Complaints Administrator/Personal Assistant
East Lancashire Hospitals NHS Trust
This job is now closed
Job summary
Provide a comprehensive, high quality, administrative Personal Assistant and secretarial service the Directorate Manager (DM) / Directorate Matrons and provide ad hoc support to other staff within the relevant area. To be complaints co-ordinator for the ED/Acute Directorate ensuring all complaints are dealt with in a speedy professional and caring manner.
This role is office-based Monday to Friday 9am to 5pm on site in the Emergency Department at Royal Blackburn .
Main duties of the job
Please refer to the attached job description and person specification for full details of the duties of this job.
About us
Ensure that personal actions and conduct comply with the Trust Policies and Procedures, e.g. Health and Safety, Tobacco Control Policy, Equal Opportunities, Confidentiality, Data Protection Act (1998) and Moving and Handling Regulations.
Attend training courses as required, e.g. induction, moving and handling, fire lectures etc.
Conduct duties with regard to values and underpinning the Trust's vision:
If it is about me, involve me
Working together with partnership
Aspiring to excellence
Ongoing improvement of our service
This is my role and I want to carry it out to the best of my ability
Post holders are expected to work flexibly within their pay band. They should only be expected to carry out activities for which they are competent. Alternatively, they may carry out the additional duties if they are receiving support or training in order to obtain the recognised level of competence.
The Trust operates a Tobacco Control Policy.
Date posted
25 July 2024
Pay scheme
Agenda for change
Band
Band 4
Salary
£25,147 to £27,596 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
435-MEC-217-24
Job locations
Royal Blackburn Hospital
Haslingden Road
Blackburn
BB2 3HH
Employer details
Employer name
East Lancashire Hospitals NHS Trust
Address
Royal Blackburn Hospital
Haslingden Road
Blackburn
BB2 3HH
Employer's website
http://jobs.elht.nhs.uk/ (Opens in a new tab)
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For questions about the job, contact:
Supporting documents
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