Job summary
An exciting opportunity has arisen to join the Clinical Systems & IT Training Team. You will have knowledge and experience of clinical and non-clinical systems: CareFlow EPR, OpenRiO, and Microsoft Office with the ability to learn new systems in conjunction with ongoing Trust projects.
As Lead Digital IT Trainer you will be flexible, approachable, and self-motivated. You should be able to work both in a team and autonomously to deadlines and in partnership with a wide range of internal and external stakeholders within a fast-paced environment.
The post holder will be expected to work flexibly when required and travel to other Trust sites across Buckinghamshire.
**Please Note: Previous applicants need not apply.**
Main duties of the job
Responsible for the delivery for all business as usual training for clinical, nursing and administrative staff who require access to Trust systems. These include the systems deployed through the National Programme for IT (CareFlow EPR, OpenRiO), as well as new systems to be deployed in the future. Through the delivery of effective training, ensure that staff follow best practice adhering to Trust Information Governance policies and follows standard operating procedures specific to their work area.
Working in a team of Clinical Systems and Microsoft Office trainers, the post holder will be responsible for the co-ordination and implementation of training the services as defined in the standard project delivery framework in Buckinghamshire Health Care Trust. This encompasses planning, delivery, monitoring, and evaluation of training.
Work across the Trust, supporting the requirement for correct information to be recorded in order to maximise revenue streams using training and data quality improvements
- Clinical systems (CareFlow EPR and OpenRio)
- Core IT skills such as the use of Microsoft Windows and the use of computers
- NHS Mail
- Microsoft Office products with an emphasis on Outlook, Word, Excel and PowerPoint
- Use of the internet and intranet
- MS Teams
About us
Listen to why colleagues think we are a great place to work! -
BHT - A great place to work (buckshealthcare.nhs.uk)
What does Buckinghamshire Healthcare NHS Trust offer you?
- As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
- We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
- We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
- We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
- As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
- Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
What do we stand for?
- Our vision is to provide outstanding care, support healthy communities and be a great place to work.
- Our mission is to provide personal and compassionate care every time.
- Our CARE values are collaborate, aspire, respect and enable.
Job description
Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
Job description
Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
Person Specification
Qualifications
Essential
- Specialist knowledge or evidence of formal training qualification (A Level equivalent)
- Formal Training Qualification or proof of experience
- 5 or more GCSE level qualifications including English and Mathematics at grade A to C or equivalent
- Microsoft office user specialist
Experience
Essential
- Experience and specialist expertise of systems management as an IT systems trainer or mentor
- Delivery of training in different scenarios e.g classroom & digital to delegates with varying degrees of ability & knowledge
- Experience of developing eLearning packages
- Experience in creating quality professional digital and non-digital reports and training packages via Microsoft Office
- Experience of line management and associated responsibilities
- Experience of assessing others in a training environment
- Experience of Process mapping e.g. as is and to be, for project work and to understand associated training
- Experience of delivering a set of agreed objectives or deliverables within the constraints of agreed policies and procedures
Desirable
- Exposure to ITIL Practices
- Experience of the use and testing of computerised clinical systems and working with clinical teams
- Previous experience of working in the NHS with exposure to Healthcare Systems and applications.
- Previous experience or an understanding of working in a service/helpdesk environment with knowledge of desktop, server and network systems and how they interlink and function to provide an integrated IT infrastructure.
- Excellent user knowledge in the use of Internet and Intranet technologies.
- Experience of data quality and the correct usage of clinical systems
Skills
Essential
- Excellent interpersonal skills (written and verbal) including the ability to resolve conflict, facilitate and negotiate with staff
- Excellent communication, administration and presentation skills with good attention to detail and the ability to document accurately
- Proven ability to work calmly under pressure to agreed timescales while maintaining logical process and managing multiple tasks
- Capable of sustained high quality effort over both short and long periods with the ability to cope with large workloads remaining courteous and professional always
- Open and flexible in attitude and approach with the ability to adapt to change.
- Ability to deal with unexpected situations
Desirable
- Ability to work and communicate complex technical information to a wide cross-section of staff
SPECIAL CIRCUMSTANCES
Essential
- Flexibility both in terms of hours, location and role
- Able to drive and travel across sites
Person Specification
Qualifications
Essential
- Specialist knowledge or evidence of formal training qualification (A Level equivalent)
- Formal Training Qualification or proof of experience
- 5 or more GCSE level qualifications including English and Mathematics at grade A to C or equivalent
- Microsoft office user specialist
Experience
Essential
- Experience and specialist expertise of systems management as an IT systems trainer or mentor
- Delivery of training in different scenarios e.g classroom & digital to delegates with varying degrees of ability & knowledge
- Experience of developing eLearning packages
- Experience in creating quality professional digital and non-digital reports and training packages via Microsoft Office
- Experience of line management and associated responsibilities
- Experience of assessing others in a training environment
- Experience of Process mapping e.g. as is and to be, for project work and to understand associated training
- Experience of delivering a set of agreed objectives or deliverables within the constraints of agreed policies and procedures
Desirable
- Exposure to ITIL Practices
- Experience of the use and testing of computerised clinical systems and working with clinical teams
- Previous experience of working in the NHS with exposure to Healthcare Systems and applications.
- Previous experience or an understanding of working in a service/helpdesk environment with knowledge of desktop, server and network systems and how they interlink and function to provide an integrated IT infrastructure.
- Excellent user knowledge in the use of Internet and Intranet technologies.
- Experience of data quality and the correct usage of clinical systems
Skills
Essential
- Excellent interpersonal skills (written and verbal) including the ability to resolve conflict, facilitate and negotiate with staff
- Excellent communication, administration and presentation skills with good attention to detail and the ability to document accurately
- Proven ability to work calmly under pressure to agreed timescales while maintaining logical process and managing multiple tasks
- Capable of sustained high quality effort over both short and long periods with the ability to cope with large workloads remaining courteous and professional always
- Open and flexible in attitude and approach with the ability to adapt to change.
- Ability to deal with unexpected situations
Desirable
- Ability to work and communicate complex technical information to a wide cross-section of staff
SPECIAL CIRCUMSTANCES
Essential
- Flexibility both in terms of hours, location and role
- Able to drive and travel across sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
