Job summary
To provide a comprehensive secretarial service to the Consultant Radiologists and Radiology Management team and their support staff. Ensuring a high level of customer care whilst always maintaining confidentiality.
Main duties of the job
As part of the South Cumbria Diagnostic Imaging Network ELHT is committed to providing Safe, Personal and Effective Care. the post holder will support the Consultant Radiologists in producing diagnostic imaging reports, utilising the RIS, PACS or alternatives in the event of system failures. This includes direct reporting shorthand and audio typing.
Support the Radiology management team with tracking of waiting lists and contribute to the effective distribution of Radiology reports to referrers, secretaries, and GPs.
The post holder will liaise with patients, clinicians, Radiology staff and other service users to ensure the patient pathway is efficient and robust, dealing effectively with any queries that may arise.
About us
Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integratedhealth care organisation providing high quality acute secondary healthcare for the peopleof East Lancashire and Blackburn with Darwen.
Our vision is to be widely recognised for providing safe, personal and effective care. Wecurrently provide high quality services and treat over 700,000 patients a year from themost serious of emergencies to planned operations and procedures. We employ over8,000 staff, many of whom are internationally renowned and have won awards for theirwork and achievements.
Our organisation is driven by our strategic objectives and organisational values and we look forpeople who are strongly aligned with them to join us.
We have a clear vision to be the leading provider of imaging services across East Lancashire, delivering the highest standards and providing safe, personal and effective care to all our patients.
Our staff are friendly, supportive and dedicated professionals who will make you feel very welcome. Our service is committed to encouraging staff to develop and widen their scope of practice, with continuous professional development actively encouraged and supported by expert clinical leads.
Job description
Job responsibilities
- Prioritise workload to enable the efficient workflow of the Radiology secretarial services.
- Support the Consultant Radiologists in producing diagnostic imaging reports, utilising the RIS, PACS or alternatives in the event of system failures. This includes direct reporting shorthand and audio typing.
- Typing, printing and distribution of the diagnostic report to the referring clinician or department as determined by service level agreements.
- Type basic Radiology reports using the digital dictation system within the RIS or PACS.
- Support the Radiology management team with tracking of waiting lists.
- Type letters from the Winscribe system.
- Type invoices and letters relating to the legal department and keep up to date records and files for legal purposes. Informing the finance department of private and category II patients for purposes of recovering the appropriate hospital fees. Dealing with private and category II patients as necessary and liaising with the relevant clinical staff.
- Ensure verification prior to dispatch of reports to referring clinicians.
- Contribute to the effective distribution of Radiology reports to referrers, secretaries, and GPs.
- Liaise with patients, clinicians, Radiology staff and other service users to ensure the patient pathway is efficient and robust, dealing effectively with any queries that may arise.
- Keep Consultants diaries in respect of holidays/study leave and meetings, informing relevant personnel are informed, and lists adjusted accordingly.
- Exercise independent judgement and initiative when problems arise by taking appropriate actions to resolve problems or by escalating to the appropriate person.
- Communicate urgent reports to appropriate clinicians in line with departmental protocols.
- Open and sort consultants mail, shorthand and typing for the Directorate in respect of general correspondence.
- Book hotel reservations and travel in respect of courses attended by the Radiologists and deal with subsequent travel claims.
- Carry out housekeeping duties on the RIS and PACS under the guidance of the RIS/PACS management team to ensure the patients records are correct and reports are processed efficiently and safely.
- Validate waiting lists to ensure that patient records are correct, patients progress through the pathway and reports are processed efficiently and safely.
- Prepare agendas, attend meetings, and produce minutes of the same, assist with the preparation of papers and articles for publication and/or meetings.
- Monitor, co-ordinate and manage seminar/student rooms usage for meetings.
- Contribute to the smooth running of the department by carrying out other clerical tasks under the supervision or the Radiology Administration Manager.
- Participate as necessary in quality assurance and clinical audit programmes.
- Maintain confidentiality of information always relating to patients and colleagues.
- Asist with training of new secretarial staff to the department.
Job description
Job responsibilities
- Prioritise workload to enable the efficient workflow of the Radiology secretarial services.
- Support the Consultant Radiologists in producing diagnostic imaging reports, utilising the RIS, PACS or alternatives in the event of system failures. This includes direct reporting shorthand and audio typing.
