Job summary
To provide administrative and clerical support to the Ward ,carrying out assigned tasks in respect of a comprehensive clerical andcomputer service to the work area. To provide an accurate and efficient data entry service of patient information on a daily basis, and to provide a daily reception service to the Ward area.
Main duties of the job
Act as the focal point of administrative communications for the Ward,taking all telephone enquiries, personal callers/visitors and directing patients where necessary.Register, collate and enter onto the computer system all patient held records, as well as collecting and filing all in-patient books and, when necessary, register new patients using the Medway/Evolve/careflow systems.Enter basic patient data onto the computer, especially admission, transfer and discharge details.Prepare documentation from admission to discharge for use by theteam.Filing of documentation in patients' notes.Ensure that patient notes are filed and return to medical recordsMaintain patient notes on the ward in an organised and methodical manner according to Trust guidelines, including filing of results, printing patient labels.Ensure there is an adequate supply of appropriate patient information leaflets and paperwork required by staff.
Liaise with other departments as required.Check the careflow error folder daily to ensure errors and issues are resolved.
About us
Working for your organisation:
Listen to why colleagues think we are a great place to work! - BHT - A great place to work (buckshealthcare.nhs.uk)
What does Buckinghamshire Healthcare NHS Trust offer you?
- As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
- We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
- We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
- We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
- As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
- Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
- A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.
What do we stand for?
- Our vision is to provide outstanding care, support healthy communities and be a great place to work.
- Our mission is to provide personal and compassionate care every time.
- Our care values are collaborate, aspire, respect and enable.
Job description
Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.
Job description
Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.
Person Specification
SPECIAL CIRCUMSTANCES
Desirable
- Ability to work internal rotation if required
EXPERIENCE
Essential
- English Language GCSE grade C or above or equivalent.
- IT/Computer skills to RSA I or equivalent with recent work experience in this field.
- Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising as necessary.
- Recent experience of working within a customer care environment
- Experience of high demand, team based environment
- Excellent communication skills
- Six-month experience of working withing NHS environment/ customer care.
- Experience of using computers in a work environment.
- Knowledge of NHS Trust or general experience within the National Health Service
Desirable
- Minimum six months receptionist experience/ or other relevant experience.
EDUCATION, QUALIFICATIONS & TRAINING
Essential
- English Language GCSE grade C or above or equivalent.
Desirable
- IT qualification.
- Administrative qualification.
SKILLS, ABILITIES & KNOWLEDGE
Essential
- Ability to communicate clearly in spoken English.
- Ability to write legibly and clearly in English.
- Ability to relay messages clearly and accurately.
- Computer literate with knowledge of Word and Excel.
- Understand the need for confidentiality and data protection.
- Demonstrate ability to organise own workload, prioritise and take initiative where necessary.
- Able to work under pressure and to tight deadlines whilst retaining accuracy and attention to detail.
- Work as part of a time and flexible.
Person Specification
SPECIAL CIRCUMSTANCES
Desirable
- Ability to work internal rotation if required
EXPERIENCE
Essential
- English Language GCSE grade C or above or equivalent.
- IT/Computer skills to RSA I or equivalent with recent work experience in this field.
- Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising as necessary.
- Recent experience of working within a customer care environment
- Experience of high demand, team based environment
- Excellent communication skills
- Six-month experience of working withing NHS environment/ customer care.
- Experience of using computers in a work environment.
- Knowledge of NHS Trust or general experience within the National Health Service
Desirable
- Minimum six months receptionist experience/ or other relevant experience.
EDUCATION, QUALIFICATIONS & TRAINING
Essential
- English Language GCSE grade C or above or equivalent.
Desirable
- IT qualification.
- Administrative qualification.
SKILLS, ABILITIES & KNOWLEDGE
Essential
- Ability to communicate clearly in spoken English.
- Ability to write legibly and clearly in English.
- Ability to relay messages clearly and accurately.
- Computer literate with knowledge of Word and Excel.
- Understand the need for confidentiality and data protection.
- Demonstrate ability to organise own workload, prioritise and take initiative where necessary.
- Able to work under pressure and to tight deadlines whilst retaining accuracy and attention to detail.
- Work as part of a time and flexible.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
