Business Support Officer

Job summary

An opportunity has arisen for an enthusiastic and knowledgeable administration expert to join our Quality Team in the Birmingham and Solihull Mental Health, Learning Disability and Autism Provider Collaborative. This post is initially for a 12-month fixed term contract but we would also consider anyone who would be interested in a secondment from their existing role, providing you will receive support to be released.

You will join a small but friendly and supportive team of clinical colleagues who work across the system to maintain oversight of quality of care to all Birmingham and Solihull citizens needing care for mental illness, learning disability or autism. Some of this work is transactional in order to be assured that quality is where it should be, some is responsive so that immediate concerns and needs are resolved and some is transformational, where we work collectively as a system to transform how we deliver services for the better. You will work with all sorts of colleagues from front line clinicians to board members, and regulators such as the CQC. Most importantly, you will also have the opportunity to work with patients and experts by experience as we support individuals with their care, or work to ensure that we hear the patient voice in our governance structures.

This is a great opportunity for someone looking for the next step in their career as we will support your development and give you lots of opportunity to develop new skills.

Main duties of the job

Job Purpose:

The key duty of this post is to provide business support to the quality team. This will include;

• Data Gathering
• Business support for quality and patient related meetings
• Following up outstanding information and action from service providers
• Preparing presentations
• Project management, monitoring and progress chasing
• Being the key point of contact for identified groups to include organising meetings, issuing papers and compiling minutes and actions points.
• Day to day business and administrative support
• May hold delegated responsibility for related budgets as required under the direction of the Director of Quality & Safety.
• Liaise with regulatory bodies and ensure prompt and effective communication and responses between CQC, ICB, MHPC and providers.

Please refer to the full job description for the main duties.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.