eForms Developer Apprentice

Buckinghamshire Healthcare NHS Trust

This job is now closed

Job summary

The Trust is deploying, developing and integrating systems as part of a wider strategy to maximise Information Assets and Digital Development at Buckinghamshire Healthcare NHS Trust (BHT).

This will create opportunities for development of interfaces, software and eForms as well as supporting of interfaces for flow of data from Trust systems and devices.

This is an apprenticeship role, the skills gained on theIT Solutions Technician apprenticeship will give you the relevant skills and an understanding of how businesses use different applications and operating systems for day-to-day activity. You will gain the confidence to support the implementation, maintenance of IT solutions and be able to confidently support fellow employees in using them. The apprenticeship role will involve one day a week study in Milton Keynes.

Successful completion of the apprenticeship will allow you to progress into the role of eForms Developer

Main duties of the job

To work with the System Integration Architect/Lead to deliver approved projects, ensuring that milestones are achieved and deadlines are met.
To provide regular updates on project progress against plan in line with the departmental and team project management standards and SLAs.
Liaises with 3rd party suppliers where necessary to facilitate delivery of a solution or service.
To resolve and mitigate issues and risks arising in the interface and system development lifecycle.
To assist in the design, build and support optimised relational databases to industry and departmental standards.
To provide technical support and call escalation for in-house system interfaces and the technologies used within the Trust. This may mean working with third party support companies to ensure the correct level of support is provided.
Using remote access tools, have the ability to detect, diagnose and resolve customer issues to reduce the need to travel to site and subsequently increase efficiency.
Provide information to enable customers to solve their own problems if appropriate. At all times, deal with customers and colleagues in a courteous, friendly and professional manner. This may include the diffusing of stressful situations where conflict andunreasonable demands from customers require diplomacy

About us

Listen to why colleagues think we are a great place to work! https://bit.ly/3DNEQfD

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
Our CARE values are collaborate, aspire, respect and enable.

Date posted

22 May 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Per annum pro rata

Contract

Apprenticeship

Duration

12 months

Working pattern

Full-time

Reference number

434-C5166101

Job locations

Amersham Hospital

Whielden Street

Amersham

HP7 0JD

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

Person Specification

Special Circumstances

Essential

Valid Driving Licence and use of car, willing to travel as requested
There will be a requirement to be working on a Trust site for 2 days per week (1 day Stoke Mandeville, 1 day any Trust site)
Must be able to travel to Milton Keynes once a week for apprenticeship study day

EDUCATION, QUALIFICATIONS & TRAINING

Essential

5 or more GCSE level qualifications including English Mathematics and Computer Science at grade A to C or equivalent.

EXPERIENCE

Desirable

Previous experience of working in a Service/Helpdesk environment providing support to staff.
Previous experience of working in the NHS with exposure to Healthcare Systems.

SKILLS, ABILITIES & KNOWLEDGE

Essential

Ability to document work accurately.
Ability to rapidly familiarise self with new or bespoke applications.
Ability to organise, plan and work to agreed timescales whilst managing multiple tasks.
Ability to work calmly under pressure and maintain logical processes.
Excellent problem solving and diagnostic skills, leading to swift resolution of issues and clear decision on next steps.
Capable of sustained high quality effort over both short and long periods and the ability to cope with large workloads and working under pressure whilst remaining courteous and professional
Good interpersonal skills with the ability to work effectively with staff at all levels of the organisation and third party organisations.
Good written and verbal communication skills with the ability to write clearly and legibly in English.
Able to work flexibly both in terms of hours, location and role.

Desirable

An understanding of desktop, server and network systems and how they interlink and function to provide an integrated IT infrastructure.
Knowledge of National NHS applications.
Practical understanding of IT security issues and how they should be applied in an NHS organisation.
Ability to create support documents for technical infrastructure and systems.
Ability to work and communicate technical information to a wide cross-section of staff using appropriate delivery methods depending on the audience.

Person Specification

Special Circumstances

Essential

Valid Driving Licence and use of car, willing to travel as requested
There will be a requirement to be working on a Trust site for 2 days per week (1 day Stoke Mandeville, 1 day any Trust site)
Must be able to travel to Milton Keynes once a week for apprenticeship study day

EDUCATION, QUALIFICATIONS & TRAINING

Essential

5 or more GCSE level qualifications including English Mathematics and Computer Science at grade A to C or equivalent.

EXPERIENCE

Desirable

Previous experience of working in a Service/Helpdesk environment providing support to staff.
Previous experience of working in the NHS with exposure to Healthcare Systems.

SKILLS, ABILITIES & KNOWLEDGE

Essential

Ability to document work accurately.
Ability to rapidly familiarise self with new or bespoke applications.
Ability to organise, plan and work to agreed timescales whilst managing multiple tasks.
Ability to work calmly under pressure and maintain logical processes.
Excellent problem solving and diagnostic skills, leading to swift resolution of issues and clear decision on next steps.
Capable of sustained high quality effort over both short and long periods and the ability to cope with large workloads and working under pressure whilst remaining courteous and professional
Good interpersonal skills with the ability to work effectively with staff at all levels of the organisation and third party organisations.
Good written and verbal communication skills with the ability to write clearly and legibly in English.
Able to work flexibly both in terms of hours, location and role.

Desirable

An understanding of desktop, server and network systems and how they interlink and function to provide an integrated IT infrastructure.
Knowledge of National NHS applications.
Practical understanding of IT security issues and how they should be applied in an NHS organisation.
Ability to create support documents for technical infrastructure and systems.
Ability to work and communicate technical information to a wide cross-section of staff using appropriate delivery methods depending on the audience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.