Buckinghamshire Healthcare NHS Trust

Booking Co-ordinator

The closing date is 22 September 2025

Job summary

We are looking for an enthusiastic, personable, dynamic, and highly motivated individual to join our busy Ophthalmology Booking Department based at Stoke Mandeville Hospital. The role will be to provide a comprehensive administration, booking and appointment service for all our patients' appointments within our Ophthalmology teams. Have good communications skills to be able to deal with all patient queries regarding their appointments. Be adaptable to be working with the wider team within Ophthalmology.

Main duties of the job

Answering phone calls

Dealing with queries internally and externally

Managing the logging of patient referrals and booking

Dealing with all outcomes of patient's appointments via hospital system

Managing patient booking lists

About us

Listen to why colleagues think we're a great place to work! BHT - A great place to work (buckshealthcare.nhs.uk)

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
Our CARE values are collaborate, aspire, respect and enable.

Date posted

08 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum (pro rata for part time)

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

434-SCC7386664-A

Job locations

Stoke Mandeville Hospital

Mandeville Road

Aylesbury

HP21 8AL

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Person Specification

SKILLS, ABILITIES & KNOWLEDGE

Essential

Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers.
Aware of Confidentiality code of practice in relation to patients and staff.

EDUCATION, QUALIFICATIONS & TRAINING

Essential

Good Basic Education
GCSE or equivalent in Maths and English

Desirable

Customer Care Course or equivalent

EXPERIENCE

Desirable

Previous NHS or health care experience

SPECIAL CIRCUMSTANCES

Essential

Booking coordinators are required to work using VDU and keyboards and also deal with patients/ other contacts face to face and on the telephone.
The Outpatients areas may operate between the hours of 8.30am and 8.00pm Monday to Friday and post holders may be expected to work on an internal rota and be flexible to cover absences.

Person Specification

SKILLS, ABILITIES & KNOWLEDGE

Essential

Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers.
Aware of Confidentiality code of practice in relation to patients and staff.

EDUCATION, QUALIFICATIONS & TRAINING

Essential

Good Basic Education
GCSE or equivalent in Maths and English

Desirable

Customer Care Course or equivalent

EXPERIENCE

Desirable

Previous NHS or health care experience

SPECIAL CIRCUMSTANCES

Essential

Booking coordinators are required to work using VDU and keyboards and also deal with patients/ other contacts face to face and on the telephone.
The Outpatients areas may operate between the hours of 8.30am and 8.00pm Monday to Friday and post holders may be expected to work on an internal rota and be flexible to cover absences.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Stoke Mandeville Hospital

Mandeville Road

Aylesbury

HP21 8AL

Employer's website

https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Stoke Mandeville Hospital

Mandeville Road

Aylesbury

HP21 8AL

Employer's website

https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)