Job summary
We're looking for a enthusiastic, motivated and experiencedPatient Administratorto join our Referral Management and Booking team which covers many specialties and provides services across East Lancashire.
The post holder will have a keen eye for detail, excellent communication and organisational skills.
Working Pattern: Monday to Friday, between 8.00 am - 4.30 pm.
As a Patient Administrator, you'll play a vital role in ensuring patients referrals are actioned timely, arrange appointments and communicate efficiently and compassionately. You'll be responsible for:
This role will commence at Band 2, with progression to Band 3 upon successful completion of required competencies.
Main duties of the job
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Perform general administrative tasks including data input, letter generation, filing, scanning, photocopying, and ordering goods.
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Maintain patient records and case notes to a high standard, both manually and electronically (e.g., EMIS, CERNER).
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Handle telephone enquiries from patients, carers, professionals, and external agencies courteously and efficiently.
About us
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised forprovidingsafe,personaland effective care. We currentlyprovidehigh quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.
Job description
Job responsibilities
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Adhere to Trust policies, including those related to data protection, equality, health and safety, and infection control.
Job description
Job responsibilities
-
Adhere to Trust policies, including those related to data protection, equality, health and safety, and infection control.
Person Specification
Qualifications
Essential
- Recognised educational standards i.e. GCSE Level 4-9 or equivalent in English Language and Maths
Desirable
- Customer Care NVQ Level 3, or equivalent or willing to work towards ECDL/CLAIT or equivalent experience
Experience
Essential
- Proficient in the use of Microsoft Office, including Word, Excel, Outlook
- Effective written and verbal communication skills
- Extensive experience of working in administration
- Experience of customer care/liaison with public, patients or carers, e.g. telephone call handing
Desirable
- Contact Centre experience
Knowledge
Essential
- IT/keyboard skills
- Precise with detail and data collection
- Excellent interpersonal and communication skills in order to deal with all disciplines on the telephone using empathy and negotiating skills
- Ability to understand and comply with standard procedures/instructions and able to escalate risks/concerns
Personal Attributes
Essential
- Willingness to learn new systems and processes
- Ability to work in a team
- Ability to demonstrate confidentiality and sensitivity when dealing with the public.
- Value difference, diversity and inclusion and ensure fairness for all
- Flexible and adaptable to meet changing needs of the service
- Commitment to continuous professional development
Other
Essential
- Ability to be flexible to cover Department opening times 8.00 am - 4.30 pm.
Person Specification
Qualifications
Essential
- Recognised educational standards i.e. GCSE Level 4-9 or equivalent in English Language and Maths
Desirable
- Customer Care NVQ Level 3, or equivalent or willing to work towards ECDL/CLAIT or equivalent experience
Experience
Essential
- Proficient in the use of Microsoft Office, including Word, Excel, Outlook
- Effective written and verbal communication skills
- Extensive experience of working in administration
- Experience of customer care/liaison with public, patients or carers, e.g. telephone call handing
Desirable
- Contact Centre experience
Knowledge
Essential
- IT/keyboard skills
- Precise with detail and data collection
- Excellent interpersonal and communication skills in order to deal with all disciplines on the telephone using empathy and negotiating skills
- Ability to understand and comply with standard procedures/instructions and able to escalate risks/concerns
Personal Attributes
Essential
- Willingness to learn new systems and processes
- Ability to work in a team
- Ability to demonstrate confidentiality and sensitivity when dealing with the public.
- Value difference, diversity and inclusion and ensure fairness for all
- Flexible and adaptable to meet changing needs of the service
- Commitment to continuous professional development
Other
Essential
- Ability to be flexible to cover Department opening times 8.00 am - 4.30 pm.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
