Job summary
We are looking for a Ward Clerk to join our team in St. Joseph Short Stay Frailty Unit within Stoke Mandeville Hospital
The successful candidate will be welcoming the patients and their families/carers on arrival to the unit, maintaining patient records, supporting the nurses and medical staff in administrative tasks & discharge planning, answering the phone, and liaising with other areas for clerical needs.
Main duties of the job
The post holder would need to provide a courteous, efficient and professional ward clerk service, making a valuable contribution to support patient care from the time of admission, transfer or discharge. The successful candidates would be the first contact point for all department visitors and members of the multi-professional team, so good interpersonal skills are essential.
We are looking for a well-organised, enthusiastic individual to work within our dynamic team, helping us to ensure our trust care values are met and that care is delivered to the highest standard.
You will need to be able to apply a methodical approach to a varying workload in what can be a fast paced, pressurised environment. You should be self-motivated, have excellent communication/interpersonal skills and have the ability to work on your own as well as part of a busy team where the work can be deadline driven.
Previous NHS clerical experience is desirable and administrative and keyboard skills are essential. The successful candidate will need an excellent telephone manner and must be able to deal efficiently with members of the public and all disciplines of hospital staff.
About us
Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD
What does Buckinghamshire Healthcare NHS Trust offer you?
- As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
- We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
- We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
- We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
- As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
- Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
What do we stand for?
- Our vision is to provide outstanding care, support healthy communities and be a great place to work.
- Our mission is to provide personal and compassionate care every time.
- Our CARE values are collaborate, aspire, respect and enable.
Job description
Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
Job description
Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
Person Specification
Education, Qualification & Training
Essential
- English Language GCSE grade C or above or equivalent
Desirable
- Administrative qualification
- IT/ Computer skills or equivalent with recent work experience in this field
Experience
Essential
- Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising as necessary
- Six-month experience of working within NHS environment/ customer care
- Experience of using computers in a work environment
Desirable
- Minimum six months receptionist experience/ or other relevant experience
Skills, Abilities, Knowledge
Essential
- Ability to communicate clearly in spoken English
- Ability to write legibly and clearly in English
- Ability to relay messages clearly and accurately
- Computer literate with knowledge of Word and Excel
- Understand the need for confidentiality and data protection
- Demonstrate ability to organise own workload, prioritise and take initiative where necessary
- Able to work under pressure and to tight deadlines whilst retaining accuracy and attention to detail
- Work as part of a time and flexible
Desirable
- Knowledge of Word and Excel
Special Circumstances
Essential
- Ability to work internal rotation if required
Person Specification
Education, Qualification & Training
Essential
- English Language GCSE grade C or above or equivalent
Desirable
- Administrative qualification
- IT/ Computer skills or equivalent with recent work experience in this field
Experience
Essential
- Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising as necessary
- Six-month experience of working within NHS environment/ customer care
- Experience of using computers in a work environment
Desirable
- Minimum six months receptionist experience/ or other relevant experience
Skills, Abilities, Knowledge
Essential
- Ability to communicate clearly in spoken English
- Ability to write legibly and clearly in English
- Ability to relay messages clearly and accurately
- Computer literate with knowledge of Word and Excel
- Understand the need for confidentiality and data protection
- Demonstrate ability to organise own workload, prioritise and take initiative where necessary
- Able to work under pressure and to tight deadlines whilst retaining accuracy and attention to detail
- Work as part of a time and flexible
Desirable
- Knowledge of Word and Excel
Special Circumstances
Essential
- Ability to work internal rotation if required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
