Job summary
KEY RESPONSIBILITIES? To familiarise with and train as required on the use of booking systems.? To create and manage bookings / appointments in the Q flow and Simply Book.? Under the direction of senior management build bookings/appointments schedules tomatch demand and vaccine availability.2? To be the first point of contact for any queries regarding Q-Flow and Simply Book either viaemails, teams, or telephone.? Provide training and updates for all staff required to use booking systems.? Identify issues/ problems and work on solutions.? Analyse information held on booking systems and present in reports in various formatse.g., spreadsheets, or formal reports.? Produce required submissions as required and on time e.g., to RVOC.? Support SVOC with any bookings queries.? Contribute to MCO and SVOC daily huddles to support the wider programme.? Work collaboratively with Senior Nurses and site team leads in managing the bookingssystems.? Access systems to correct or amend individual and block vaccination bookings.
Main duties of the job
Providing a professional, efficient and comprehensive support service and at all timesdemonstrating a high level of discretion, sensitivity and confidentiality? Acting as a point of contact within the team, dealing and responding effectively to queriesfrom stakeholders and passing on relevant information to appropriate team membersautonomously.? Prioritise own workload to meet conflicting deadlines and plan for known situations and beable to re-prioritise work to accommodate unexpected situations.? Maintain databases and spreadsheets; producing reports as required, updating oraccessing information.? Ensure files, data and information (electronic and paper) are recorded and stored in linewith CSU/CCG/ICS policies and information governance standards.? Can be flexible and alter work patterns as required in order to meet the variable nature ofworkloads, interruptions and deadlines.? Always recognise the importance of confidentiality and sensitivity of issues.? Participate in objective setting and monthly 1:1 meetings with line manager and attend allmandatory training and other training relevant to role. Take every reasonable opportunityto maintain and improve professional knowledge.? Undertake research for the senior management team as directed and carry out appropriatedelegated duties as required. This may include drafting reports and detailed responses toissues.? Produce reports both internally and externally as requested.? Analyse data/information as requested.
About us
The Lancashire and South Cumbria Covid-19 vaccination programme team is responsible fordelivering a safe, effective, speedy and efficient programme of vaccination against Covid-19.A key element in this delivery is the setting up of, maintenance of and troubleshooting for bookingsystems, both national and local, that enable citizens, eligible for vaccination, to be offered andtake up vaccination opportunities.The pace of the programme along with significant policy changes, at times, requires flexibility inresponse within booking systems and an ability to vary capacity and direct vaccinationopportunities where need, available resources and other imperatives require.This role offers the opportunity to take on full and active membership of the bookings andscheduling team within the programme.A high degree of attention to detail is required in the management of booking systems as anyinaccuracy could present significant risk to the programme and directly impact upon the citizensexperience and wellbeing.The post holder will contribute to and on occasion lead issue and problem identification andresolution. The ability to anticipate potential problems is vital and developing a high level ofexpertise on systems is essential.
Job description
Job responsibilities
KEY RESPONSIBILITIES To familiarise with and train as required on the use of booking systems. To create and manage bookings / appointments in the Q flow and Simply Book. Under the direction of senior management build bookings/appointments schedules tomatch demand and vaccine availability.2 To be the first point of contact for any queries regarding Q-Flow and Simply Book either viaemails, teams, or telephone. Provide training and updates for all staff required to use booking systems. Identify issues/ problems and work on solutions. Analyse information held on booking systems and present in reports in various formatse.g., spreadsheets, or formal reports. Produce required submissions as required and on time e.g., to RVOC. Support SVOC with any bookings queries. Contribute to MCO and SVOC daily huddles to support the wider programme. Work collaboratively with Senior Nurses and site team leads in managing the bookingssystems. Access systems to correct or amend individual and block vaccination bookings.
Job description
Job responsibilities
KEY RESPONSIBILITIES To familiarise with and train as required on the use of booking systems. To create and manage bookings / appointments in the Q flow and Simply Book. Under the direction of senior management build bookings/appointments schedules tomatch demand and vaccine availability.2 To be the first point of contact for any queries regarding Q-Flow and Simply Book either viaemails, teams, or telephone. Provide training and updates for all staff required to use booking systems. Identify issues/ problems and work on solutions. Analyse information held on booking systems and present in reports in various formatse.g., spreadsheets, or formal reports. Produce required submissions as required and on time e.g., to RVOC. Support SVOC with any bookings queries. Contribute to MCO and SVOC daily huddles to support the wider programme. Work collaboratively with Senior Nurses and site team leads in managing the bookingssystems. Access systems to correct or amend individual and block vaccination bookings.
Person Specification
Qualifications
Essential
- NVQ Level 4/Diploma or equivalent in relevant area e.g. Business Admin, IT or Project Support plus relevant hands on experience
- Knowledge of HR and IT systems gained through training or experienced
- Experience of using IT Systems
- Significant experience of being the first point of contact for queries
- Significant previous experience of providing project support
- Significant experience using Microsoft Office products e.g. Excel, Word, project, PowerPoint to present data/provide basic statistical analysis and complex project documents, presentations or training material
- Excellent written and verbal communications skills
- Excellent organisation and report writing skills
- Ability to demonstrate a high level of keyboard skills (e.g. creating spreadsheets, documents, presentations)
- Confident to answer queries from all levels of staff
- Good problem solving skills
- The ability to manage and prioritise own workload
- Attention to detail
- The ability to work to targets and deadlines
- Must be diplomatic/tactful Ability to work autonomously
- Ability to travel to other sites or external meetings as required
Person Specification
Qualifications
Essential
- NVQ Level 4/Diploma or equivalent in relevant area e.g. Business Admin, IT or Project Support plus relevant hands on experience
- Knowledge of HR and IT systems gained through training or experienced
- Experience of using IT Systems
- Significant experience of being the first point of contact for queries
- Significant previous experience of providing project support
- Significant experience using Microsoft Office products e.g. Excel, Word, project, PowerPoint to present data/provide basic statistical analysis and complex project documents, presentations or training material
- Excellent written and verbal communications skills
- Excellent organisation and report writing skills
- Ability to demonstrate a high level of keyboard skills (e.g. creating spreadsheets, documents, presentations)
- Confident to answer queries from all levels of staff
- Good problem solving skills
- The ability to manage and prioritise own workload
- Attention to detail
- The ability to work to targets and deadlines
- Must be diplomatic/tactful Ability to work autonomously
- Ability to travel to other sites or external meetings as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
