Clinical Applications Systems Support Officer

East Lancashire Hospitals NHS Trust

The closing date is 23 March 2025

Job summary

You will be working for One Lancashire and South Cumbria (One LSC) Digital Data and Technology supporting Lancashire Teaching Hospital as part of our IT Systems Management Team.

We are seeking an enthusiastic and highly motivated individual to join our team comprising of technical and clinical roles. You will be part of a systems management team and your main focus will be supporting the day to day running of clinical systems, troubleshooting issues and supporting clinical users of the systems. It will also be expected that the post holder will engage in projects related to their area when needed.

We are looking for an experienced IT professional with solid experience in successfully managing Clinical systems.

We need you to contribute to improved utilisation of Clinical Applications at Lancashire Teaching Hospitals for the benefit of our patients, reducing wait times and improving financial outcomes.

Main duties of the job

You will have responsibility for daily management, on-going support and maintenance (including training), service development and technical administration of Systems Management across Royal Preston Hospital and Chorley District Hospital, including the interfaces and integration with various hospital systems.

Provide technical support and advice to end users, of all disciplines, and departments.

You will be part of the Enterprise Wide Applications team and will be expected to work closely with other Digital teams, Clinical and Operational staff within the organisation.

In addition you will lead in all areas relating to the system management and also be involved in any changes that happen for systems that are interfaced. This includes liaising with the system provider in regards to upgrades, potential system developments and business as usual issues.

To liaise closely with Operational colleagues to ensure business as usual is followed correctly, to encourage system use for all admin and clinical staff and assist in any changes to standard operating procedures and keep updated with business and usual with all stakeholders.

Manage day to day operations, system issues and data quality/information governance issues.

About us

We have fantastic people working hard to deliver quality services to our patients. You will help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Date posted

06 March 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

435-1LSC-LT-029-25

Job locations

Royal Preston Hospital

Sharoe Green Lane

Preston

PR2 9HT

Job description

Job responsibilities

The Clinical Applications System Specialist role will have responsibility for the daily management of key IT systems.

Key Duties and Responsibilities:

Support the Informatics Manager with projects relating to Digital Data and Technology (DDaT)

Responsible for support, maintenance and development of Clinisys ICE and other laboratory software as directed by the Informatics Manager

Responsible for support and maintenance of computer hardware within Pathology as directed by the Informatics Manager

Be aware of all legislation that relates to information governance, i.e. Data Protection Act and Freedom of Information and how these will relate to changes in practice internally

Production and development of a range of statistical information as required

Job description

Job responsibilities

The Clinical Applications System Specialist role will have responsibility for the daily management of key IT systems.

Key Duties and Responsibilities:

Support the Informatics Manager with projects relating to Digital Data and Technology (DDaT)

Responsible for support, maintenance and development of Clinisys ICE and other laboratory software as directed by the Informatics Manager

Responsible for support and maintenance of computer hardware within Pathology as directed by the Informatics Manager

Be aware of all legislation that relates to information governance, i.e. Data Protection Act and Freedom of Information and how these will relate to changes in practice internally

Production and development of a range of statistical information as required

Person Specification

Qualifications & Education

Essential

Educated to A-level or equivalent.

Desirable

Educated to degree level

Knowledge & Experience

Essential

Experience of working in a laboratory environment
Solid understanding of IT, particularly in relation to healthcare
A solid understanding of information technology, particularly in relation to Healthcare issues, database structures and operating systems knowledge
Experience of supporting result messaging applications (E.g., Keystone and Clinisys ICE)
Experience of management of Electronic Patient Record systems

Desirable

Experience of providing training to other staff groups
Knowledge of Information governance
A good working knowledge of Pathology services

Person Specification

Qualifications & Education

Essential

Educated to A-level or equivalent.

Desirable

Educated to degree level

Knowledge & Experience

Essential

Experience of working in a laboratory environment
Solid understanding of IT, particularly in relation to healthcare
A solid understanding of information technology, particularly in relation to Healthcare issues, database structures and operating systems knowledge
Experience of supporting result messaging applications (E.g., Keystone and Clinisys ICE)
Experience of management of Electronic Patient Record systems

Desirable

Experience of providing training to other staff groups
Knowledge of Information governance
A good working knowledge of Pathology services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.