Buckinghamshire Healthcare NHS Trust

Booking Co-ordinator - Outpatients

This job is now closed

Job summary

An exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Trauma and Orthopaedic team as a Booking Co-ordinator, responsible for Fracture patient appointments.

The Booking Co-ordinator role is pivotal in ensuring we achieve several government targets around patient waiting times.

Your duties will involve making and rescheduling patient appointments using the electronic patient record platform whilst applying knowledge of targets and specialty specific requirements.

You will also be dealing with queries from internally and externally, providing an efficient and effective administration service.

Main duties of the job

Ensure that you adhere to the Patient Administration Service standard operating procedures at all times, highlighting to a Team Leader any situations where this is not
Cover a range of shift patterns and sites as required by the service and its patients, which may include both early and late
Provide cross-cover for other staff across the service to ensure a consistent and effective service is maintained at all times.
To attend any meetings relevant to your
General administrative duties for the department such as faxing, filing, photocopying and distribution of

About us

Listen to why colleagues think we're a great place to work! BHT - A great place to work (buckshealthcare.nhs.uk)

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
Our CARE values are collaborate, aspire, respect and enable.

Date posted

02 October 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum (pro rata for part time)

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

434-SS5620262

Job locations

Stoke Mandeville Hospital

Mandeville Road

Aylesbury

HP21 8AL

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

Good Basic Education
GCSE or equivalent in Maths and English

Desirable

Customer Care Course or equivalent

EXPERIENCE

Desirable

Previous NHS or health care experience

SKILLS, ABILITIES & KNOWLEDGE

Essential

Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers.
Excellent keyboard skills to ensure all Outpatient activity is recorded onto the bespoke database in accordance with the Data Protection Act 1998.
Able to give 100% attention to detail when scheduling of appointments to prevent breaches of waiting list targets.
Aware of Confidentiality code of practice in relation to patients and staff.
Able to work under pressure and deal with conflict situations to an amicable conclusion.
Flexible working attitude in order to be multi skilled in different areas of the service.
Ensure punctuality and reliability of self to ensure good relationship within team environment.

Desirable

Previous NHS experience

SPECIAL CIRCUMSTANCES

Essential

Booking coordinators are required to work using VDU and keyboards and also deal with patients/ other contacts face to face and on the telephone.
The Outpatients areas may operate between the hours of 8.30am and 8.00pm Monday to Friday and post holders may be expected to work on an internal rota and be flexible to cover absences.

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

Good Basic Education
GCSE or equivalent in Maths and English

Desirable

Customer Care Course or equivalent

EXPERIENCE

Desirable

Previous NHS or health care experience

SKILLS, ABILITIES & KNOWLEDGE

Essential

Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers.
Excellent keyboard skills to ensure all Outpatient activity is recorded onto the bespoke database in accordance with the Data Protection Act 1998.
Able to give 100% attention to detail when scheduling of appointments to prevent breaches of waiting list targets.
Aware of Confidentiality code of practice in relation to patients and staff.
Able to work under pressure and deal with conflict situations to an amicable conclusion.
Flexible working attitude in order to be multi skilled in different areas of the service.
Ensure punctuality and reliability of self to ensure good relationship within team environment.

Desirable

Previous NHS experience

SPECIAL CIRCUMSTANCES

Essential

Booking coordinators are required to work using VDU and keyboards and also deal with patients/ other contacts face to face and on the telephone.
The Outpatients areas may operate between the hours of 8.30am and 8.00pm Monday to Friday and post holders may be expected to work on an internal rota and be flexible to cover absences.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Stoke Mandeville Hospital

Mandeville Road

Aylesbury

HP21 8AL

Employer's website

https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Stoke Mandeville Hospital

Mandeville Road

Aylesbury

HP21 8AL

Employer's website

https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)