Lead Pharmacy Support Worker - Dispensary

Buckinghamshire Healthcare NHS Trust

The closing date is 16 April 2025

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Job summary

The post holder will:

Be responsible for coordinating the safe and accurate dispensing and distribution of medicines to patients, wards, departments and other users within Buckinghamshire Healthcare NHS Trust. (BHT) Work will be carried out under the control and direction of senior pharmacy technicians and pharmacists.
Use the pharmacy computer systems in order to carry out all tasks in an accurate and timely manner, ensuring safe and efficient pharmacy service can be provided whilst delivering the highest quality patient care through personal actions and continuous improvement.
Assist in the recruitment of staff, delivery of Key Performance Indicators (KPIs), production of rotas and error trend analysis.
Assist in the training provision of all staff.
Manage, supervise and coordinate pharmacy support workers working in BHT, including staff appraisal, allocation of work, sickness management and annual leave management.
Assess situations that are highly complex and take appropriate actions, including escalating to senior pharmacy technicians to ensure resolution. This may include resolving issues and communicating outcomes around availability of prescribed medicines.
Follow all legal and departmental practices including Standing Operating Procedures (SOPs), GDP (Green Guide), COSHH, Moving and Handling Regulations and all Trust Policies and Procedures.

Main duties of the job

This post requires:

Prolonged concentration when carrying out tasks to minimise the risk of errors.
Frequent light effort for several long periods during the day, occasional moderate effort for several short periods.
Working in a busy environment with frequent interruptions to answer the telephone and customer hatch.
Working independently to prioritise work as it is received and communicating supply problems to relevant pharmacy and hospital staff, requiring specialist pharmaceutical knowledge.
Working directly with patients, staff and other service users, dealing with enquiries and complaints.
Exposure to potentially hazardous working conditions including handling of cytotoxic drugs and various other agents under COSHH regulations.
Working and maintaining high standards of cleanliness within the dispensary environment.
An NVQ2 certificate / Apprenticeship in Pharmacy Services or equivalent
Understanding of a range of work procedures requiring and intermediate level of theoretical knowledge acquired through training and experience to NVQ3 level or equivalent.
Knowledge of medical terminology and pharmacy computer systems

About us

Listen to why colleagues think we are a great place to work! -https://bit.ly/3DNEQfD

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes. We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.As an employer, we aim to create a workplace where differences are valued, and colleagues treat one another with dignity and respect.Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.Our mission is to provide personal and compassionate care every time.Our CARE values are collaborate, aspire, respect and enable.

Date posted

02 April 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

434-SCS6684739-B

Job locations

Stoke Mandeville Hospital

Mandeville Road

Aylesbury

HP21 8AL

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

NVQ level 2/ apprenticeship in pharmacy services or equivalent pharmacy qualification
Understanding of a range of work procedures requiring and intermediate level of theoretical knowledge acquired through training and experience

Desirable

Practice Supervisor/ Assessor course or practicing Workplace Training Supervisor (WTS)
Entry level management training/course

EXPERIENCE

Essential

Extensive experience in hospital or community pharmacy
Experience managing a Team

Desirable

Experience of utilising intermediate level theoretical knowledge when counselling patients on the use of their medication

SKILLS, ABILITIES & KNOWLEDGE

Essential

Ability to communicate in a clear and concise manner (verbal and written) oSpeaking to patients and pharmacy staff face-to-face and on the telephone oKeeping accurate and legible records
Ability to work as part of a diverse team.
Ability to work to standard operating procedures accurately and in a timely manner
Knowledge of pharmacy computer systems
To have a clean and tidy appearance
Ability to effectively lead and communicate with a team
Ability to recognise limits of own competencies and to refer and seek advice from colleagues.
Ability to work in an organised and calm fashion in a busy environment.
Ability to supervise and train other pharmacy staff (including assistants, student technicians and pre-registration pharmacists)

Desirable

Ability to organise own and others work load within the department
To have good IT skills using Microsoft Office package
The ability to identify the need for SOP's and assist in the preparation and implementation of new ones.
Ability to analyse data and report KPI's

SPECIAL CIRCUMSTANCES

Essential

Ability to travel between sites

Desirable

Flexibility and willingness to work in other sections with short notice

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

NVQ level 2/ apprenticeship in pharmacy services or equivalent pharmacy qualification
Understanding of a range of work procedures requiring and intermediate level of theoretical knowledge acquired through training and experience

Desirable

Practice Supervisor/ Assessor course or practicing Workplace Training Supervisor (WTS)
Entry level management training/course

EXPERIENCE

Essential

Extensive experience in hospital or community pharmacy
Experience managing a Team

Desirable

Experience of utilising intermediate level theoretical knowledge when counselling patients on the use of their medication

SKILLS, ABILITIES & KNOWLEDGE

Essential

Ability to communicate in a clear and concise manner (verbal and written) oSpeaking to patients and pharmacy staff face-to-face and on the telephone oKeeping accurate and legible records
Ability to work as part of a diverse team.
Ability to work to standard operating procedures accurately and in a timely manner
Knowledge of pharmacy computer systems
To have a clean and tidy appearance
Ability to effectively lead and communicate with a team
Ability to recognise limits of own competencies and to refer and seek advice from colleagues.
Ability to work in an organised and calm fashion in a busy environment.
Ability to supervise and train other pharmacy staff (including assistants, student technicians and pre-registration pharmacists)

Desirable

Ability to organise own and others work load within the department
To have good IT skills using Microsoft Office package
The ability to identify the need for SOP's and assist in the preparation and implementation of new ones.
Ability to analyse data and report KPI's

SPECIAL CIRCUMSTANCES

Essential

Ability to travel between sites

Desirable

Flexibility and willingness to work in other sections with short notice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.