Band 3 Meet & Greet - Attwood Green Health Centre

Job summary

The post holder will provide effective and efficient functioning of the safety and security systems within the building reception.

Act as the first point of contact for all visitors, service users and their families to the building a whilst conducting themselves in a professional/engaging /calming manner, which positively reflects the values of the organisation and in a way, which will ensure that effective customer care exists with internal and external stakeholders. The key approach will be one of engagement, warmth and de-escalation when necessary and to act in a way that ensures that a positive experience of service users and their families is paramount.

Main duties of the job

o Implementing all safety procedures when initiated - including contacting the emergency services and relaying status reports in times of emergencies (E.G out break of fire, medical emergencies or incidents requiring police involvement) and senior staff, as laid down in individual procedures, including staff emergency, fire, etc.

o Ensuring that the experience service users and carers is positive, by treating service users and their families with compassion, dignity, and respect always.

o Visitor management processes, recording details of those visiting, purpose of visit, location whilst on site and departure.

oResponsibility for testing, auditing, and reporting of all safety equipment in the reception. In the event of any failures, report these to the reception manager.

o In conjunction with any site security, provide staff with instruction on the use of electronic door passes/fob, emergency alarms, keys, pagers and relevant guidance on procedures and protocols.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.