Job summary
To provide daily operational management to the Patient Services Team, including controlling rotas and resources, lead on PLACE and NAPF audit compliance, internal and external inspections, ensure training compliance, and oversee supervisory line management for Patient Services Assistants.
To be flexible and responsive to the needs of the service, to ensure there is continuity of supervision and Service management when it is required..
Ensuring that the Trust cleanliness schedules and performance meet the required national specifications and all areas are cleaned to expected and agreed standards
Assist the Patient Services Manager and Deputy Manager with the formulation and implementation of strategies for the continual development of the service.
This role reports directly to the Patient Services Manager, and will manage all Patient services daily operational activity at the Royal Blackburn Teaching Hospital, and on other Trust sites as necessary.
Main duties of the job
To provide daily operational management to the Patient Services Team, including controlling rotas and resources, lead on PLACE and NAPF audit compliance, internal and external inspections, ensure training compliance, and oversee supervisory line management for Patient Services Assistants.
To be flexible and responsive to the needs of the service, to ensure there is continuity of supervision and Service management when it is required..
Ensuring that the Trust cleanliness schedules and performance meet the required national specifications and all areas are cleaned to expected and agreed standards
Assist the Patient Services Manager and Deputy Manager with the formulation and implementation of strategies for the continual development of the service.
This role reports directly to the Patient Services Manager, and will manage all Patient services daily operational activity at the Royal Blackburn Teaching Hospital, and on other Trust sites as necessary.
About us
We are a busy team who expect everyone to pull together, and to follow schedules and standard operating procedures (SOP's) and policies when performing duties. Training will be given on all the different roles that you will be required to undertake throughout your working day and the systems that we use.
The Trust have an array of Holistic benefits such as generous annual leave policy which allows 27 days per annum pro rata rising after 5 year to 29 days and rising again after 10 year to 33 days plus 8 days Bank Holiday. We have a staff portal, staff restaurants and annual staff survey and mediation service.
The Trust also has an array of other well being benefits including financial benefits to staff some of which arepurchasesthroughVivupscheme, NHS pension scheme, multiple NHS discounts and offers.There is also an array of mental and physical well being benefits such as the cycle to work scheme,Fast Physio and Worksmark.The Trust also hasitsown gym on two of the sites and discounts at some of thetownsgym'sin the area, along with staff vaccines, Occupational Health Services and an array of Health and wellbeing contracts for staff to access and mindfulness and meditation sessions.
Job description
Job responsibilities
Daily management of the Patient Services Team, ensuring that resource is fully deployed across ELHT to meet the required national standards.
o Lead and direct the Patient Services Supervisors to ensure that Patient Services are delivered efficiently and effectively and that all relevant national specifications and standards are adhered to.
o Develop the role of Patient Services Supervisor, to ensure all staff members receive appropriate support and training necessary to deliver the required standard.
o Ensure all Patient Services Supervisors are conducting the relevant audits within the required timeframe, and quality assure all audits to assess whether standards are being met and to identify any service development needs.
o Prepare reports for the manager in relation to cleaning standards.
o Carry out inspection of the wards, regular monitoring of the wards and departments.
o Check the security of domestic services equipment including the security within the department, the issuing and returning of keys.
o Liaise with wards and managers to ensure that the service delivered meets the needs of the Trust. Addressing complaints and taking adhoc requests, and delivering solutions to meet requirements.
o Control and monitor rotas to ensure service delivery and continuity at all times.
o Responsible for the selection, recruitment, training and development of staff in accordance with Trust policies and procedures, and overseen by the Patient Services Manager.
o Maintain appropriate staff records and set Personal Development Plans for Staff as part of the annual appraisal cycle. Ensuring all staff have a relevant and up to date appraisal on the Learning Hub.
o Authorise annual leave, compassionate leave, and special leave.
o Management of sickness absence, ensuring that all return to work interviews, first stage reviews and monitoring reviews are completed by Patient Services Supervisors.
o Completion of second stage sickness absence reviews and monitoring. Management of long term sickness absence cases where required.
