East Suffolk and North Essex NHS Foundation Trust

Private Patient Officer

The closing date is 29 May 2025

Job summary

We are an ambitious trust with a clear vision, to provide the communities we serve with excellent healthcare and build a better future for the people of East Suffolk and North Essex.

To help us do this, we work closely with our local partners and stakeholders to deliver more joined-up services and care for our patient population.

This is an excellent opportunity for an experienced administrator with good communication, time management and organisational skills to be working alongside the Ophthalmology Clinical team managing private patient services.

If you have the vision and commitment to take forward this role and share our desire to put patients at the heart of everything we do then we would like to hear from you.

Main duties of the job

To support and undertake administrative duties required to deliver the agreed processes for Private Patient services, ensuring all relevant processes are accurate and up to date.
To support and undertake the identification and reporting areas of potential regulation and financial risk and any required monitoring
To support in ensuring relevant ESNEFT staff, including clinicians, are aware of the relevant procedures and controls in place with respect to the management and governance of Private Patients and of any relevant third party agreements (e.g. with an insurance company) in operation by the Trust.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -www.youtube.com/watch?v=GkPu7HphU8A

Date posted

19 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum pro rata

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

432-HR243-25

Job locations

Primary Care Centre

Colchester

CO4 5JR

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience

Essential

Previous administrative role
Working collaboratively as part of a team
Advanced IT Systems including - Microsoft Office
Experience of communicating with a range of people both within and external to the organisation
Experience of dealing with non-routine administrative matters

Desirable

Supervision/co-ordination of other team members
Experience of working with members of the public
Experience within relevant work area

Personal Skills

Essential

Excellent communication skills(written and verbal) to deal with complex or sensitive information
Ability to work well in a team
Good attention to detail and accuracy
Able to plan and prioritise effectively and work within defined deadlines
Good organisational skills

Qualifications

Essential

GCSE grade 5/C or equivalent in English and Maths

Desirable

NVQ level 3 in administration/secretarial or equivalent

Person Specification

Experience

Essential

Previous administrative role
Working collaboratively as part of a team
Advanced IT Systems including - Microsoft Office
Experience of communicating with a range of people both within and external to the organisation
Experience of dealing with non-routine administrative matters

Desirable

Supervision/co-ordination of other team members
Experience of working with members of the public
Experience within relevant work area

Personal Skills

Essential

Excellent communication skills(written and verbal) to deal with complex or sensitive information
Ability to work well in a team
Good attention to detail and accuracy
Able to plan and prioritise effectively and work within defined deadlines
Good organisational skills

Qualifications

Essential

GCSE grade 5/C or equivalent in English and Maths

Desirable

NVQ level 3 in administration/secretarial or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Primary Care Centre

Colchester

CO4 5JR

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Primary Care Centre

Colchester

CO4 5JR

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)