- Typing, printing and distribution of the diagnostic report to the referring clinician or department as determined by service level agreements.
- Type basic Radiology reports using the digital dictation system within the RIS or PACS.
- Support the Radiology management team with tracking of waiting lists.
- Type letters from the Winscribe system.
- Type invoices and letters relating to the legal department and keep up to date records and files for legal purposes. Informing the finance department of private and category II patients for purposes of recovering the appropriate hospital fees. Dealing with private and category II patients as necessary and liaising with the relevant clinical staff.
- Ensure verification prior to dispatch of reports to referring clinicians.
- Contribute to the effective distribution of Radiology reports to referrers, secretaries, and GPs.
- Liaise with patients, clinicians, Radiology staff and other service users to ensure the patient pathway is efficient and robust, dealing effectively with any queries that may arise.
- Keep Consultants diaries in respect of holidays/study leave and meetings, informing relevant personnel are informed, and lists adjusted accordingly.
- Exercise independent judgement and initiative when problems arise by taking appropriate actions to resolve problems or by escalating to the appropriate person.
- Communicate urgent reports to appropriate clinicians in line with departmental protocols.
- Open and sort consultants mail, shorthand and typing for the Directorate in respect of general correspondence.
- Book hotel reservations and travel in respect of courses attended by the Radiologists and deal with subsequent travel claims.
- Carry out housekeeping duties on the RIS and PACS under the guidance of the RIS/PACS management team to ensure the patients records are correct and reports are processed efficiently and safely.
- Validate waiting lists to ensure that patient records are correct, patients progress through the pathway and reports are processed efficiently and safely.
- Prepare agendas, attend meetings, and produce minutes of the same, assist with the preparation of papers and articles for publication and/or meetings.
- Monitor, co-ordinate and manage seminar/student rooms usage for meetings.
- Contribute to the smooth running of the department by carrying out other clerical tasks under the supervision or the Radiology Administration Manager.
- Participate as necessary in quality assurance and clinical audit programmes.
- Maintain confidentiality of information always relating to patients and colleagues.
- Asist with training of new secretarial staff to the department.
Person Specification
Qualifications
Essential
- GCSE English Language at grade C or above (or equivalent qualification)
Desirable
Experience
Essential
- Ability to understand, absorb and comply with procedures and make use of own judgement in cases of importance.
- Keyboard and audio-typing skills
- Clear understanding and ability to input date and information accurately
- Precise with detail and data collection.
- Experience of accessing the internet and email systems.
Desirable
- Knowledge of EPR, RIS, PACS
Knowledge and Skills
Essential
- Friendly and caring manner.
- Effective listening skills and customer care skills.
- Demonstrate ability in dealing sympathetically and sensitively with people
- Able to take on board new ideas, skills and knowledge
- Clear and accurate written and verbal communication and ability to converse in a positive manner.
- Excellent telephone manner
Personal Attributes
Essential
- Ability to use own initiative
- Able to keep information confidential
- Ability to pass pre-employment medical screening
- Able to move and handle
- Consistent reliable attendance
- Willing to adapt to the changing needs of the service
- Provide cover from 800-1700 hours and work some weekends and bank holodays
Other
Essential
- Car driver with access to vehicle to travel between sites and a full driving licence.
Person Specification
Qualifications
Essential
- GCSE English Language at grade C or above (or equivalent qualification)
Desirable
Experience
Essential
- Ability to understand, absorb and comply with procedures and make use of own judgement in cases of importance.
- Keyboard and audio-typing skills
- Clear understanding and ability to input date and information accurately
- Precise with detail and data collection.
- Experience of accessing the internet and email systems.
Desirable
- Knowledge of EPR, RIS, PACS
Knowledge and Skills
Essential
- Friendly and caring manner.
- Effective listening skills and customer care skills.
- Demonstrate ability in dealing sympathetically and sensitively with people
- Able to take on board new ideas, skills and knowledge
- Clear and accurate written and verbal communication and ability to converse in a positive manner.
- Excellent telephone manner
Personal Attributes
Essential
- Ability to use own initiative
- Able to keep information confidential
- Ability to pass pre-employment medical screening
- Able to move and handle
- Consistent reliable attendance
- Willing to adapt to the changing needs of the service
- Provide cover from 800-1700 hours and work some weekends and bank holodays
Other
Essential
- Car driver with access to vehicle to travel between sites and a full driving licence.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
