Job summary
To provide administrative and clerical support to the Ward ,carrying out assigned tasks in respect of a comprehensive clerical andcomputer service to the work area. To provide an accurate and efficient data entry service of patient information on a daily basis, and to provide a daily reception service to the Ward area.
Main duties of the job
Act as the focal point of administrative communications for the Ward,taking all telephone enquiries, personal callers/visitors and directing patients where necessary.Register, collate and enter onto the computer system all patient held records, as well as collecting and filing all in-patient books and, when necessary, register new patients using the Medway/Evolve/careflow systems.Enter basic patient data onto the computer, especially admission, transfer and discharge details.Prepare documentation from admission to discharge for use by theteam.Filing of documentation in patients' notes.Ensure that patient notes are filed and return to medical recordsMaintain patient notes on the ward in an organised and methodical manner according to Trust guidelines, including filing of results, printing patient labels.Ensure there is an adequate supply of appropriate patient information leaflets and paperwork required by staff.
Liaise with other departments as required.Check the careflow error folder daily to ensure errors and issues are resolved.
About us
Why colleagues think we are "a great place to work!"
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.
We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact Pam.Daley@nhs.net (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Job description
Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.
Job description
Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.
Person Specification
SPECIAL CIRCUMSTANCES
Desirable
- Ability to work internal rotation if required
EXPERIENCE
Essential
- English Language GCSE grade C or above or equivalent.
- IT/Computer skills to RSA I or equivalent with recent work experience in this field.
- Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising as necessary.
- Recent experience of working within a customer care environment
- Experience of high demand, team based environment
- Excellent communication skills
- Six-month experience of working withing NHS environment/ customer care.
- Experience of using computers in a work environment.
- Knowledge of NHS Trust or general experience within the National Health Service
Desirable
- Minimum six months receptionist experience/ or other relevant experience.
EDUCATION, QUALIFICATIONS & TRAINING
Essential
- English Language GCSE grade C or above or equivalent.
Desirable
- IT qualification.
- Administrative qualification.
SKILLS, ABILITIES & KNOWLEDGE
Essential
- Ability to communicate clearly in spoken English.
- Ability to write legibly and clearly in English.
- Ability to relay messages clearly and accurately.
- Computer literate with knowledge of Word and Excel.
- Understand the need for confidentiality and data protection.
- Demonstrate ability to organise own workload, prioritise and take initiative where necessary.
- Able to work under pressure and to tight deadlines whilst retaining accuracy and attention to detail.
- Work as part of a time and flexible.
Person Specification
SPECIAL CIRCUMSTANCES
Desirable
- Ability to work internal rotation if required
EXPERIENCE
Essential
- English Language GCSE grade C or above or equivalent.
- IT/Computer skills to RSA I or equivalent with recent work experience in this field.
- Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising as necessary.
- Recent experience of working within a customer care environment
- Experience of high demand, team based environment
- Excellent communication skills
- Six-month experience of working withing NHS environment/ customer care.
- Experience of using computers in a work environment.
- Knowledge of NHS Trust or general experience within the National Health Service
Desirable
- Minimum six months receptionist experience/ or other relevant experience.
EDUCATION, QUALIFICATIONS & TRAINING
Essential
- English Language GCSE grade C or above or equivalent.
Desirable
- IT qualification.
- Administrative qualification.
SKILLS, ABILITIES & KNOWLEDGE
Essential
- Ability to communicate clearly in spoken English.
- Ability to write legibly and clearly in English.
- Ability to relay messages clearly and accurately.
- Computer literate with knowledge of Word and Excel.
- Understand the need for confidentiality and data protection.
- Demonstrate ability to organise own workload, prioritise and take initiative where necessary.
- Able to work under pressure and to tight deadlines whilst retaining accuracy and attention to detail.
- Work as part of a time and flexible.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
