Health Records Officer - Barrow in Furness

East Lancashire Hospitals NHS Trust

The closing date is 10 April 2025

Job summary

o Responsible for locating Health Records to allocated locations across the bay on a daily basis

o Maintaining the Health Records Library, ensure all the documentation within the Health Records is tidy, accurate and complete

o General administration and clerical duties as and when required.

RESPONSIBLE FOR:

The provision of an efficient, friendly professional service for patients and users of the Health Records department.

Locate and deliver Health Records on a daily basis; maintenance of the Health Records library

Main duties of the job

Principal duties:

o Locate and retrieve patient Health Records as and when required.

o Maintain the Health Records library in accordance with Policy and Procedure.

o Entering data and updating confidential information onto Lorenzo in a timely and accurate manner. ie: marking patients records as deceased or as a culled record.

o Receiving telephone calls in a timely and courteous manner in accordance with NHS guidelines.

o Receive and deal with enquiries in a confidential manner from staff, external agencies and patients responding in courteous manner in accordance with the Trusts policies, procedures and NHS guidelines passing complex enquiries to the line manager.

o Liaise with a variety of staff from other departments within the trust, patients and external agencies i.e. GP surgeries as required.

o Always Be proficient in the use of the Health Records library and adhere to the departmental Standard Operating Instructions and policies.

o Follow both Trust and departmental policies and procedures but use own initiative and knowledge to deviate from these if required.

About us

We operatefrom three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, andUlverstonCommunity Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies,daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Date posted

27 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pro rata per annum

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working, Compressed hours

Reference number

435-1LSC-UHMBT-003-25

Job locations

Unit 2, Offsite Facility, Harry Barker Properties

Park Road

Barrow in Furness

LA14 4TL

Job description

Job responsibilities

For further details on the advertised position and the principal job duties/responsibilities, please refer to the Job Description and Person Specification found under the supporting documents section. Additional information about the University Hospitals of Morecambe Bay can be accessed on our website.

Job description

Job responsibilities

Person Specification

Education

Essential

GCSE English and Maths Grade D or above or equivalent qualification

Experience

Essential

Working in an office environment

Desirable

Dealing with patients/relatives

Skills,ability and knowledge

Essential

Proficiency in Microsoft word processing skills.
An understanding of medico-legal Procedures.
Possess excellent communication skills - written/verbal/listening. Ability to work effectively with all levels of staff.
Ability to work unsupervised, prioritise own work load and that of the team and be confident in decision making.
Ability to monitor work carried out by staff and motivate team accordingly

Desirable

Dealing with distressed patients/relatives in person and on the phone
Able to lead by example
Be able to motivate and encourage others

Personal

Essential

Organisation skills
Ability to form and develop effective working relationships.
Ability to travel as required

Desirable

Ongoing departmental training courses

Person Specification

Education

Essential

GCSE English and Maths Grade D or above or equivalent qualification

Experience

Essential

Working in an office environment

Desirable

Dealing with patients/relatives

Skills,ability and knowledge

Essential

Proficiency in Microsoft word processing skills.
An understanding of medico-legal Procedures.
Possess excellent communication skills - written/verbal/listening. Ability to work effectively with all levels of staff.
Ability to work unsupervised, prioritise own work load and that of the team and be confident in decision making.
Ability to monitor work carried out by staff and motivate team accordingly

Desirable

Dealing with distressed patients/relatives in person and on the phone
Able to lead by example
Be able to motivate and encourage others

Personal

Essential

Organisation skills
Ability to form and develop effective working relationships.
Ability to travel as required

Desirable

Ongoing departmental training courses

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.