Job summary
To supervise the Reception and Switchboard operation at Highcroft site and ensure effective operation of these functions and provision of the services.
Main duties of the job
To ensure that the Reception and Switchboard staff and services are effectively supervised.
- To ensure the required staffing cover for the Reception and Switchboard Services is maintained at all times.
- To ensure that all Reception and Switchboard procedures relating to the Services are implemented and adhered to by the Reception and Switchboard staff at all times.
(The Reception Services are for the Highcroft Site and the Switchboard Services are for the 'north' of the Trust and both operate from 07.30 to 22.00 hours, 7 days a week.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person Specification
Essential
Essential
- Level 2 Business Administration Qualification e.g. NVQ 2 or RSA 2 in relevant administrative subject, i.e. Text Processing / Work Processing or equivalent. Proficient in operating a Switchboard (GPT ISDX Screen based operators console) Previous Experience in Receptionist or Switchboard operator roles.
- Knowledge of computer software programmes i.e. Microsoft Office software packages: Word/Excel/Outlook. Experience of working with the general public in both an administrative and customer facing role. Experience of previous line management.Knowledge of computer software programmes i.e. Microsoft Office software packages: Word/Excel/Outlook. Experience of working with the general public in both an administrative and customer facing role. Experience of previous line management.
- Strong Customer Care skills. Calm approach in difficult situations and ability to work under pressure. Ability to work alone or as part of the team. Good organisational and time management skills Experience of using spreadsheets.
Person Specification
Essential
Essential
- Level 2 Business Administration Qualification e.g. NVQ 2 or RSA 2 in relevant administrative subject, i.e. Text Processing / Work Processing or equivalent. Proficient in operating a Switchboard (GPT ISDX Screen based operators console) Previous Experience in Receptionist or Switchboard operator roles.
- Knowledge of computer software programmes i.e. Microsoft Office software packages: Word/Excel/Outlook. Experience of working with the general public in both an administrative and customer facing role. Experience of previous line management.Knowledge of computer software programmes i.e. Microsoft Office software packages: Word/Excel/Outlook. Experience of working with the general public in both an administrative and customer facing role. Experience of previous line management.
- Strong Customer Care skills. Calm approach in difficult situations and ability to work under pressure. Ability to work alone or as part of the team. Good organisational and time management skills Experience of using spreadsheets.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
