Glaucoma Failsafe Officer

Job summary

We are looking for an efficient, conscientious, well-motivated and enthusiastic individual with the skills to provide dedicated clerical support to both the clinical and administrative teams to the Ophthalmology department.

The key aspect of this role involves dealing with the public over the phone, booking appointments, updating in-house computer systems and generating weekly and monthly Glaucoma reports for the department, hence you must be able to demonstrate excellent communication and interpersonal skills and have proven IT experience.

The working days will be Monday and Tuesday 2 x 7,5 hours or 3 hours 5 days a week.

Please note, this is a fixed term or secondment position until 31st December 2025. Internal candidates will be offered a secondment position only.

Main duties of the job

The primary function of this role revolves around the provision of day-to-day admin management of the service, however, it is essential to help and support all members of the team by having a flexible approach to both workload, additional tasks and working patterns. Flexibility and the ability to remain calm under pressure are key requirements for this role.

The Ophthalmology department is very busy, so you must be able to work under pressure. You will be responsible for working independently providing a full range of administrative support and therefore must be highly organised and show the ability to prioritise a busy workload.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Ipswich Hospital

Heath Road

Ipswich

IP4 5PD

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Ipswich Hospital

Heath Road

Ipswich

IP4 5PD

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

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