IT Support Engineer

Job description

Job responsibilities

This is an opportunity to join the busy technical team assisting the Trusts users to make the best use of their information technology and systems. The IT Support Engineer will work as part of the team to provide quality maintenance and support to all users of IM&T equipment and services in the Trust. Providing frontline advanced technical support to other Trust technicians, users and our external customers ensuring the highest possible standards of technical assistance and customer service.

Person Specification

Qualifications

Essential

• Degree in IT relating subject or equivalent level, or equivalent experience
• GCSE English and Mathematics grade 4/C or equivalent

Desirable

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• ITIL Foundation
• CompTIA A+ or CompTIA Network +

Experience

Essential

• Extensive hands on experience in a medium to large organisation supporting users of IT hardware and software.

Desirable

• Significant experience of working within IT in an NHS environment.
• Experience installing Clinical applications within NHS environment

Knowledge/Skills

Essential

• Expert technical knowledge to enable build, installation and repair of IT Hardware such as PCs, laptops, IP phones, tablets and printers
• Proven ability to install and repair IT software
• Demonstrable methodical approach to finding faults, diagnosing the cause and implementing a resolution
• Ability to apply theoretical knowledge in order to diagnose and resolve non-routine or complex IT faults
• An excellent understanding of Microsoft Desktop Operating systems and applications including 365 technologies
• Possess a clear understanding of IT Service Delivery and the timescales surrounding the resolution of raised issues

Desirable

• Knowledge of the use of information systems within the NHS
• Knowledge of IT Systems such as Citrix, Microsoft SCCM, Antivirus solutions
• Knowledge of IT policies and procedures including IT security and disaster recovery

Personal Attributes

Essential

• Excellent communication skills with the ability to convey complex technical concepts in plain language to a wide ranging audience
• Able to work under pressure
• Able to work individually or as part of a team

Other

Desirable

• Access to vehicle

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Lancashire Hospitals NHS Trust

Address

Royal Blackburn Hospital

Haslingden Road

Blackburn

BB2 3HH

Employer's website

http://jobs.elht.nhs.uk/ (Opens in a new tab)