non - judgemental attitude Ability to motivate self and others
- Ability to communicate at all levels
- Adaptability/flexibility and ability to cope with change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
