Complaints Administrator/Personal Assistant

East Lancashire Hospitals NHS Trust

This job is now closed

Job summary

Provide a comprehensive, high quality, administrative Personal Assistant and secretarial service the Directorate Manager (DM) / Directorate Matrons and provide ad hoc support to other staff within the relevant area. To be complaints co-ordinator for the ED/Acute Directorate ensuring all complaints are dealt with in a speedy professional and caring manner.

This role is office-based Monday to Friday 9am to 5pm on site in the Emergency Department at Royal Blackburn .

Main duties of the job

Please refer to the attached job description and person specification for full details of the duties of this job.

About us

Ensure that personal actions and conduct comply with the Trust Policies and Procedures, e.g. Health and Safety, Tobacco Control Policy, Equal Opportunities, Confidentiality, Data Protection Act (1998) and Moving and Handling Regulations.

Attend training courses as required, e.g. induction, moving and handling, fire lectures etc.

Conduct duties with regard to values and underpinning the Trust's vision:

If it is about me, involve me

Working together with partnership

Aspiring to excellence

Ongoing improvement of our service

This is my role and I want to carry it out to the best of my ability

Post holders are expected to work flexibly within their pay band. They should only be expected to carry out activities for which they are competent. Alternatively, they may carry out the additional duties if they are receiving support or training in order to obtain the recognised level of competence.

The Trust operates a Tobacco Control Policy.

Date posted

25 July 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

435-MEC-217-24

Job locations

Royal Blackburn Hospital

Haslingden Road

Blackburn

BB2 3HH

Job description

Job responsibilities

Please refer to the attached job description and person specification for full details of the duties of this job.

Job description

Job responsibilities

Please refer to the attached job description and person specification for full details of the duties of this job.

Person Specification

Essential to role

Essential

GCSE English at grade 4 or above
IT Skills, familiar with Microsoft Office including Word, Excel, Outlook, Powerpoint
RSA 3 typing qualification of equivalent experience
At least 2 years comprehensive secretarial experience or equivalent

Desirable

oWinscribe digital dictation system or similar.
ECDL/Experience using ELHT Systems

Person Specification

Essential to role

Essential

GCSE English at grade 4 or above
IT Skills, familiar with Microsoft Office including Word, Excel, Outlook, Powerpoint
RSA 3 typing qualification of equivalent experience
At least 2 years comprehensive secretarial experience or equivalent

Desirable

oWinscribe digital dictation system or similar.
ECDL/Experience using ELHT Systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information