Informatics System Support & Training Officer

Job description

Job responsibilities

• To actively seek to maximise data quality and integrity of information used across the health community.
• Conform to ELHT Informatics policies, procedures and working practices at all times.
• To provide all trust staff with the skills necessary for them to use IM&T systems efficiently in the areas of the system used within their own specialty/department for the delivery of patient care through high quality and relevant training programmes incorporating the relevant organisational values, objectives, policies and procedures to support the system and its use.
• Maintain safe use of all IT equipment used and ensure secure working on all IT systems.
• Issue and deactivate user IT accounts for all systems.
• Liaise with informatics colleagues to agree, implement and maintain fault/issue reporting procedures.
• Liaise with system suppliers, reporting problems as and when required.
• Manage all system working processes, following guidelines and escalating issues as required to on call services.
• Communicate with external organisations, such as system suppliers and other multi-disciplinary organisations.
• Ability to deliver training to a variety of audience types from one to one training, classroom environment and Staff Induction sessions.
• Ability to communicate with all levels of staff and use a variety of techniques to enhance learning and have the ability to communicate technical understanding to non IM&T staff.

TRAINING & DEVELOPMENT

• Assist with the preparation of learning environments, organisation and co-ordination of diaries with staff for the facilitation of training and preparation including the layout, setting up equipment and learning aids.
• Provide comprehensive training to Clinical and non-clinical staff on multiple Trusts IT systems some of which are specific to Departments/Specialties. .
• Ensure that all training records and assessments are completed as appropriate.
• Assist with the development of courses to accommodate differing skill levels and learning styles.

Person Specification

Qualifications

Essential

• GCSE English & Maths Grade C/4 or above or equivalent experience
• o Keyboard skills to RSA II or equivalent experience
• o Training or relevant teaching qualification (PGCE) or willingness to work towards qualification in PTLLS

Experience and Knowledge

Essential

• Highly numerate and accurate with proven analytical skills to analyse complex data
• Experience of working with information/data systems
• Comprehensive training experience either 1:1 or group setting
• o Highly IT literate with advanced skills in MS Office
• Experience of working in a team or independently
• Good IT skills demonstrated by use of word, excel, outlook.

Desirable

• Experience of business change within health systems
• A detailed understanding of the IM&T strategy and its implications on the organisation
• Experience of training groups of learners with variable skill levels, managing group dynamics to ensure a positive outcome
• Knowledge of SQL to be able to extract and validate data from various IM&T Systems
• Knowledge of healthcare IM&T Systems
• Knowledge of NHS information process and capture

Skills

Essential

• Ability to prioritise workloads and able to respond to changing requirements and demands
• An ability to observe patterns and trends in current support issues in order to pre-empt more wide scale disruption
• Ability to identify and understand user training requirements
• Understanding of necessary changes of information practices to modernise services
• Approachable person able to communicate with all levels of staff
• Ability to work under own initiative
• Ability to provide support to operational and clinical staff during the go-live processes for new and upgraded IM&T systems
• Undertake training needs assessments for staff affected by IM&T projects, particularly on the changes to working practices and patient pathways brought about by the project
• Ability to support staff following go live of IM&T systems, including following a project toolkit, and templates. Ability to contribute to the Development and implementation of procedures, standards and protocols as required for the implementation and continued success of IM&T projects.
• Ability to add to and maintain a database to track issues and jobs raised via the IM&T support function
• An ability to explain technical issues to non-technical people
• Ability to work on your own initiative
• o An ability to prioritise tasks according to current need

Personal

Essential

• Able to build working relationships with colleagues, internally and externally
• Committed to self-development and be enthusiastic about acquiring new skills and embracing new technologies.
• Excellent communicator with good presentation skills
• Flexible and able to commit to working outside core hours if the service requires it
• o Excellent time management to accommodate the competing demands and priorities and deliver to deadlines.
• Have use of a car and be able to drive when required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Lancashire Hospitals NHS Trust

Address

Royal Blackburn Hospital/Burnley General Hospital

Haslingden Road / Casterton Avenue

Blackburn/Burnley

BB2 3HH

Employer's website

http://jobs.elht.nhs.uk/ (Opens in a new tab)