o Management of NAPF and PLACE audits on behalf of Patient Services.
o Manage access and updates to appropriate electronic systems.
o Provide performance management for supervisory team to ensure standards are maintained.
o Ensure timely completion of Incident Reports and provision of responses to reported
Job description
Job responsibilities
Daily management of the Patient Services Team, ensuring that resource is fully deployed across ELHT to meet the required national standards.
o Lead and direct the Patient Services Supervisors to ensure that Patient Services are delivered efficiently and effectively and that all relevant national specifications and standards are adhered to.
o Develop the role of Patient Services Supervisor, to ensure all staff members receive appropriate support and training necessary to deliver the required standard.
o Ensure all Patient Services Supervisors are conducting the relevant audits within the required timeframe, and quality assure all audits to assess whether standards are being met and to identify any service development needs.
o Prepare reports for the manager in relation to cleaning standards.
o Carry out inspection of the wards, regular monitoring of the wards and departments.
o Check the security of domestic services equipment including the security within the department, the issuing and returning of keys.
o Liaise with wards and managers to ensure that the service delivered meets the needs of the Trust. Addressing complaints and taking adhoc requests, and delivering solutions to meet requirements.
o Control and monitor rotas to ensure service delivery and continuity at all times.
o Responsible for the selection, recruitment, training and development of staff in accordance with Trust policies and procedures, and overseen by the Patient Services Manager.
o Maintain appropriate staff records and set Personal Development Plans for Staff as part of the annual appraisal cycle. Ensuring all staff have a relevant and up to date appraisal on the Learning Hub.
o Authorise annual leave, compassionate leave, and special leave.
o Management of sickness absence, ensuring that all return to work interviews, first stage reviews and monitoring reviews are completed by Patient Services Supervisors.
o Completion of second stage sickness absence reviews and monitoring. Management of long term sickness absence cases where required.
o Management of NAPF and PLACE audits on behalf of Patient Services.
o Manage access and updates to appropriate electronic systems.
o Provide performance management for supervisory team to ensure standards are maintained.
o Ensure timely completion of Incident Reports and provision of responses to reported
Person Specification
Qualifications
Essential
- NVQ Level 4 qualified in Facilities Management, or other specialist/ relevant qualification at a comparative level or significant relevant experience
- Fully qualified ECDL or equivalent IT literacy.
Desirable
- Basic Food Hygiene or equivalent
- Diploma in Management or equivalent level of competency.
Experience
Essential
- Experience of Domestic Services, Portering Services or Facilities Management.
- Experience of supervising, co-ordination and management of staff.
- Experience of recruitment and selection and the ability to manage staff resource flexibly within budget
- Experience of setting staff rotas to meet demands of the service
- Prior involvement and experience in administration of discipline, resolution or absence cases.
Knowledge and Skills
Essential
- Must have an understanding of Health and Safety regulations, to ensure compliance within the department.
- Ability to maintain confidentiality and deal with situations in a sensitive manner.
Other
Essential
- Able to be flexible and able to cover across sites as necessary.
Person Specification
Qualifications
Essential
- NVQ Level 4 qualified in Facilities Management, or other specialist/ relevant qualification at a comparative level or significant relevant experience
- Fully qualified ECDL or equivalent IT literacy.
Desirable
- Basic Food Hygiene or equivalent
- Diploma in Management or equivalent level of competency.
Experience
Essential
- Experience of Domestic Services, Portering Services or Facilities Management.
- Experience of supervising, co-ordination and management of staff.
- Experience of recruitment and selection and the ability to manage staff resource flexibly within budget
- Experience of setting staff rotas to meet demands of the service
- Prior involvement and experience in administration of discipline, resolution or absence cases.
Knowledge and Skills
Essential
- Must have an understanding of Health and Safety regulations, to ensure compliance within the department.
- Ability to maintain confidentiality and deal with situations in a sensitive manner.
Other
Essential
- Able to be flexible and able to cover across sites as necessary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
