Booking Co-ordinator

Buckinghamshire Healthcare NHS Trust

This job is now closed

Job summary

We have an exciting opportunity for three full time booking co-ordinator within our new community ophthalmology service. We are looking for enthusiastic and motivated individuals who want to make a difference to our community patients.

Based in Chalfont the position will provide high quality administrative support.

Main duties of the job

Arrange clinics and appointments using our Careflow system, cancelling and changing appointments where necessary.
Manage and log referrals for clinical triage.
Ensure patients are communicated to in relation to their appointments via phone, letter, email or text.
Process requests for clinic changes and cancellation requests when required.
Work closely with and maintain excellent communication channels with the clinical team.

About us

Listen to why colleagues think we are a great place to work! - BHT - A great place to work (buckshealthcare.nhs.uk)

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
Our care values are collaborate, aspire, respect and enable.

Date posted

20 September 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum (pro rata For Part Time)

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

434-SCC6421986-B

Job locations

Chalfont and Gerrards Cross Community Hospital

Hampden Road

Chalfont St Peter

SL9 9DR

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

Educated to GCSE level or equivalent
Customer Service NVQ level 2 or equivalent experience.

EXPERIENCE

Essential

Experience of dealing face to face and over the phone with customers /patients in a busy front-line working environment
Experience of being in a secretarial /administration role, preferably within the NHS

SKILLS, ABILITIES & KNOWLEDGE

Essential

Excellent knowledge of Microsoft Office, especially Word, Excel and Outlook.
Knowledge of computerised appointments systems (staff required to book appointments)
Good written & verbal communication skills to enable liaison with all staff, patients, relatives and visitors.
Organisational skills to enable completion of own workload to meet deadlines within a busy environment.
To be able to cope with pressure and tight deadlines whilst retaining accuracy and attention to detail.
Knowledge of Data protection Act and Confidentiality, Health & Safety at Work Act

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

Educated to GCSE level or equivalent
Customer Service NVQ level 2 or equivalent experience.

EXPERIENCE

Essential

Experience of dealing face to face and over the phone with customers /patients in a busy front-line working environment
Experience of being in a secretarial /administration role, preferably within the NHS

SKILLS, ABILITIES & KNOWLEDGE

Essential

Excellent knowledge of Microsoft Office, especially Word, Excel and Outlook.
Knowledge of computerised appointments systems (staff required to book appointments)
Good written & verbal communication skills to enable liaison with all staff, patients, relatives and visitors.
Organisational skills to enable completion of own workload to meet deadlines within a busy environment.
To be able to cope with pressure and tight deadlines whilst retaining accuracy and attention to detail.
Knowledge of Data protection Act and Confidentiality, Health & Safety at Work Act

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.