Job summary
The IT Infrastructure Administrator supports the IT Infrastructure Specialist and IT Infrastructure Manager in delivering high quality, available, robust and resilient IT infrastructure services to the Trust. The role has responsibility for contributing to and carrying out all administrative procedures and maintenance on the Trust's IT infrastructure.
Main duties of the job
Provide excellent administrative and maintenance services for the IT technical infrastructure service. Ensure that the IT technical infrastructure including servers, storage and backup solutions continue to operate and support the requirements of the Trust.
About us
This is an opportunity to join the busy technical team assisting the Trust's users to make the best use of their information technology and systems. The IT Infrastructure Administrator will work as part of the team to deliver high quality, available, robust and resilient IT infrastructure services to the Trust. The role has responsibility for contributing to and carrying out all administrative procedures and maintenance on the Trust's IT infrastructure.
Job description
Job responsibilities
- Carry out routine maintenance, management and backup operations of the Trusts IT infrastructure covering server estate and storage environment.
- Contribute to and assist in developing maintenance routines and schedules.
- Contribute to and maintain infrastructure monitoring systems.
- Ensure all infrastructure documentation is current and available.
- Provide technical infrastructure support to the departments front line services.
- Respond to and resolve technical IT infrastructure incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources.
- Diagnose faults using analytical tools and provide fixes for hardware and software faults that arise in the use of the Trusts IT infrastructure systems and assets.
- Ensure that all IT Support systems related to infrastructure are maintained and kept up to date.
- Create regular and ad hoc reports on IT infrastructure assets availability and performance.
- Carry out new equipment provisioning and upgrades of current equipment to agreed timescales and procedures.
- Advise staff on the best use of the Trusts messaging systems.
- Maintain the Trusts Active Directory and Messaging systems.
- To provide high levels of customer care and satisfaction
- To be involved with specific IM&T roll-outs of projects as required
Job description
Job responsibilities
- Carry out routine maintenance, management and backup operations of the Trusts IT infrastructure covering server estate and storage environment.
- Contribute to and assist in developing maintenance routines and schedules.
- Contribute to and maintain infrastructure monitoring systems.
- Ensure all infrastructure documentation is current and available.
- Provide technical infrastructure support to the departments front line services.
- Respond to and resolve technical IT infrastructure incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources.
- Diagnose faults using analytical tools and provide fixes for hardware and software faults that arise in the use of the Trusts IT infrastructure systems and assets.
- Ensure that all IT Support systems related to infrastructure are maintained and kept up to date.
- Create regular and ad hoc reports on IT infrastructure assets availability and performance.
- Carry out new equipment provisioning and upgrades of current equipment to agreed timescales and procedures.
- Advise staff on the best use of the Trusts messaging systems.
- Maintain the Trusts Active Directory and Messaging systems.
- To provide high levels of customer care and satisfaction
- To be involved with specific IM&T roll-outs of projects as required
Person Specification
Qualifications
Essential
- Degree in IT relating subject or equivalent experience
- NVQ(3+) / HND or CompTIA Server+ or equivalent experience
Desirable
- MCSE Core Infrastructure or MCP
- Relevant IT Infrastructure or Vendor Qualifications
- ITIL Foundation
Knowledge and SKills
Essential
- Expert technical knowledge of IT Infrastructure hardware and technologies such as storage area networks, virtual server environments and backup systems
- An excellent understanding of Microsoft Server Operating systems and applications
- Methodical approach to fault finding, diagnosis and resolution
Desirable
- Ability to deliver technical projects within agreed constraints
- Good knowledge of IT systems and infrastructure within healthcare organisations
- Knowledge and skills in the use of VMWare
Personal Attributes
Essential
- Excellent communication skills with the ability to convey technical concepts in plain language across a range of audiences
- Ability to manage own workload through excellent time management and organisation skills
- Ability to work with minimum supervision and to use own initiative, taking ownership of work
- Able to work individually or as part of a team
Experience
Essential
- Extensive practical experience in a technical IT support environment within a medium to large organisation including: o2nd/3rd line support experience oExperience of managing changes within complex technical environment oExperience of resolving technical issues to customers satisfaction
- Around 1 year of experience supporting Microsoft infrastructure components such as Active Directory and Microsoft Exchange
- Around 1 year of experience supporting server operating systems
Desirable
- Significant practical experience of working within a complex technical environment including storage area networks and virtual server infrastructure
- Experience of working within IT in an NHS environment.
- Experience of working with Microsoft 365 technologies
Person Specification
Qualifications
Essential
- Degree in IT relating subject or equivalent experience
- NVQ(3+) / HND or CompTIA Server+ or equivalent experience
Desirable
- MCSE Core Infrastructure or MCP
- Relevant IT Infrastructure or Vendor Qualifications
- ITIL Foundation
Knowledge and SKills
Essential
- Expert technical knowledge of IT Infrastructure hardware and technologies such as storage area networks, virtual server environments and backup systems
- An excellent understanding of Microsoft Server Operating systems and applications
- Methodical approach to fault finding, diagnosis and resolution
Desirable
- Ability to deliver technical projects within agreed constraints
- Good knowledge of IT systems and infrastructure within healthcare organisations
- Knowledge and skills in the use of VMWare
Personal Attributes
Essential
- Excellent communication skills with the ability to convey technical concepts in plain language across a range of audiences
- Ability to manage own workload through excellent time management and organisation skills
- Ability to work with minimum supervision and to use own initiative, taking ownership of work
- Able to work individually or as part of a team
Experience
Essential
- Extensive practical experience in a technical IT support environment within a medium to large organisation including: o2nd/3rd line support experience oExperience of managing changes within complex technical environment oExperience of resolving technical issues to customers satisfaction
- Around 1 year of experience supporting Microsoft infrastructure components such as Active Directory and Microsoft Exchange
- Around 1 year of experience supporting server operating systems
Desirable
- Significant practical experience of working within a complex technical environment including storage area networks and virtual server infrastructure
- Experience of working within IT in an NHS environment.
- Experience of working with Microsoft 365 technologies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
