Job summary
The IT Support Officer is responsible for representing the IT Support Service to all users of IM&T equipment and services in the Trust. The role provides frontline IT Support Services to all our users with the highest possible standards of technical assistance and customer service.
Main duties of the job
Deliver first and second line technical support to the users of IT equipment and services:
Respond to and resolve technical IT incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources.
Diagnose faults and provide fixes for hardware and software faults that arise in the use of the Trusts IT systems and assets.
Delivery, testing and installation of IT hardware and software.
Contribute to and update IT Support's information systems, such as the service desk system, procedures library and asset register.
Enable staff moves across the Trusts estate by providing technical assistance to move and re-site IT equipment.
Assist with the update of Windows PCs across the trust
Support the Senior IT Support Officers and IT Support Manager in the delivery of an IT Support Service.
Where appropriate escalate incidents to other IT Support sections or to a Senior IT Support Officer and support those sections in the incident resolution.
Ensure users are advised on the safe use of IT equipment, referring to appropriate policies and procedures. Advice may be given generally, not necessarily in a formal environment.
About us
One LSC is a new collaborative partnership shared service formed by the five NHS Trusts serving the Lancashire and South Cumbria population of 1.8 million people. We are a shared service run by the NHS, for the NHS and are hosted by East Lancashire Hospitals NHS Trust on behalf of the partner Trusts of the Lancashire and South Cumbria system.
The Trusts that make up One LSC are:
Blackpool Teaching Hospitals NHS Foundation Trust
East Lancashire Hospitals NHS Trust
Lancashire and South Cumbria NHS Foundation Trust
Lancashire Teaching Hospitals NHS Foundation Trust
University Hospitals of Morecambe Bay NHS Foundation Trust
Job description
Job responsibilities
Deliver first and second line technical support to the users of IT equipment and services:
Respond to and resolve technical IT incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources.
Diagnose faults and provide fixes for hardware and software faults that arise in the use of the Trusts IT systems and assets.
Delivery, testing and installation of IT hardware and software.
Contribute to and update IT Supports information systems, such as the service desk system, procedures library and asset register.
Enable staff moves across the Trusts estate by providing technical assistance to move and re-site IT equipment.
Assist with the update of Windows PCs across the trust
Support the Senior IT Support Officers and IT Support Manager in the delivery of an IT Support Service.
Where appropriate escalate incidents to other IT Support sections or to a Senior IT Support Officer and support those sections in the incident resolution.
Ensure users are advised on the safe use of IT equipment, referring to appropriate policies and procedures. Advice may be given generally, not necessarily in a formal environment.
Job description
Job responsibilities
Deliver first and second line technical support to the users of IT equipment and services:
Respond to and resolve technical IT incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources.
Diagnose faults and provide fixes for hardware and software faults that arise in the use of the Trusts IT systems and assets.
Delivery, testing and installation of IT hardware and software.
Contribute to and update IT Supports information systems, such as the service desk system, procedures library and asset register.
Enable staff moves across the Trusts estate by providing technical assistance to move and re-site IT equipment.
Assist with the update of Windows PCs across the trust
Support the Senior IT Support Officers and IT Support Manager in the delivery of an IT Support Service.
Where appropriate escalate incidents to other IT Support sections or to a Senior IT Support Officer and support those sections in the incident resolution.
Ensure users are advised on the safe use of IT equipment, referring to appropriate policies and procedures. Advice may be given generally, not necessarily in a formal environment.
Person Specification
Shortlisting
Essential
- Practical experience in a medium to large organisation supporting users of IT equipment and systems
- Good technical knowledge of IT Hardware such as PCs and printers
- A good understanding of Microsoft Operating systems and applications
- Computer literate: Microsoft Office and the ability to utilise varied information resources
- Ability to apply theoretical knowledge in order to diagnose and resolve non-routine IT faults
Desirable
- MCSE
- Degree in technical subject
Person Specification
Shortlisting
Essential
- Practical experience in a medium to large organisation supporting users of IT equipment and systems
- Good technical knowledge of IT Hardware such as PCs and printers
- A good understanding of Microsoft Operating systems and applications
- Computer literate: Microsoft Office and the ability to utilise varied information resources
- Ability to apply theoretical knowledge in order to diagnose and resolve non-routine IT faults
Desirable
- MCSE
- Degree in technical subject
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
