Job summary
The System Administrator will be a key member of the Electronic Patient Record Team (ePR) at East Lancashire Hospitals NHS Trust and will be required to work closely with application users and service providers to deliver system support to the Trust.
Main duties of the job
The person will be expected to be a crucial resource on ePR implementation and support for the Trust. The postholder will be responsible for; developing, maintaining and updating the Trust procedures on the use of Trust ePR System, helping train departmental "super users, supporting the users on a day-to-day basis and acting as first point of contact for the supplier and system users in case of problems.
About us
This market leading ePR will revolutionise the way in which we all work by using technology to improve quality & patient safety, that will in turn help to provide the future of 'excellence in patient care'.
The System Administrator will be a key member of the Electronic Patient Record Team (ePR) at East Lancashire Hospitals NHS Trust and will be required to work closely with application users and service providers to deliver system support to the Trust.
The person will be expected to be a crucial resource on ePR implementation and support for the Trust. The postholder will be responsible for; developing, maintaining and updating the Trust procedures on the use of Trust ePR System, helping train departmental "super users, supporting the users on a day-to-day basis and acting as first point of contact for the supplier and system users in case of problems.
Job description
Job responsibilities
- Undertake the day to day administration of ePR modules and procedures.
- Update back office user guides to support new functionality.
- Maintain secure and safe working of the systems.
- Issue and deactivate passwords for all systems.
- Liaise with the Informatics Service Desk to agree, implement and maintain fault/issues reporting procedures.
- Work with ePR Project Manager(s) and Project staff to facilitate the roll out of ePR.
- Liaise and work with the system supplier, to develop the functionality of the ePR.
- Manage all system working processes.
- Take ownership of new software releases/applications and supervise testing scenarios.
- Lead on cleaning of existing masterfiles/tables.
- Run test scripts for systems to the prescribed standard.
- Project manage migration to newer versions of the system, ensuring adequate testing is undertaken prior to implementation.
- Develop and produce reports from system.
- Monitor and improve data quality for ePR.
- Improve usage of system in terms of numbers of users and quality of usage.
- Lead & support any implementation projects as required including weekend and evening work as required.
- Provide support and assistance to all staff in order to maximise usage of ePR.
- Assist with post installation reviews/system optimisation.
- Provide cover within the Systems Support Team as and when required.
- Respond in accordance with service level agreements to all ePR calls forwarded by the trust Informatics Service Desk.
- Deal with all of the more complex/time consuming support issues for ePR operational solutions, dealing with conflicting priorities and interruptions.
Job description
Job responsibilities
- Undertake the day to day administration of ePR modules and procedures.
- Update back office user guides to support new functionality.
- Maintain secure and safe working of the systems.
- Issue and deactivate passwords for all systems.
- Liaise with the Informatics Service Desk to agree, implement and maintain fault/issues reporting procedures.
- Work with ePR Project Manager(s) and Project staff to facilitate the roll out of ePR.
- Liaise and work with the system supplier, to develop the functionality of the ePR.
- Manage all system working processes.
- Take ownership of new software releases/applications and supervise testing scenarios.
- Lead on cleaning of existing masterfiles/tables.
- Run test scripts for systems to the prescribed standard.
- Project manage migration to newer versions of the system, ensuring adequate testing is undertaken prior to implementation.
- Develop and produce reports from system.
- Monitor and improve data quality for ePR.
- Improve usage of system in terms of numbers of users and quality of usage.
- Lead & support any implementation projects as required including weekend and evening work as required.
- Provide support and assistance to all staff in order to maximise usage of ePR.
- Assist with post installation reviews/system optimisation.
- Provide cover within the Systems Support Team as and when required.
- Respond in accordance with service level agreements to all ePR calls forwarded by the trust Informatics Service Desk.
- Deal with all of the more complex/time consuming support issues for ePR operational solutions, dealing with conflicting priorities and interruptions.
Person Specification
Attainments
Essential
- Good level of education to diploma level or equivalent and relevant work experience in Application Support.
Desirable
- Actively seeks to develop own knowledge, skills, ability and qualifications
- PRINCE project management foundation and/or practitioner
- ITIL foundation or practitioner
Specialist Knowledge
Essential
- Windows Operating system
- Proficient MS Office user
- Knowledge of Hospital patient flows.
- Relevant experience of database master table administration/maintenance.
- Good knowledge and understanding of Data Protection issues
Desirable
- In depth knowledge and understanding of systems set-up.
- Experience of IM&T systems maintenance/ management
Work Experience
Essential
- Extensive NHS experience
- Experience of working within an NHS services environment
- Previous experience of working on a large project
Desirable
- Experience of providing Training.
- Extensive experience working within an IT environment
- Experience of System Administration within the NHS.
Skills
Essential
- Good communication skills - interpersonal, by phone, email etc to staff, GPs, senior managers, suppliers etc
- Ability to learn and adapt quickly
- Ability to interpret and apply complex rules.
- Strong investigative/diagnostic skills
- Ability to explain IT issues to non IT staff and extract relevant information from them to help diagnose IT problems.
- Sound organisational skills.
- Work under pressure
- Must be able prioritise workloads
- Good time management skills
- Flexible in term of doing what is necessary to get things done
- Enquiry/problem solving and analytical skills
- Ability to produce and present reports and action plans in both verbal and written formats
Desirable
- Negotiating skills
- Basic knowledge of SQL.
- Application testing
Person Specification
Attainments
Essential
- Good level of education to diploma level or equivalent and relevant work experience in Application Support.
Desirable
- Actively seeks to develop own knowledge, skills, ability and qualifications
- PRINCE project management foundation and/or practitioner
- ITIL foundation or practitioner
Specialist Knowledge
Essential
- Windows Operating system
- Proficient MS Office user
- Knowledge of Hospital patient flows.
- Relevant experience of database master table administration/maintenance.
- Good knowledge and understanding of Data Protection issues
Desirable
- In depth knowledge and understanding of systems set-up.
- Experience of IM&T systems maintenance/ management
Work Experience
Essential
- Extensive NHS experience
- Experience of working within an NHS services environment
- Previous experience of working on a large project
Desirable
- Experience of providing Training.
- Extensive experience working within an IT environment
- Experience of System Administration within the NHS.
Skills
Essential
- Good communication skills - interpersonal, by phone, email etc to staff, GPs, senior managers, suppliers etc
- Ability to learn and adapt quickly
- Ability to interpret and apply complex rules.
- Strong investigative/diagnostic skills
- Ability to explain IT issues to non IT staff and extract relevant information from them to help diagnose IT problems.
- Sound organisational skills.
- Work under pressure
- Must be able prioritise workloads
- Good time management skills
- Flexible in term of doing what is necessary to get things done
- Enquiry/problem solving and analytical skills
- Ability to produce and present reports and action plans in both verbal and written formats
Desirable
- Negotiating skills
- Basic knowledge of SQL.
- Application testing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
