Accommodation Lead

Buckinghamshire Healthcare NHS Trust

This job is now closed

Job summary

An exciting opportunity has arisen to join the Property Services team as Accommodation Lead covering the Trust's accommodation portfolio across Buckinghamshire.

The postholder will be responsible for the day-to-day management of the accommodation services which consists of around 300 properties.

The role is key to the running the service, taking responsibility for the compliance with all applicable legislation, coordination of maintenance and customer liaison.

This is a busy, customer facing role with varying duties from administration, financial, facilities management to showing around properties. The post holder will need to possess the strong administrative, organisation and communications skills.

The role requires the postholder to have the ability to travel to different sites frequently and sometimes on short notice.

This is an opportunity for the right person to drive the accommodation services, in a new team whilst having a strong emphasis on continuous improvements.

The post holder will need possess the ability and skills to work on their own initiative alongside excellent prioritisation skills to need the demand of the role.

Main duties of the job

To ensure the Trust is always compliant with all its legal requirements.

To ensure health and safety compliance across the accommodation portfolio, including hazard identification and reporting.

To lead the successful delivery and maintenance of the accommodation services.

To exercise sound judgement and decision making when resolving issues arising.

To lead on the day-to-day operations of accommodation services.

Ensuring excellent communication to all stakeholders, i.e., residents, contractors, maintenance teams as required, through the correct communication channels, i.e., in person, email, telephone, letters, etc.

To draft, amend and issue tenancy agreements to residents.

To undertake inventory and property condition checks; pre and post tenancy.

To manage the tenancy deposit scheme.

To manage the procurement of items required in accommodation, i.e., fridge, microwaves, beds, etc, in accordance with the Trust policies.

Responsible for ensuring the required and relevant information are provided to the residents, through the appropriate methods of communication, i.e., residents handbook, information posters, letters, etc.

To ensure the residents handbook and information are always up to date and changed as required.

About us

Why colleagues think we are "a great place to work!"

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.

Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.

We provide a range of health and wellbeing services to promote a healthy, happy workforce.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.

Our mission is to provide personal and compassionate care every time.

We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.

We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.

We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact Pam.Daley@nhs.net (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.

We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

Date posted

13 August 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year Per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

434-C6520380

Job locations

Stoke Mandeville Hospital

Mandeville Rd

Aylesbury

HP21 8AL

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

A-level or NVQ Level 4
Customer Service training

Desirable

IOSH Working Safely

EXPERIENCE

Essential

Working in customer service environment.

Desirable

Accommodation management or lettings industry.
Managing contractors.
Working with confidential/ sensitive/ identifiable information.
Line management.
Dealing with complaints
Producing/ drafting reports.

SKILLS, ABILITIES & KNOWLEDGE

Essential

Intermediate IT skills including Microsoft Office package.
Excellent communication skills - written, verbal, presentation.
Excellent organisation skills/ ability to prioritise and manage workload.
Ability to make sound judgement and decisions.
Working on own initiative.

Desirable

Basic HR knowledge.

SPECIAL CIRCUMSTANCES

Essential

Ability to travel between sites.
Flexibility around working hours. I.e., earlier starts or later finishes on occasions.

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

A-level or NVQ Level 4
Customer Service training

Desirable

IOSH Working Safely

EXPERIENCE

Essential

Working in customer service environment.

Desirable

Accommodation management or lettings industry.
Managing contractors.
Working with confidential/ sensitive/ identifiable information.
Line management.
Dealing with complaints
Producing/ drafting reports.

SKILLS, ABILITIES & KNOWLEDGE

Essential

Intermediate IT skills including Microsoft Office package.
Excellent communication skills - written, verbal, presentation.
Excellent organisation skills/ ability to prioritise and manage workload.
Ability to make sound judgement and decisions.
Working on own initiative.

Desirable

Basic HR knowledge.

SPECIAL CIRCUMSTANCES

Essential

Ability to travel between sites.
Flexibility around working hours. I.e., earlier starts or later finishes on occasions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.